I ordered a dress for an event...
I ordered a dress for an event... the color was way off and the material felt flimsy. I quickly asked to return it. Here’s what I got from their support team instead of a full return:
Dear customer,
Thank you for your response. We're sorry for any letdown caused by our previous offer. We want to make sure you're satisfied with your experience.
If you'd like a full refund, we'll give you the return address. However, keep in mind that returns are not free.
Instead, we can offer a direct refund of 25 USD, which is half of the item's price.
Or, we can provide you with a discount code of 30 USD, about 60% off the item's cost, for use on your next purchase.
This way, you avoid the trouble of returning the item and waiting for a refund.
Please let us know if you prefer a full return, a partial refund, or a discount code. We're here to help and hope to hear from you soon.
Best regards,
I paid $53 plus shipping... I don't need or want a discount as I won't buy from you again. This is poor service, completely unsatifactory.
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