MyChoiceSoftware.com Reviews - 17

Kudos to the support team for going the extra mile!

The support I received from this individual was nothing short of exceptional. He patiently stayed on the phone with me to troubleshoot and expertly guided me through the process. He made the complex seem simple and was easy to communicate with, which put me at ease during the technical troubleshooting. What truly stood out was the extraordinary level of service. After our initial conversation, he proactively followed up with a call to ensure that the issue had been completely resolved. This kind of diligence and commitment to customer satisfaction is truly remarkable and made the entire experience exceptional. Kudos to the support team for going the extra mile!

I had an unexpected call from Greg

I had an unexpected call from Greg, and I must say it turned out to be a pleasant surprise. He demonstrated great courtesy, a clear understanding of my situation, and remarkable patience. Despite needing to pause my tasks during the call, I never felt rushed. As it turned out, Greg's timely call was a stroke of luck. He guided me through resolving one of Windows' frustrating "invalid key" errors, making the whole process much less tedious. I wasn't anticipating a call, but it ended up being a beneficial and highly appreciated experience. Uh, thank you to Greg for his excellent support and patience.

I had a series of frustrating issues, and I made some silly mistakes

I had a series of frustrating issues, and I made some silly mistakes. In my moment of need, I reached out to mychoice for support several times in a single day. The impressive part was that I didn't have to wait long to connect with a real person. Each time, the person on the other end was not only patient but also a great listener. They assured me that we'd work through the problems, and together, we resolved everything. The customer service I received was truly top-notch, and it made a challenging situation much easier to manage. Thanks to mychoice for their outstanding support.

Thanks to Tyler and your team for their stellar support

I had the pleasure of dealing with an outstanding individual named Tyler from your team. He went above and beyond to ensure my issue was resolved. For 45 minutes, Tyler patiently stayed on the line, guiding me through every step until we fixed the problem. His calm and courteous demeanor was unwavering, even when I was at my wit's end. If Tyler isn't already a supervisor, he certainly deserves the promotion. Whatever he's being paid, it's not enough for the exceptional service he provides. Thanks to Tyler and your team for their stellar support.

My experience with customer service was excellent

My experience with customer service was excellent. There was minimal wait time, and Tyler, the representative, demonstrated a genuine interest in solving my issue. He even conducted research during our call and ensured a swift resolution. The follow-up to confirm that my problem was resolved was greatly appreciated.

As my initially selected product

As my initially selected product was not available, I received an upgrade without any additional cost or questions. The company was very responsive to my inquiries regarding the downloading process. Tyler, the customer service representative, was helpful, professional, and very courteous.

This dude went above and beyond

This dude went above and beyond to fix my download and install issues. I mentioned I've got low vision, and he just handled almost everything. His chill vibes, knowledge, and skills reassured me that this software was gonna work. Massive thanks to Finn for making my experience way better!

Tyler and Dustin provided exceptional service

Tyler and Dustin provided exceptional service by promptly diagnosing and resolving our Microsoft licensing issue in a single call. Their expertise and efficiency made the process smooth and stress-free. Highly recommended for any IT concerns.

Gabe was very helpful and figured out why Microsoft 365

Gabe was very helpful and figured out why Microsoft 365 wasn’t installing on my computer. He accessed my screen, and in no time, my problems were solved and I’m all set to use Word, Excel, and more. Thanks a lot Gabe!

They laid out the product

They laid out the product info so clear, I could actually compare stuff without a headache. Plus, the prices were competitive, and installing? Piece of cake. Ended up a happy camper with the whole process.

Quick response to my order

Quick response to my order. They upfront explained that they didn't have the product I ordered but assured me they would provide something that would work. It did, and I am very satisfied.

I was satisfied with my experience,

I was satisfied with my experience, primarily due to Finn, the customer service specialist I spoke with. Finn demonstrated clarity, calmness, and knowledge when addressing the subject matter, ultimately resolving my issue. As someone not well-versed in handling this particular issue on a Mac computer, both Finn and I gained new insights from the interaction.

If I could give it zero stars

If I could give it zero stars, I would. I bought Microsoft Home and Business for my home computer from Mychoicesoftware.com. While it worked on my computer, it was not clear on their product page that this is NOT a transferable or reloadable product. When I tried to reinstall it on a new computer, Microsoft informed me it was NOT meant for consumer sale (see screenshot) and used a developer license. Despite reaching out to Mychoicesoftware customer support, I was told it was clear on the product page, and since I loaded it once, they considered it fulfilled. For a $20 savings from the full Microsoft license, I now have no ability to reload a product not intended for resale. My advice: spend a little extra, buy directly from Microsoft, and have a product you can reload as needed for its true lifespan. Disappointing customer service and even more disappointing they sold a product that shouldn't have been sold and did NOTHING about it.

I've had a rather frustrating experience

I've had a rather frustrating experience with this software company. I purchased their software, only to discover that it couldn't load on my computer due to insufficient storage. When I contacted their customer support, they advised me to call for assistance. However, the real trouble began there. I made two separate calls, and on both occasions, I was put on hold for extended periods and ultimately disconnected without any resolution. Complicating matters further, when I contested the charge with my credit card company (AMEX) and sought a refund, the software company expressed a desire to handle the issue directly. This has resulted in a frustrating and time-consuming ordeal, with lots of red tape involved, while all I truly want is a straightforward $100 refund for software that I couldn't use due to technical limitations on my older computer.

I needed to upgrade my Windows and decided to give this company a shot

I recently needed to upgrade my Windows and decided to give this company a shot. Downloading was a breeze, but I hit a snag during the process. Thankfully, their support team was on the ball. Jake, in particular, was a lifesaver. He walked me through the steps and got everything sorted out quickly. I was really impressed with how fast they responded and the clear instructions they provided. Plus, their prices are seriously competitive for genuine products. If you're looking for a reliable company that actually cares about its customers and offers great deals, I’d definitely recommend checking them out. They made the whole experience way less stressful than I expected.

They actually care

I recently had a chat with Finn from My Choice Software, and let me tell you, it was a breath of fresh air. He knew his stuff and walked me through everything in a way that just made sense. It felt like talking to a friend who actually knows what they're doing. Unlike some big companies where you can't get anyone on the phone, My Choice Software picks up and helps right away. It's like night and day compared to Microsoft's support. If you’re tired of chasing support teams that never answer, give these guys a shot. They actually care, and it shows.

What a bummer!

When I bought Microsoft Project from MyChoiceSoftware, I thought I was all set. Got the full software with a product key and everything. Then my computer crashed, and I had to switch to a new one. Tried reinstalling, but guess what? The product key said "invalid." Reached out to their support, and they told me the key is for one-time activation only. Nowhere on their site did it say that! I thought it was for one desktop, not just one install. Now they're saying I have to buy another license. What a bummer! If your computer breaks, you're stuck. One desktop use should mean just that, not a single activation.