Reviews Summary

Braun.com has a 2.2 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
1 review
4 stars
0 Reviews
3 stars
1 review
2 stars
1 review
1 stars
3 Reviews
Rating (1.0)

About company

Braun, a trusted global brand, enhances lives worldwide with products designed to meet diverse needs. Whether achieving a polished beard, smooth legs, or a close shave, people rely on Braun for pivotal moments in their lives. Recognized for reliability, Braun products are embraced by men and women globally. The brand's commitment to engineering, innovation, and expertise ensures each electronic device meets the high-quality standards expected. Customers appreciate the unseen dedication that goes into Braun products, making them a reliable choice for various grooming needs.

Key Details:

  • Location: The company is headquartered in Schwalbach am Taunus, Germany.
  • Founders: Braun.com was founded by Max Braun.
  • Foundation Date: The company was established in the year 1921.

Customer reviews

Sort by:
  • Sort by:
  • Most relevant
  • By date
  • By rating
(2.0)
Product didn't work out of the box
by Callum

Product didn't work out of the box (first red flag), so sent for repair. Haven't heard anything since. Customer service extremly unhelpful and unwilling to provide any updates. Won't be buying Braun again.

Respond as company
(3.0)
I got this Braun vitality
by brian

I got this Braun vitality pro toothbrush. I not like the no charging light. You can't tell if the brush is turned off or on. It doesn't charge if it's on so you need to charge it before it stops as there's no low battery warning light. In this respect it's rubbish. I wish I had bought a different one.

Respond as company
(1.0)
Bought a Braun Series 9 Pro
by Roger

Bought a Braun Series 9 Pro 9477cc shaver (their top model) in October 2023. By February 2024, it was only lasting three days. Contacted Customer Service – quick responses, very friendly but seemed to miss my point. Eventually, they advised sending it to their Service Center. Got it back promptly with no fixes! They claimed it recharged fine (I agree) but didn’t test the discharge rate. Customer service wouldn’t change the battery (even with a two-year warranty) because it was made in September 2022 and bought on Ebay, so they couldn’t confirm if it was new. Doesn’t make sense! Terrible service, and now I'm stuck with a useless shaver just four months after buying. Avoid Braun.

Respond as company
(1.0)
This shaver turned out to be a disappointment
by Di Beaman

This shaver turned out to be a disappointment, malfunctioning within three months. Amazon and Braun both denied refunds, leaving me frustrated. The seller's service is shocking, and I'm reporting them to trading standards for selling faulty items. Customer service offered a mere £25 refund for a new shaver but demanded a receipt, which seems hypocritical. Caution is advised when dealing with this company.

Respond as company
(1.0)
The Oral B toothbrush experience has
by Helen Ruggles

The Oral B toothbrush experience has been consistently disappointing. Constant breakages and a disorganized customer service and dispatch center make the overall service shambolic. A supposed goodwill replacement turned out to be another faulty IQ version, leading to frustration. Finally receiving a replacement, only to find it's a Chinese version, adds to the overall dissatisfaction. The company's lack of concern for customer issues is evident throughout the experience.

Respond as company
(5.0)
Exceptional service from Braun
by Cristina

Exceptional service from Braun! When my faulty toothbrush, still under warranty, needed repair, their repair service exceeded expectations. Instead of fixing it, they promptly sent me a brand new replacement within a week. This swift and efficient resolution showcased Braun's commitment to customer satisfaction. I'm thoroughly pleased with the service provided.

Respond as company

Didn't find what you were looking for?

Feel free to ask your questions, and our team will be delighted to provide answers.

Similar companies