Gelato.com Reviews - 132

It appears there is a significant

It appears there is a significant lack of quality control with Gelato. Despite their "production hubs" in 30 countries worldwide, there's limited transparency regarding their partners. The care and quality control of their shipped products seem to be lacking, leading to numerous damaged prints and frames being sent to customers. This results in a substantial amount of time spent processing refunds and returns. Until recently, the frames were of low quality, and many arrived broken during transit. Additionally, packaging appears to be minimal, contributing to damage during delivery. Unframed prints also present issues, arriving with scratches or creases. It's frustrating that such a promising app and website are paired with inadequate quality control.

I’ve worked with Gelato for my Etsy shop and it’s been

I’ve worked with Gelato for my Etsy shop and it’s been a really good experiance. Connecting it was easy, items come out looking and feeling high quality, and shipping is quick cause of their worldwide setup. Support team has been great — fast to reply, kind, and really tried to fix my problem when I ran into a small thing at the beginning. You can tell they actually care about people using their service. Nothing’s perfect, but Gelato has been the most steady print-on-demand option I’ve tried. A good pick for folks wanting to build their online biz.

I stumbled upon Gelato a few weeks

I stumbled upon Gelato a few weeks back, and after checking out their videos and participating in a free course on its functionality, I'm prepared to embark on my entrepreneurial journey with my inaugural fully online business 😍. The assistance I've received in addressing my inquiries has been quite beneficial, instilling confidence that I'll receive support throughout the entire process. I'm eager and anticipate a prosperous future alongside dependable long-term collaborators.

Great service with high-grade products!

Great service with high-grade products! I hadn’t used Gelato before, but tried it on Mr. Mark Tilbury’s recommendation and honestly? I love their products, the quality of the sample they sent me is superb! The options for customizing embroidered items are a bit limited but still good! I had some issues initially with the courier sending the wrong package, but Gelato intervened and sorted it out! I’ll definitely keep using their services!

My time with Gelato has been really good!

My time with Gelato has been really good! The site is simple to work with, and the prints come out very nice every time. Delivery has been quick and steady — even when sending to other countries. What I really like is how support helps out: they answer fast, act kindly, and want to fix things if something's wrong. Strongly reccomended for folks needing a steady print-on-demand option. Thanks, Gelato!

Gelato is a complete toolset for creators.

Gelato is a complete toolset for creators. Quick and efficient, it is the Swiss army knife of POD platforms. Plus, they offer great customer service, as seen in my recent experience with an agent who tried her best to answer all my questions in depth and help me understand the steps to make my store grow faster. I am very happy with their patience and willingness to share details and strategies!

Divine did an amazing job.

Divine did an amazing job. She fast found my issue. Helped me fix it, and also answered another key question about my dashboard. I usually hate troubleshooting chats since they are mostly bots that don’t get my real question. But, after talking to Divine, I feel very sure that any future problems with Gelato can be solved simply by contacting chat support. Thanks Again Divine! You were amazing!

The product arrived and I was very pleased with the quality and fast delivery.

The product arrived and I was very pleased with the quality and fast delivery. There was a tiny spelling error, not sure how it happened. When I reached out to support, they fixed it quickly and without any problems, just in time for when I needed the T shirts. Really happy with the service and would definetly suggest it to anyone wanting a print on demand item.

Gelato's customer service is really good.

Gelato's customer service is really good. After a problem with a print, they quickly sent the job to another print shop and the result was perfect. You only know how good a company is when something goes wrong, and Gelato did a great job. The web interface keeps getting better, and it seems like they really listen to their customers' feedback.

The Gelato support team was really helpful when

The Gelato support team was really helpful when there was an issue with a wrong address, causing a large order to be lost by Evri. Even though I tried my best to sort things out with Evri without success, Gelato took over and got everything sorted. The best part is you can speak to real people. I would suggest Gelato to anyone!

I recently tried Gelato for my print-on-demand needs

I recently tried Gelato for my print-on-demand needs, and the experience was quite good. I began using Gelato not long ago. They offer a clear and useful Dashboard that helps users navigate the process. I need a bit more time to get to know all the features better to use the site more efectively.

I have been with Gelato for nearly two years now.

I have been with Gelato for nearly two years now. They really support my small business, and I trust they will always assist me, even if I slip up. It’s a wonderful company and nice to work alongside. Everyone I have dealt with is very helpful, smart, and truly kind. I highly recomend Gelato!

I just began using digital print-on-demand

I just began using digital print-on-demand not long ago and have already made some poster sales on Etsy with help from Gelato. The site is simple to get around, offers a nice range of items, and the prices are fair. Up to now, things have gone well—surely a 5-star experiance!

I've been using Gelato for almost a year now

I've been using Gelato for almost a year now, and their help has been really good! They don't just give basic answers but really try hard to help my bussiness. The way they pay attention and treat things personally stands out. Very glad with their support!

I'm really happy with the service.

I'm really happy with the service. The order process, processing time, and getting the goods at home are very quick. The fabric quality (shirt) is very good, and the print on the shirt is also very good quality. That's why I gave 10 stars.

I think you just got one shot to make

I think you just got one shot to make a good start. My first buy came on time, and the stuff was decent. The pics were clear, just like I wanted. Overall, my first go with Gelato was ace. Good job!

I am very happy with Gelato's service.

I am very happy with Gelato's service. My items are made very well, and the delivery is quick and easy. There is no doubt that it is the best company in the POD busness on the market today.

I've been working with Gelato for print-on-demand for a year

I've been working with Gelato for print-on-demand for a year, and I'm really pleased. They are quick, reliable, and my clients love the print quality. I fully recommend them 100%.

Gelato is really good for beginners!

Gelato is really good for beginners! It's easy and works well. Gelato helped me move my stuff from Etsy to Wix. I tell everyone about Gelato! My book is selling now, awesome!

Their website is really user-friendly

Their website is really user-friendly, it's so easy to find what you're looking for. Plus, they've got awesome YouTube vids explaining everything in case you get stuck.

Christine was quick, courteous, and efficient!

Christine was quick, courteous, and efficient! That's exactly what one needs, but it's unfortunately quite uncommon. It was a lucky chance to work with her today.

Gelato really worked hard to solve a problem

Gelato really worked hard to solve a problem with their system. I’m grateful for the support and will definetly keep using their service in the future.

In my opinon, Galoto is a good company for artists.

In my opinon, Galoto is a good company for artists. The software is easy to use, but the store could look better if we could add our own mockups.

I was a bit nervous

I was a bit nervous to start, but once I began adding products, I realized it's quite a simple process. There are so many things to add now!

Support team is great.

Support team is great. As a new user of their software, they are always nice and reply to all my questions.

The team really went out of their way to assist

The team really went out of their way to assist, but things didn’t work out because of a mix-up on my end. I didn’t understand that gelato shows all items, no matter who ships them! If we had all known that the products not linked weren’t gelatos, it would have saved a lot of time and effort!

I'm in the process of launching a

I'm in the process of launching a PoD brand and exploring different options. I've tried both Printful and Gelato. Today, I received my test garments from Gelato, and honestly, I was disappointed with the quality. I ordered a t-shirt and hoodie featuring a simple thistle design. The garments arrived loosely packed in a paper bag, without individual wrapping, and they were excessively creased. The actual embroidery didn't match the previews, and when I reached out to customer support, they insisted that the packaging and embroidery quality were intentional. I can't help but feel skeptical about the authenticity of some reviews. If you're starting a PoD brand, it might be worth considering other options or investing in a trial to make your own judgment.

So unreliable!

I’ve been trying for days to get a simple update on an order that was supposed to arrive a week ago, but it’s still stuck in production limbo with no explanation and no sign of being shipped. Despite asking for escalation, no one can tell me where the order is or when it will move. This was a Mother’s Day gift, and my customer is understandably furious. There’s been no effort to reroute the order to a facility that can actually fulfill it, no real explanation, and not even a proper apology. In fact, I've been ghosted by multiple customer support agents who say they'll give me an update! Sadly, this seems to be standard operating procedure with this company because I've had many issues.

Horrible - probably a scam

Based on the reviews below (the positive ones are most likely fake; lol at the vocab and syntax - it’s stupidly similar) as well as my own experience I honestly can’t believe I was stupid enough to trust this “company”. Three days to say my order was being printed, two more days to learn that the materials were out of stock. I’m sure my 36 eur are gone. (Has anyone actually received a product from this company?)

I's great

I've been using Gelato for my print-on-demand stuff and gotta say, it's been great. The platform is super smooth and easy to use. Uploading designs, linking my store, and shipping products worldwide - no hiccups. The global production network is a huge plus. Orders get fulfilled locally, meaning faster deliveries and less impact on the environment. My customers across different continents got their stuff quickly, no problems at all. Quality-wise, top notch. Apparel prints are particularly impressive - they look and feel premium. Their customer service is responsive and helpful too. They keep improving the platform and adding new products, which is awesome. More customization options would be nice though. Overall, Gelato is a solid choice for creators and entrepreneurs looking for a reliable and eco-friendly POD service. Definitely recommend.