Puls.com Reviews - 17

Life has its downs, but

Life has its downs, but Puls knows how to turn things around. I felt a bit down when my new iPhone 15 Pro Max took a tumble, cracking the screen from edge to edge. Never having dealt with a screen repair before, Puls came to the rescue, connecting me with an experienced professional who could accommodate my busy schedule. In less than an hour, the screen was as good as new!

My husband and I had an unfortunate

My husband and I had an unfortunate mishap while moving a new couch into our living room, resulting in a wall hole about the size of a basketball. Opting for a professional solution, we sought an estimate from these guys. The quote was reasonable, and they quickly transformed our damaged drywall, making it look brand new again. Highly satisfied with their efficient service!

I was impressed by the efficiency

I was impressed by the efficiency of Puls when I required a handyman for a home repair. The process was swift and hassle-free, connecting me with a skilled professional promptly. The handyman provided by Puls did an exceptional job, and I am extremely satisfied with the outcome. I will definitely use the service again!

I eventually understood how their system

I eventually understood how their system works since that was the only thing stopping me from reaching out sooner... I’m just more familiar with yellowpages and prefer the traditional method. Appreciate the support and all your efforts on my behalf.

My experience with the company

My experience with the company was good. The technician, Pavlo, showed up when we planned. He acted professionally and gave a fair estimate for the repair. He also set up the repair appointment. Overall, he was professional.

The company's service technician, Mundrell

The company's service technician, Mundrell, was very polite, knew a lot, worked fast, and made sure to explain everything and answer all my questions. His visit for servicing was better than I thought it would be.

I have dealt with unskilled plumbers in the past

I have dealt with unskilled plumbers in the past, and the result is always a disaster and a huge bill. I’m pleased to report that this was not the situation with this company, and everything went easy!

Luis was friendly, prompt, effectively diagnosed

Luis was friendly, prompt, effectively diagnosed and repaired the issue with my oven and all in less than 2 hours. Extremely satisfied with his service and Puls. Will definitely be using them again!

They showed up around noon

They showed up around noon (I booked them at about 10 am) and spent nearly 3 hours wrapping things up and cleaning. I should mention how well they managed everything, without needing any extra help.

The company's communication was clear

The company's communication was clear and detailed, which saved me money with no hidden fees. They were friendly and easy to talk to. I'm happy with the service.

Their work quality is okay

Their work quality is okay, much better than finding a stranger to do the job. I've used them many times, so I usually get the same workers. Thanks!

The company completed the job timely

The company completed the job timely and professionally. They didn't rush, but took their time and were detailed. Thanks

Reliable and really skilled!

Reliable and really skilled! Can't find such workers anywhere these days on a short notice.. The prices are fair imo.. Everything that is malfunctioning is getting fixed.

Casual extortion and deception is their business model

Don't even think about calling these guys. They engage in deceptive and extortionate "sales practice". Their current Director of Customer Success is open about the fact on his LinkedIn that one of his biggest accomplishments is that he, "..increased the company net contribution by launching a Direct to Consumer membership sales program." I would hardly call that an accomplishment when the revenue for that membership program was obtained by deception, and extortion. We were quoted $89 for a call-out to look at the dishwasher. My husband then went out to get some food. In the minutes he was out, the Puls rep pressed a button on the dishwasher and said he had done a hard resert. He then told me I had to pay $250. If he had told us upfront that, "Oh it's not $89, it's actually $250" I would have told him, "no thank you." He then said we should just pay for a subscription to Puls (where you can have them visit you for various repairs for a year). My husband had already told him no. I told him no again. He said well we still had to pay the $250 anyway. This was an obvious dodgy sales practice to try to turn a $89 service into an annual membership fee - a real bait and switch. He was a 6'0+ guy who would not leave my house, I am a 5'0 woman and when I pressed him on why we had to pay, he kept repeating the same talk track, "You're just better off paying the $250. It's just better for you. You get all this for a year." He did not even seem to listen to me. It appears from other reviews that this is Puls' business model - to push people to sign up for their $250+ annual service, which we did not ask for and repeatedly said no to. It astounds me that companies like this are still in business - should have been hauled in to a court for deceptive business practices and extortion. Avoid.

Damage and Deceit!

No longer a viable option for any work in my house! My first mistake was trying to save 50$ by using Puls, and my 2nd mistake was using them a 2nd time. Fortunately they are very responsive and on time, unfortunately they come ill prepared. The tech showed up not only alone, but he was expecting us to help remove the old 75 inch TV from the wall and help hang the new one. Isn't this the point in paying them to perform all the work, what if the homeowner was elderly and / or unable to help? This install would not have happened. To add to our dissatisfaction, the installer failed to bother cleaning up the sheet rock dust left from adjusting the mounting bracket on the other TV and then ended up damaging our custom cut fireplace leather granite piece, as well as the fire place screen when he dropped a bracket from the TV mount. But even more disturbing was the fact he cleaned the area afterwards and left without saying a word, as if nothing ever happened. So at the end of the day we saved no money on this install, as a matter of fact we LOST money and now have to fix the damages to our house. Even more reaffirming this venture with Puls was a total mistake, they looked into the complaint and sided with the installer even after he blatantly lied. All future work like this will done by the big box retailer to ensure there is accountability in the event anything like this happens again.

Beyond frustrating and $600 markup on part

Contacted Puls about frig not cooling. Got someone out next day. So far so good. The guy diagnosed the problem but can’t fix it. I need a more experienced person for that. Get a quote of 1100 for the part and 800 labor. Wow that is a lot but it is an expensive frig so let’s go. Next appt is schedule for 12-2 and at 12:05 I get a cancellation message. Call to reschedule the book for the next day and what? Same thing happens. Not a happy mama now. I call again and now they want to reschedule over a week out! So I start looking at other options. First I find that part from lg is only $425. I call another service co and he tells me the part should be under warranty and I should call lg. lo and behold it is and I am getting it for free! So new estimate 850 for labor. I guess ultimately I am glad they blew me off twice otherwise I wouldn’t have found out How bad I was being scammed!

Please do not use this company

It is 100% a scam. The tech came to my house, said I needed a part he didn't have. I paid for his time. He said he would return the next day. He didn't. Customer service didn't answer for about 4 days. I fixed the washer myself. I requested my money back as I received no services. That was 2 months ago. These people will NOT fix your problem. Don't bother