Anyone thinking about using or paying for Sitejabber’s services
Anyone thinking about using or paying for Sitejabber’s services—think twice and maybe look into other review platforms. Be cautious of unfair business tactics, lock-in contracts, and threats to keep using their services.
This was one of the worst experiences I’ve had with a tech company as a small business owner.
We spent thousands of dollars on their platform from mid 2021 to mid 2024 to gather reviews. After deciding to stop using their services, we lost almost 2-3k of our 5-star reviews, leaving us with a very low rating.
We asked Sitejabber to remove our listing, fix the issue, or refund the money we spent.
They took no responsibility, refused to take down our listing, and said the only way to resolve the issue was to keep paying full price with a 1-year lock in contract?
Now we are stuck with no choice but to keep paying for their services.
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