BarzelLock.com Reviews - 6

I wish to convey my gratitude for the

I wish to convey my gratitude for the god service rendered by one of your sales representatives. Although I cannot recall his name, his dedication was truly notable. He patiently walked me through each step over the phone, maintaining clear communication through text. Surprisingly, he managed to accelerate the delivery of a door lock, in stark contrast to the three-week estimate provided by other sources. Despite our unfamiliarity with this lock type, we successfully installed it within three hours, a testament to his guidance. Recognizing exceptional performance is crucial, and I trust that you will convey my appreciation to the individual who played a key role in facilitating this positive experience.

I'm absolutely astounded by the exceptional service provided by this company

I'm absolutely astounded by the exceptional service provided by this company. When our secure building urgently required replacement electronic locks due to a flood, they swiftly understood our predicament. Despite the manufacturer quoting a lengthy 5-week delivery, they miraculously found suitable locks within hours and shipped them the same day. Remarkably, we received the critical parts coast to coast in just 27 hours from our initial call. Their unparalleled customer service, coupled with friendly assistance and competitive pricing, earns them my highest recommendation possible. I am immensely impressed and grateful for their swift and efficient response to our urgent needs.

I wanted to express my gratitude for your great service

I wanted to express my gratitude for your great service. I hadn't worked with you before, but you'll be my top choice if I need your products or services later. Good communication to ensure I was ordering the right items, helpful follow-up emails about the order, and fast delivery across the country. My previous supplier didn’t measure up. It’s refreshing to see true customer service still out there. Norman was attentive and made sure everything was correct.

I'm extremely satisfied with my experience with Barzel Lock

I'm extremely satisfied with my experience with Barzel Lock. They had a rare LCN gear motor in stock, which other suppliers couldn't provide within weeks. After a quick verification call, I placed my order online and received the gear motor in just two days. Their prompt service prevented our ADA main entry door from being out of commission for weeks. I highly commend Barzel Lock for their efficiency and reliability in meeting urgent needs.

Henry from Barzellock did a great job.

Henry from Barzellock did a great job. He was always there when I needed him, knew his stuff, and was ready to help. He listened to what I needed and gave me good advice. It's clear that Barzellock cares about making customers happy, and Henry shows that well.

The company's response time was very good.

The company's response time was very good. The product I got lasted 3 days Lock Key 2835 with KOS. This product has everything I need at an affordable cost. Easy to install with good installation information. I contacted your firm and requested a refund, at first I was told I installed it incorrectly. I currently have a Electrical/Mechanical degree from Drexel. I was a contractor for 40 years all industrial. I was offered a part that the instructions state I do not require, I offered to purchase said items an extended key and spring latch at my cost. I would like a refund at this juncture.