InteriorIcons.com Reviews - 50

I got lost whn

I got lost whn i went two Google! Only 4-**** Bee-cause of the fright! Grate QUALITY!!!!!! Super stuff!

Ordering was easy, but I wasn't

Ordering was easy, but I wasn't happy with the shipping fee of $299. It feels unfair to charge such a high fee on big orders. If shipping fees are needed, they should depend on the weight or size of the item, not the total value. Now, it's been less than 24 hours and you’re offering free shipping. I hope you will refund the shipping fee on my order!

It's been 3 weeks and still no chairs.

It's been 3 weeks and still no chairs. The FedEx tracking number isn't showing up on FedEx's site, and there's no customer support or tracking available on your website. Is this company a scam? Are we being defrauded?

After going through numerous negative reviews

After going through numerous negative reviews, my opinion about this company is quite negative. I made a substantial furniture purchase totaling over $5,000, but the experience turned out to be a complete disappointment. Despite the long wait of 5 months, I only received one chair out of the entire order. The remaining items were either significantly delayed or marked as "delivered" but never reached me. What worsened the situation was the lack of customer service support. There's no available phone number to reach out to, and whenever I attempted to address any issues, I was met with silence from the company's end. It seems like the company might be facing severe legal challenges, possibly due to allegations of design theft, which could be leading them towards financial distress or even bankruptcy.

Ordered 6 chairs and a coffee table

Ordered 6 chairs and a coffee table at the end of January with a promise of 2-day shipping. Reality: only received 1 chair and the coffee table after almost a month. The chair arrived poorly packaged, with scratches, uneven wood, and visible glue. The company lacks a phone number and responds to emails selectively. Out of 6 chairs, only 1 delivered, and the missing chair seems untraceable. While the travertine table was decently priced and well-packaged, the overall experience suggests they prioritize appearance over quality. Regretful for believing positive reviews; the stress isn't worth the savings.

We ordered a table with an 11 week lead time.

We ordered a table with an 11 week lead time. It arrived about a week later than expected, which was ok. Then the local delivery company unpacks it, and it's damaged. Alright, mistakes happen. A new table top is sent, but now we're at 20 weeks and still no table. The local delivery company says they "don't have enough workers," which seems like Interior Icon is blaming them for the damage. Interior Icons isn't being much help, just directing me to the national shipping company that's struggling to find someone to deliver it. At this rate, it looks like it might take 21 weeks to get the table.

Bought a Jin coffee table, hoping for something nice.

Bought a Jin coffee table, hoping for something nice. This is really poor quality furniture. The top is hollow, it falls over easily, and the fake wood veneer makes it look as bad as it feels. It arrived in a nailed wooden crate straight from China, and getting it out took forever. I wish I could send it back, but the return shipping would cost me even more. So now I’m stuck with a piece of junk for a thousand bucks. I posted a review on the company’s website, but it never showed up.

I purchased a coffee table from

I purchased a coffee table from Interior Icons. Despite a significant delay in shipment, the table eventually arrived. While the packaging was meticulous, the quality control was lacking. The initial table had scuff marks and a laminate bubble. Opting for a replacement, the second table arrived in worse condition, featuring identical scuffs and a prominent diagonal crack on the side. Regrettably, my experience with this company discourages any future orders.

I reached out to customer service

I reached out to customer service twice for help with locating my order. I can’t find the email confirmation, and I can’t log into my account. Without my order number, I can't get any details from the online robots. Very disapointed.

Dealing with Interior Icons

Dealing with Interior Icons has been a real letdown. I coughed up extra for that white glove delivery for the Dante Marble Table in July, but come November, surprise surprise, they discontinued it without a word. Had to send three hefty crates packing, with one weighing a whopping 659 lbs! After some back-and-forth, they agreed to refund the shipping, but now I'm left to foot the bill for local white glove delivery. Fast forward a month, and the table finally rolls in – in pieces, thanks to a shoddy job by AGS. They're sending a replacement, but guess who's stuck with the pricey removal of a 600+ lbs crate? Yeah, yours truly. And don't get me started on customer service – it's all emails, no hotline to dial. Currently on a refund quest, but Interior Icons seems allergic to owning up to their boo-boos. Save yourself the headache, folks, and steer clear of these guys.

I've bought a lot from Interior

I've bought a lot from Interior Icons. Their stuff is good quality and not too expensive. But last year I got 2 sets of chairs (7 chairs altogether). I only got one set, after loads of delays. And they're the wrong color. Trying to send them back is a headache. My original order got split because I wanted to get at least some chairs sooner. But now, when I try to return them on the website, it says I don't get any refund because of a new order number. I used the old number like they said, but it looks like the order got canceled and I can't return anything. And now, the rest of my order won't come until June. I ordered back in September! I wish someone from customer service would actually call me. Emailing hasn't helped much. I wait a day for a reply, then there's another problem, and we start all over again.

SAVE YOURSELF THE HEADACHE

I ordered a coffee table (paid $828) on August 3rd and didn't not receive it until December 9th despite being told I would receive it mid October. The table was left at my door and not delivered inside my house the way the delivery was advertised. Then, the table arrived completely destroyed. When I reached out to the customer support team, they told me I could either order a new one (wait 4 more months) or refund me $150. 18% refund????? In what world is that even acceptable. Please save yourself a headache. They do not have a number to contact them and it is all via email. That already should be a red flag to you. STAY AWAY FROM THIS COMPANY!!!!

Interior icons is a scam

This company is a scam. I wish I throughly read reviews. It appears my experience is similar to many others. The company refused to process a refund without charging a 10% cancellation fee for an order I have not received for over 6 months. I ordered a bench in July 2024. It was expected to ship in 3-4 weeks. It was delayed first until October 2024, then again until Jan 2025, and now not expected until March 2025. When I tried to cancel my order they will not without charging the “processing fee”. Please beware there are many complaints filed against Interior Icons.

Big red flag, guys

Big red flag, guys! Don't even think about dealing with this company. The reviews on their site? Total fakes. They happily pocket your money and then play hide-and-seek with the product you paid for. Get ready for a barrage of bogus emails that lead nowhere, and when you finally scream for your money back, they hit you with a "no can do." Save yourself the headache and steer clear. Seriously, shoutout to USA consumer protection – they might need to step in on this one.

Still NO Furniture!

I ordered a coffee table and two side tables. The order receipt said it would be shipped within 2 weeks. It's now going on 8 weeks. Each time I e-mail them because they don't have a phone number, I get the same message that the items will be shipped to the warehouse in 3 weeks. I requested a refund and to cancel my order but they said they will charge me to cancel my order that has not even shipped yet. I am moving toward reporting my issue to BBB.

You got me the chair

You got me the chair, but where's the ottoman hiding? Your help crew is MIA on this, and the chair's just collecting dust without its partner. So frustrated that I ended up biting the bullet and ordered another one – that's a whopping $448 down the drain ($349 for the ottoman and $99 for shipping). This has gotta be the worst online shopping nightmare I've ever waltzed into. Not cool at all. Future orders? Nah, not happening.

The company's performance fell

The company's performance fell short when my light fixture arrived with missing parts, clearly indicating prior use. Subsequent installation by an electrician incurred extra costs due to the omission. Regrettably, the absence of responsive customer support compounded the disappointment. Despite their request for a photo of the missing parts, communication ceased, leaving a dissatisfying experience.

The absence of a phone number and

The absence of a phone number and a non-functional "Contact Us" page on the website leaves customers stranded. Despite my order being marked as "shipped," the lack of tracking information compounds the issue. The difficulty in reaching out amplifies the frustration, resulting in a subpar customer experience.

SCAM

They never sent me a table and charged me for the item. They have no phone or address. No direct contact. SCAM. Avoid this business!!!!!!!!!!

The worst

This brand will not share its address or phone number. It is a spam business. AVOID AVOID. They have absent business ethics.