ToolMarts.com Reviews - 10

Everything was really good

Everything was really good, a bit long waiting time, but that's actually understandable, because you can't buy that tool anywhere, so as far as I understand, it was ordered directly from Japan. The delivery is perfect, everything is clean and packed from the factory

Good experence!

Good experence! What I wanted was out of stock, but they had it drop-shipped by the manufacturer, and it arrived just when they said it would. recommended.

The experience is tarnished by the absence of communication

While Toolmarts.com deserves a 5-star rating for its user-friendly interface, the experience is tarnished by the absence of communication. My order's delay went unnotified, leaving me uninformed about its status. Despite the positive website interaction, I withhold a 5-star rating until I physically receive and evaluate the product. The delay and lack of proactive communication significantly impact overall satisfaction. Timely updates and transparency are pivotal in customer experiences, and this oversight in conveying the order delay creates uncertainty. Awaiting the product's arrival will determine whether the entire process aligns with the initial positive impression of the site.

I ordered two Festool saw blades, anticipating

I ordered two Festool saw blades, anticipating a five-day delivery. Unfortunately, the shipment arrived after two weeks, containing 260mm blades instead of the 216mm ones I requested. Despite multiple attempts to contact the company through calls, messages, email, and Facebook, I have yet to receive any response regarding my request for return authorization. The fulfillment error and lack of communication have left me dissatisfied with the overall customer experience.

I needed a replacement part for

I needed a replacement part for my friend's jigsaw that I accidentally damaged. Decided to order the part quickly from Toolmarts. The only hiccup was how long it took for my order to be shipped – a total of eight business days. However, once shipped, the part arrived in three business days, which is fair. It would have been helpful to know about the shipping delay when placing the order or at least get a heads-up soon after ordering.

Highly disappointed in the non-existent customer service

Highly disappointed in the non-existent customer service. Despite emailing about a missing part for a $250 roaster, there was no response from the company. With no contact number provided, only email, the lack of communication leaves me stuck with a roaster lacking a handle—a frustrating experience with unresponsive support.

I was hopnig to get my 2 sanding spinldes

I was hopnig to get my 2 sanding spinldes, but found out that the vendor and even the factory is out of stock and I likely won't see my order for another 6 weeks, on top of the 3 weeks I have already waited.

I recently got a Makita cordless

I recently got a Makita cordless drill from Tool Mart Inc to replace my old one. They had the best price, and I've shopped there before. After ordering, I got an email confirming my purchase would be sent out soon. However, a few days later, I got another email saying my order got canceled because I supposedly asked for it. I emailed right away, explaining that I didn't cancel and to send me the drill. Another email came, this time saying the drill was out of stock. I asked why they didn't just say that instead of blaming me for canceling. No response. Their customer service is pretty embarrassing.

Ordered a Milwaukee Rip Fence on

Ordered a Milwaukee Rip Fence on July 4th 2024 for the new 5 3/8 M12 circular saw (Your Order #TM-048474) that was 11 days ago. 1. Unlike real online stores, they don't send a confirmation or a shipped email with a tracking number. They never answer their phone. They say to leave a message and they'll call you back but never do. It’s sad how this type of shady behavior is allowed to continue. Funny how positive reviews from last year suddenly appeared right after this was posted. Not suspicious at all.

Product showed up broken

Product showed up broken, emailed customer support but got no reply on what to do next. Waited a day and called, left a message, still haven’t got any feedback.