Prime Prometics Reviews - 97

I agree with the negative reviews and strongly

I agree with the negative reviews and strongly suggest not using this company. The products I ordered (eyeliner and eyeshadow) were hard to use and not good quality. The eyeliner didn’t go on smoothly, feeling more like a dry marker. The eyeshadow looked clumpy on my eyelids and was very flaky. The website didn't have a returns section like most reliable stores. I emailed customer service and they did reply fast, but after spending £69.35, they only offered £40 back. I’m still trying to get the rest. BEWARE.

The mascara is priced similarly to the high-end

The mascara is priced similarly to the high-end brand I’ve been using for years, and the marketing caught my attention. After the first use, I was unsure, and by the second use, while the length was nice, the mascara dried too fast to apply a proper second coat. Also, since my lashes are long, some mascaras tend to leave a mark under my eyes, and this one did just that. I won’t use it again due to the smudging under my eyes.

Very poor customer service!

My first order came missing one eyeliner. I had bought two. First dealt with the automated system that was an insult. They finally said my case would be turned over to a human. That was over four days ago. Still no contact. Doubt I would buy anything from them again.

AVOID THIS COMPANY! NOT TRUSTWORTHY!!!

AVOID THIS COMPANY! NOT TRUSTWORTHY!!! Terrible experience. Got two items and they were awful. Spent more than $40, then had to pay $13.30 for return shipping. They gave me back only $13. It seems like they take advantage of older women to cheat them.

Thi review iz priti much about da customer service.

Thi review iz priti much about da customer service. I've messaged them a bunch and they reply fast, but they don't really answer my questions, which ain't helpful. Plus, da product iz mad greasy on ma face, though I do like da mascara.

I enjoy their product, but I had to reach out to their customer service

I enjoy their product, but I had to reach out to their customer service, and it wasn’t very good. I wanted to swap an item, and it’s already been 7 days, but their "team" still hasn’t gotten back to me like they said they would.

I would not recommend buying from

I would not recommend buying from this company. I returned items more than five weeks ago. I gave them the USPS Tracking Information. USPS confirms delivery. Yet, I am still waiting for my refund.

No customer service

I found the mascara to be clumpy and stuck like glue, even with two different eye makeup removers. Nobody gets back to about a refund. I gave written to them everyday for a week to no avail.

I bought an eyeliner on 6th July

I bought an eyeliner on 6th July, but I got really mad because I had to pay £5.95 for delivery. For an eyeliner!!! No matter how nice it might be, I won't be buying again.

The eyeliner? Not a fan

The eyeliner? Not a fan. It just rubs off when I try to smudge it. 🙄 As for the blush, it applies nicely but doesn't seem to stick around. 😕

Buyer beware

I received my order and noticed a rancid odor upon opening, the oil in the stick was spoiled/rancid. I live chatted with the company and they agreed to replace it, I supplied the batch # and asked I get the next product from another batch and the safety check the batch b/c no one s/b using this product anywhere on their body. I received an identical replacement, same rancid smell. I was pretty disgusted but upon being assured they would send a good quality product out and check the batch I agreed to give them another shot. How ignorant this company must be to send me a third, same batch # and again rancid. I emailed and told them to refund me and I can't believe they continue to send out spoiled face products and do not take safety seriously. If you purchased this and it smells bad, do NOT USE IT. If you are considering buying it, DON'T, this company has no quality control. Buyer beware! 3 bad/spoiled sticks. Customer service has No clue how to handle quality control and no one apparently is supervising them. Who knows what you are applying to your skin. And to add insult to injury, they want me to review their product... here you go. BUYER BEWARE

Rancid products.

I knew it was too good to be true, but tried it anyway. Immediately opened the color wand to try on my lips and was exposed to the most rancid smell and taste. Was shocked to see the manufacturing dates and expiration dates were so far apart, as shelf lives are generally much shorter. When I emailed, I was originally given an apology and offer to make things right. Then I received an emailed form letter from my "advocate" Tatesha offering to resend or replace item. When I responded I received the same exact form letter again. When I pointed it out and again said I would accept an untainted product or specified replacement or a refund, or I would need to contact my credit card company for a dispute, I was immediately told to return the item with tracking info on my dime, even though I received a tainted product. The form letter promised to " conduct tests" to get to the bottom of things, so I assume this problem happens frequently. Do not buy .

I bought Mascara once and it was just okay.

I bought Mascara once and it was just okay. I decided to order again, trusting the claims of the eye pencil gliding on smoothly. I thought I had ordered two eye pencils in different shades. In a hurry to leave, I just made the order. When it arrived, I was surprised to find one item was a liquid liner. Seriously, I am 71 and have small eyes from age. I haven’t used liquid liner since I was 16, and that was just a trend back in 1970. Then I opened the pencil eye liner, the one that was supposed to glide on easily??? Well, the color fell out of the holder. I put it back in two or three times, clearly broken. I even tried to hold it and glide it under my eyes. It didn’t glide but really pulled on that sensitive, thin skin under my eyes. I have no good things to say about these products. I will return them and ask for a full refund.

Horrible customer service

I was very excited to try this mascara, Order came and was missing items. i have e -mailed the company 19 times. I was dealing with Tatesha Robbins who was very helpful in the beginning but then ignored me. I then sent in a 2nd complaint same person same script e-mails. I reminded her about my issues. SURPRISE ,again no answers. I have left a message on Facebook, no answer, I have now found out the owner of the company, Kaspars Eglitis, and I have now written to him on his Linkedin account as he announces how wonderfule the company is doing. I have now stopped payment on my CC and will have to pursue to get my money back. Date of experience: July 22, 2025

Potential Credit Card Fraud Warning

The product itself seems to be doing as advertised with no issues. The problem is that the credit card I used began to be used nationwide the same day racking up thousands in charges and dozens of fraudulent transactions. Since that card is used for limited purposes, it became pretty obvious that the leak of credit information sourced from PrimePrometics or from the Shopify ShopPay app. PrimePrometics has a highly questionable online reputation that I did not realize until today. I just wasted an entire morning sorting this out and I am reassessing ordering anything from PrimePrometics again. Buyer be very aware.

Cannot contact customer service

I placed an order and then found out I have to have surgery. I immediately emailed to cancel my order just one hour after placing the order. I received an email from Taiesha Robins the CEO saying she would send my message to the relevant team. I assumed she would take care of it. The next day I got an email saying that the order had shipped. I have sent 8 emails to their email address and nobody has responded. There is no phone number or any other way to contact them. I believe I was scammed by this company. Beware of ordering from them. I am contacting my credit card company to dispute the charge.

This mascara is quite disappointing.

This mascara is quite disappointing. It doesn’t give the length promised and creates a mess when applied. Removing it isn’t as easy as advertised either. I had to try several methods, including facial soap and makeup remover, but still found traces of it the next day. I reached out to the company through email twice, since there’s no phone support, and after a while, I got a reply asking if I’d prefer a replacement. I asked for a refund instead but haven’t received any further response. Despite the company’s claim of a 30-day money-back guarantee, it seems they don't follow through on that.

Sticky and clumpy

My order took awhile to arrive. I couldn’t wait to try it the mascara although I don’t have sparse lashes. I ordered 2 of them which was mistake #1. The mascara seemed dry and on the first coat my eyelashes stuck together. I had to separate them. After the second coat it was worse (mistake #2). All day long my top and bottom lashes would stick together when I blinked. From what I’m reading here, there’s not much point to trying to get a refund as you receive no response of any value. Disappointed ☹️

RUN!

The mascara burn my eyes and caused itching. The lashes felt gummy and was hard to get off even with lid wipes. The pigment stick is just a dab of color that last for about an hour. The instant glow is an oil stick like any other it provides moisture but it is overpriced compared to similar brands. If the mascara wasn't so horrible I would have let the poor review go for the other products, but something is clearly not right that mascara!

Prime Prometics shipping and tracking no good

I am cancelling my order through my bank because the customer service is very bad. They cannot find my order and there was no confirmation sent. I checked everywhere. All the contact with the company did was point to a Shop.App site which is very difficult to navigate and when I finally thought I got somewhere they didn’t have the order # I was provided. But prime did take the money from my account! So I am going to go through my bank.

Impossible to remove

This mascara goes on nicely but if you get it on your skin you can’t get it off. When you remove your makeup it is IMPOSSIBLE to remove this stuff. You have to use a rolling action with water and your fingers. But it leaves little tubes of mascara on your skin that are impossible to get off. Your eyelids will be red and irritated by the time you’re done.

Junk

I believed so much that I would move the eye shadow that I even threw the packaging away. I am so disappointed , I bought 2 of the shadows and even using a primer, there is no pigment and It rubs off almost as fast as I could put it on. The only truthful thing In their advertising is that it goes on so smoothly.

THE WORST!

Their eyeliner pencil fell apart when I first opened it and the mascara was completely dried out. There is no phone number so my email to them took three weeks for them to answer and to getting my refund. With all the money they spend on constant advertising you’d think they’d make sure their products were top notch.

Not an honest company. Don’t waste your money.

Check the BBB. A company with a big “F” failing to conduct a legitimate business. All I can say is the packaging is nice but the cosmetics, made in China, are less than desirable. I guess the name and address they provide for returns aren’t legitimate, so I’ll be taking this issue to my credit card company.

Scam

Rating this company a zero. Placed an order on Dec 28, they charged me, and I do have a confirmation number, and I have not received my order. I have contacted them numerous times, without response. I will report them to my credit card company as fraud today. Please DO NOT buy from them, it’s a scam!

They don't communicate at all, once I said I want to return 2 of the 4 items they sent.

I wished to return the eyebrow coloring and the eyeliner as they just don't perform as stated. Prime Prometics won't respond to my repeated emails. Today I found a phone number for the firm, but there was just a recorded voice saying to leave a message. Avoid purchasing from them.

Placed an order for mascara

Placed an order for mascara on November 9th, and the wait has been enduring. Despite two assurances about its imminent arrival, the service has left much to be desired. The product, while promising, is overshadowed by the disappointing customer experience.

Buyer beware scammers

This company steals your money will not respond to any of my emails still have not received my order tracking shows my order has been in Jamaica NY for 9 days now with no movement SCAMMERS do not order from this so called company

I bought the mascara and it made my eye lashes

I bought the mascara and it made my eye lashes stick together, irritated my eyelid and caused a stye. When I tried to return it, they didn't reply. I've sent three emails. I would suggest avoiding products from them.

Avoid!! They ripped me off!!

Purchased mascara and lipstick and hated both. When I tried to return they refunded me $13:30 on a $ 45 purchase (plus I paid 13.00 just to ship package back. So I’m out $45. Just unbelievably bad company.