BossLaser.com Reviews - 8

Our company had never used a laser

Our company had never used a laser cutter before, and only a couple of employees had some prior experience. A representative from the company, Tony Orne, guided us through the details of laser cutting and helped us choose the machine that suited our needs. From the initial call to placing the order, the process was smooth, and we received regular updates about our machine's progress.

I have had my LS-3655

I have had my LS-3655 for a few years now, and I have had to contact support on a couple of occasions. This time I was not sure if it was a laser or a software issue. Michael was friendly and professional and helped me solve the issue in just a few moments. This type of service and support level is what makes me a fan.

I have two LS-1630s, and they are great.

I have two LS-1630s, and they are great. But the most important thing about Boss Laser is their customer service. Ashley Cirrincione not only made sure she was giving solid advice but also made sure she sent me a replacement part to keep me going.

The service is unparalleled

The service is unparalleled. I encountered a troubleshooting issue beyond the website's quick guide videos, and when I called in for help, we were back up and running in no time. Thank you very much for the assistance and service.

Not only did they assist

Not only did they assist in resolving the issue, but I also gained valuable education on understanding the sources, enhancing my troubleshooting skills.

Mikayla was really nice and friendly

Mikayla was really nice and friendly. It took a while for us to get in touch, but once we did, we set up a time quickly to fix my piburn rotary. The fix only took about 20 minutes. The only problem is that it takes a long time to reach customer service. I suggest leaving a message with the operator to avoid waiting so long. It might take a few tries, but these guys have a lot of people waiting. However, whenever I reached the team, everyone was friendly and tried their best to help.

The tech was useful

The tech was useful n' confirmed what I thought was wrong with the laser. I just wish I could pick up the phone n' talk to someone right away instead of being put on a waiting list for someone to email me back. In this busy world, it does make a difference if you can pick up a phone n' get answers without waiting for someone to contact you.

I called on a Saturday as soon as they opened.

I called on a Saturday as soon as they opened. Had to leave a voicemail, and within an hour Robert called me back. He was able to diagnose my issue and recommend a solution. He followed up on Monday. I really appreciated the follow through. Great experience! Thanks Robert.