Orbisify.com Reviews - 56

I ordered something, but never got it

I ordered something, but never got it, and the tracking number says it was delivered to my mailbox. It wasn't, and now I can't get my money back. Watch out when buying from this company.

Ordered an LED lamp off this site.

Ordered an LED lamp off this site. The product page showed a remote that had a lot of features, which is why I went ahead and bought it. But what came was another smaller remote with barely any buttons. It couldn't do what I thought it would. The return time is only 14 days, which is real short and not what other stores usualy offer, so I couldn't send it back. I messaged them and asked if they could just send me the right remote from the listing. The lady said she would check and let me know the next day. Never got any reply. So now I got a lamp I can’t really use the way I planned. Not gonna tell anyone to shop here if they want honest service.

First off, they're not even based

First off, they're not even based in the US like they make it seem. Like, they advertise like they're selling stuff here, but they actually ship it all the way from China. It took forever, like 3-4 weeks, for my stuff to get to me. It was ridiculous. And then, like, I found out they're shady and their ads are fake, so I'm hoping they get in trouble for it. Also, just a heads up, if you ever need to return something and get your money back, good luck. Their customer service people are a joke, super unprofessional and sketchy. Just a warning, keep an eye out for these guys.

I bought two items and wanted

I bought two items and wanted to return them both. They wouldn't give me a refund or accept the return because they had given me a price adjustment when I tried to cancel one of the items. When I got them, I wasn't happy with the quality. They said my order was closed because of the credit they gave me on one item. That's ridiculous! I'm going to contact my bank and the Better Business Bureau. It seems like they just don't want to give refunds. Also, their website says they're in New York, but it turns out they're in China.

I ordered some down pants and what I got was very diferent

I ordered some down pants and what I got was very diferent from what was shown online. I had to message them a few times just to get any answer. They said I'd get my money back once they got the return. But it's been longer than they told me and still no refund. I kept the tracking info so I know they got it. I won’t be buying from this place again. The stuff is low quality and the whole site feels like a trick. I should’ve checked more before buying. Their 2 star score on Trustpilot is about right!

To start, this company claims to be based in New York

To start, this company claims to be based in New York, but they don’t ship from there. I picked them since they are in the U.S.--I wanted to avoid long waits from China. The item came directly from China and took a long time to arrive. Additionally, the delivery service marked it as delivered days early (which happens a lot), so I thought I had more time to return it. I had no tracking or updates. The product wasn’t as described. Customer service was lacking.

Their customer service chat was always open

Their customer service chat was always open, even in the wee hours of the night. That's when I realized they must be operating internationally. Turns out, they're a Chinese company with warehouses and shipping solely from China. They try to trick you by saying they're in Brooklyn, NY, but don't fall for it. Believe me, it's all a scam. I had to fight for a refund, but they finally gave in. Never again will I order from them.

Before I placed my order with this company

Before I placed my order with this company, I asked if the product was available and if they could deliver it within the promised time. They told me yes. After 10 days, I reached out again and was told the product would arrive shortly and that I’d get a tracking number in 24 hours. Today, I got an email saying the item is out of stock and my money will be returned in 1-3 business days.

I would not recommend ordering from this company.

I would not recommend ordering from this company. I placed an order, and they said it was delivered, but I never received anything. Despite having video proof from the day they claimed the delivery happened, they are not helping. I've already filed a complaint with my state's AG, and I suggest you do the same if you have been misled by this company.

Bought six expensive shelving light fixtures but

Bought six expensive shelving light fixtures but only got two power supplies. Even though you can connect several lights to one power supply, that didn’t work for me because each of the six fixtures went in different rooms. I contacted them and they wouldn’t send extra power supplies, so now I have four useless ($440) light fixtures sitting here.

I bought 2 outdoor lights, but one was broken

I bought 2 outdoor lights, but one was broken when the electrician checked it. I called for a replacement and was told a return label would be sent. Since it never arrived, I called again and learned it was past the 14-day limit for returns. No help from customer service. I wouldn’t buy from this company again. Very bad service. Buyer beware.

This website is very misleading

This website is very misleading, and I will NEVER order from them again. They do not state that they ship from China. Instead, it sounds like products will come from a NY warehouse. Why would I buy from you when I could just go to Aliexpress for the same service? This seems like a trick.

This company is awful; avoid them.

This company is awful; avoid them. I ordered a thick yoga mat, and when it arrived, it didn't match the picture at all. They're only offering a half refund for sending me something that wasn’t as described. I attempted to leave a review on their site but couldn’t, deceptive business!!!

Their shipping is terrible!

Their shipping is terrible! They ask for 9 dollars for shipping and it's been over a week and I still haven’t gotten my order. When I contacted customer service, they told me it would take 5 more days. If that’s true, maybe they shouldn’t charge for shipping.

I wouldn't recommend buying from here.

I wouldn't recommend buying from here. They claim to offer free returns, but that's not the case. I sent multiple emails, but they never handled the return. I've seen others with the same problem. They don't keep their promises.

Horrible!!

Bought a baby lounger and only had it two weeks before I washed it and it came apart. They will not refund or replace item because it was bought more than 14 days ago. Also, ordered diaper bag that came in wrong color.

I got the wrong product two times.

I got the wrong product two times. Contacted customer support a second time and got no reply after 4 emails. I will NEVER shop with this company again. Never got the first item I wanted and no refund. Lesson learn.

Avoid buying from this store.

Avoid buying from this store. They claim free returns, but it's a lie. They never handle returns properly. I sent 10 emails, but nothing happened. Many others have had the same issue. They are dishonest.

Horrendous experience

Please do not order from this website. They do not send out the product or refund you. They are incredibly rude and condescending. I have never been treated with such disrespect by a company before.

Avoid ordering from this site.

Avoid ordering from this site. They fail to deliver your items or give you a refund. Their customer service is very rude and dismissive. I've never faced such bad treatment from a business before.

I didn't get what I ordered

I didn't get what I ordered, and the tracking number shows it was sent to my mailbox. It wasn't, and now I can't get my money back. Be carefull when ordering from this company.

Received 5 deck lights costing more than $600.

Received 5 deck lights costing more than $600. Two of them were different from the rest and didn’t work. They wouldn't replace or refund. Unbelievable.

SCAM

Avoid purchasing anything from orbisify. They are a scam. I ordered a baby dopler, it turned out to be fake.

I needed custom bathroom mirrors

I needed custom bathroom mirrors with some pretty specific requirements. The customer service team was super patient and helpful, working with me every step of the way. They really listened and made sure I got exactly what I was envisioning. When the mirrors arrived, they were stunning, even better than I expected. The whole process was smooth and the result is just perfect. I’m so happy with how everything turned out!

I got two Happy Nappers

I got two Happy Nappers recently and honestly, they aren't what I expected. They arrived on time, sure, but they were just shrink-wrapped, no brand name or anything. No tags, no care instructions, nothing. I had to dig through YouTube to figure out how to fold them properly. And the quality? Pretty disappointing. They felt like knockoffs, not the cozy, well-made ones I hoped for.

I had the worst experience

I had the worst experience with this website. First, they didn’t even send my order. When I reached out, they were so rude and dismissive, it was shocking. They refused to give me a refund, and every interaction felt like they didn’t care at all about their customers. I’ve never felt so disrespected by a company in my life. It was just a total nightmare from start to finish. Avoid this place if you don’t want to waste your money and get treated badly.