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Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Pet Stores

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

WestAndWillow.com is 49 out of 145 best companies in Pet Stores on RealReviews.io

Customer reviews

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Summary

WestAndWillow.com has a 4.7 - star rating from 7 reviews, indicating a high level of customer satisfaction!

  • 5 stars

    72%

    5 reviews

    5 reviews

  • 4 stars

    28%

    2 reviews

    2 reviews

  • 3 stars

    0%

    no reviews

    no reviews

  • 2 stars

    0%

    no reviews

    no reviews

  • 1 stars

    0%

    no reviews

    no reviews

  • N

    Nick

    1 reviews

    This company shines in customer service.

    This company shines in customer service. First, the pet portrait arrived fast. BUT, the portrait was actually...poor. I quickly reached out to customer service, and they were very fast to reply and start on a new one at NO extra charge. They sent me a new portrait that was really great. It's now one of my top gifts given. This company will help you if you're not pleased with the first version of your portrait!

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  • A

    Alyssa

    1 reviews

    The art team does a great job!

    This is the second time I’ve used West & Willow to send a pet portrait to a friend who recently lost a pup. It always brings tears of joy once delivered. The art team does a great job! Highly recommended them for their beautiful and touching work.

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  • T

    Tami Gerlach

    1 reviews

    I ordered 6 pet potraits for me and my family.

    I ordered 6 pet potraits for me and my family. I'm very happy with them. They really show my pets' personalities and are really adorable. The service is really good, which makes the experience even better. I would definitely suggest them!

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  • A

    Amy Fowler

    1 reviews

    United States

    Thanks for fixing the issue!

    Thanks for fixing the issue! My order came damaged, but the customer service made it so simple to get a new one. The replacement pet portrait came fast, and we’re happy with it. Appreciate it, West &Willow, for making it easy!

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  • B

    Brianne Albrecht

    1 reviews

    Canada

    Just got my photo and I really like it.

    Just got my photo and I really like it. My family is planning to order photos of their pets too. It also didn’t take as long to arrive as I imagined it would.

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  • L

    Lynne Spencer

    1 reviews

    Canada

    Ordering was simple, and the delivery came on time.

    Ordering was simple, and the delivery came on time. I wish the colour for one of our dogs matched better, as she's a dark brown but the print looks black. It would be useful to have a place to describe the colour or perhaps an email confirmation before it’s finalised (like a mockup to review).

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  • C

    Cynthia

    1 reviews

    So happy with how the photo came out!

    So happy with how the photo came out! Pleased with the final result and how close it looks to my photos I gave them. Would recomend others to get their pet pictures done by West and Willow!

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Rating on other websites

  • Trustpilot

    4.1

  • Facebook

    2.7

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Pet Stores

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

WestAndWillow.com is 49 out of 145 best companies in Pet Stores on RealReviews.io

About WestAndWillow.com

West & Willow is a company that specializes in creating modern pet portraits, founded by Ben Lebowitz in 2019. The company offers custom digital illustrations of pets, which can be personalized with various background colors, styles, and frames. West & Willow's products are designed to celebrate the bond between pets and their owners, providing a unique and stylish addition to home decor. The company also supports animal welfare by making monthly donations to the Best Friends Animal Society. Headquartered in New York, West & Willow serves customers globally with a focus on quality and customer satisfaction.

Key Details:

  • Location: The company is headquartered in New York, United States.
  • Founders: WestAndWillow.com was founded by Ben Lebowitz.
  • Foundation Date: The company was established in the year 2019.
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