UseBounce.com Reviews - 25

This site proved convenient for reaching

This site proved convenient for reaching La Aurora Airport, with a reasonably priced $3 US Uber ride or a brief 10-minute stroll. We opted for both modes of transportation, and the walk was straightforward and felt secure. Having no prior experience with Bounce, I was uncertain about what awaited. The staff at the hostel, housing the Bounce service, were notably friendly. Upon arrival, I had to complete some extra paperwork, including passport verification. Our luggage remained securely stored for two nights without any issues.

The shop was in a five minute walk

The shop was in a five minute walk from the train station and the staff was very kind and helpful. I showed my reservation to them and they even made sure that I took a picture of my luggage before giving me the ticket. When I returned for the pickup my luggage was there in no time. Literally, I spent only a minute in the shop and they managed everything as professionaly and effectively as possible.

Made a booking using the simple app, planning

Made a booking using the simple app, planning to go to Barcelona for 5-6 hours after our cruise. Sadly, had to cancel due to long disembarkation and taxi wait. Cancelled after our booking time and got a full refund. What great ethics this company has. Can't recommend the hotel for bag storage, but booking and customer service are great. Will use again.

The Hyatt House spot was superb.

The Hyatt House spot was superb. Storing luggage was a quick 5 min, both dropping off and picking up. Booked storage online for 5 bags. Gave our name, got a claim ticket, and left! The staff was super friendly and helpful. They grouped all 11 bags in a separate room! Great experience! Will use them again for sure!

Visited Weed Love to deposit bags

Visited Weed Love to deposit bags in Sintra using Bounce. Very useful and flexible with luggage. They helped us drop off and pick up our bags easily. The owner is friendly and shared some travel advice too! Definitely suggest storing here while exploring the lovely sights in Sintra.

This company proves indispensable

This company proves indispensable for day-layover voyagers. The convenience of unburdening luggage during our brief stay in a new city was transformative. The cost was reasonable, and the staff demonstrated remarkable friendliness and efficiency on that particular day.

The check-in and checkout process

The check-in and checkout process was a smooth affair, simplifying our visit to the British Museum. Ideal for those averse to lugging backpacks around or grappling with the museum's restriction on wheeled suitcases. Highly recommended for a hassle-free experience.

Smooth case check-in and collection

Smooth case check-in and collection process at Dusseldorf station. However, all lockers were occupied, requiring a brief 5-minute walk to the nearby Bounce shop. Pricing remains consistent, and online booking is necessary, but conveniently achievable in-store.

The pick-up and drop-of process was fairly simple.

The pick-up and drop-of process was fairly simple. The place is close enough to the tram station, which makes it easy to reach. You can get your bags quickly and head to the airport without much trouble.

We arrived early to get our bags due to a plan change

We arrived early to get our bags due to a plan change, and the staff were very friendly and helpful. They even assisted us in getting a cab to the airport. Great!

Pretty good service.

Pretty good service. Everything went smoothly and easy. Stores are close by to the stations and very convenient. Great stuffs guys!

After a bit of trouble locating Bounce

After a bit of trouble locating Bounce, we got a warm welcome and checked our luggage with no issues. Evrything was good.

The team was wonderful.

The team was wonderful. Amazing service. They labeled each item and kept it secure. I would definitly choose them again.

Overall, the experience was good. But:

Overall, the experience was good. But: Wen suplyin' a sticker with a luggage storge number, it should be clearly stated that the original sticker must be kept. Just takin' a fotograff of it ain't enough. We almost didn't get our luggage back and were told off by a staff member 'cause we tried to use a photo of the sticker, even though we needed the original. Lucky for us, the store owner remembered us. We come back a bit early with extra stuff we wanna put in our luggage and get it back later. But we weren't allowed and were asked to pay extra if we wanted to add somethin' to our luggage. I get that it might seem like more work for the staff to get the luggage and then give it back, but this would have definitely made it a five-star experience and worth recommendin' to everyone I know.

Smooth Luggage Storage with Payment Hiccup

Storing luggage at Stansted airport was a breeze during drop-off - quick and problem-free. The pickup was equally efficient, but a hiccup arose when asked for payment despite prepayment during booking. Despite having our booking number, there was a moment of confusion before acknowledging the prior payment. Once resolved, the service was satisfactory, but the initial payment discrepancy caused a minor inconvenience.

What Bounce doesn't make clear is that their luggage

What Bounce doesn't make clear is that their luggage storage is sometimes just ordinary stores. I booked a spot thinking it was at a museum, but it was actually a flower shop. The guy there was great and took care of my bags with kindness, but don't expect professional storage: it's not. Our bags ended up just pushed under the store shelves.

I have used this service multiple times in Spain and Italy, no issues.

I have used this service multiple times in Spain and Italy, no issues. My past experiences were better; now it depends on an Android app that has some glitches. Still, you can keep using Bounce the old-fashioned way without the app.

Staff was nice and friendly.

Staff was nice and friendly. Location near Waterloo station good. Bit worried about bag visibility but it was fine. Closed at 6 but stayed open till 7, which was good. Also found a great homemade burger place nearby!

Booking was very simple.

Booking was very simple. The map given helped us locate the place without any trouble. The end time update was helpful, allowing us to extend and avoid hurrying. Great service. I will use it again.

I've used their service thrice in Spain and the US.

I've used their service thrice in Spain and the US. Locations are always good and handy. I trust my luggage's safety completely. Good service, though charges differ by location, they're fair.

The location is convenient - near the train station and on

The location is convenient - near the train station and on the route to the cathedral. But the bag drop-off was a bit slow since the staff seemed to get distracted. Then, when I went to pick up my bags, they didn't mark it as done, so I had to reach out to Bounce's customer service to update the status.

The company's website had incorrect opening times

The company's website had incorrect opening times, leading to me wasting 8 hours commuting only to find the store closed. Customer service was terrible; they lied, didn't assist, gave wrong info about T&Cs, and even stalked me on LinkedIn. It's been three weeks, and my case is still open with no response.

Booked a spot in downtown Portland,

Booked a spot in downtown Portland, but upon arrival, the place was closed. Seeking a refund through the app, I promptly booked another spot, indicated as 3 blocks away, a 5-minute walk. However, the location was miles away. Requested a second refund. Ended up walking with luggage through the city without using the bounce service. Received an email about a refund, but it went to the Bounce account, not mine. Paid $30 for no services. Avoid using this service.

The storage I reserved in

The storage I reserved in Amsterdam turned out to be a letdown. The person managing it was hospitalized, so they couldn't accept my luggage. I tried another place nearby recommended by this site, but it was closed too. Ultimately, I had to lug my bag around while sightseeing. This experience has made me lose trust in this site.

Misleading Information and Poor Resolution

Bounce claimed a store in Lisbon was open, but upon arrival, the locked metal gate proved otherwise. Despite asserting they sent a message, none was received. Regrettably, Bounce refuses to issue a refund. This misleading information and poor resolution make it advisable to avoid their services altogether.