Insta360.com Reviews - 91

I hit a snag

I tried to buy FlexiCare for my Insta360 camera, but hit a snag. Turns out, you can only get it within 15 days of activation - something they didn't make clear in their ads. I was told I could get a voucher if I couldn't link the camera to FlexiCare. Later, they changed their tune and said I wasn't eligible. I complained about the confusing info and false advertising. Insta360 admitted the mix-up but only offered a £20 coupon. Considering shipping is £13, that leaves just £7. It's disappointing because the terms were so unclear and I feel tricked. I wouldn't recommend this company because of their poor service and misleading ads.

I tried reaching out to

I tried reaching out to customer support via email, but got no reply at all. So, I decided to use the chat feature instead. After a pretty long wait of 20 minutes, I managed to get through to an agent, who advised me to send an email. But then, in the middle of our conversation, the agent just went silent. I waited for over an hour, hoping to hear back, but nothing came through. What’s even more confusing is that both the bot and the website suggest chatting with an agent if your order’s shipped but hasn’t arrived yet. It's frustrating when the advice doesn't match up. Feeling really stuck with nowhere to turn for help.

Avoid these products until they get their act together!

I recently bought Insta360 Studio and Insta360+, but hit a wall with issues. I reached out to support, and it’s been a frustrating loop ever since. They keep asking the same questions without solving anything. They said they’d escalate my issue to 'engineering,' but I ended up talking to someone else and got the same promise. It's like a broken record. Then, in the middle of the night, I get bombarded with messages asking for info I already sent. When I don’t reply immediately, they wonder why. The software is full of bugs and the support team is beyond useless. Avoid these products until they get their act together!

I wouldn't recommend Insta360

I ordered from Insta360 and it was a total nightmare. My order disappeared into thin air, and after waiting ages, I got a vague message saying it would be shipped soon. Then, out of nowhere, they said they needed more time to sort things out. Talk about mixed signals! It felt like they were just stringing me along with no real plan. The whole experience was super confusing and really frustrating. I honestly felt like they didn't care about me as a customer at all. Their support team is slow and disorganized, making it hard to trust them with your money. I wouldn't recommend Insta360 to anyone based on my experience.

I ordered from their website

I ordered from their website thinking it would be easy. But soon after, I realized it would take 10 days to arrive, and I was moving in 5 days. I quickly contacted their customer service to cancel. HIKARI replied, asking why I wanted to cancel just hours later. Despite my quick request, I got an email 12 hours later saying the item had already shipped. Then, another email from HIKARI, 5 hours later, apologized but said it was too late. When I asked for the return address, they ignored me for 3 days. Turns out, the return address is in Hong Kong. Seriously, avoid these folks. Shop somewhere else.

I had the worst experience

I had the worst experience with this company. Ordered the GO 3S camera and they sent me the GO 3W instead. Took them 10 days to deliver the wrong item. I immediately asked for a refund, and they tried to bribe me with $10 to keep the wrong camera. When I refused, they told me to send it back to Hong Kong within 7 days. I mentioned that consumer law gives me 14 days and that it’s their mistake, not mine. I had to open a case with PayPal before they finally offered a return label for Germany and the USA. Seriously, avoid buying directly from them. Stick to UK physical stores or trusted proxies.

Got the insta360 X5 with

Got the insta360 X5 with all the genuine accessories as a birthday surprise. Took it for a spin on my bike, hitting some easy off-road paths. Within 15 minutes, the selfie stick just gave up, sending my brand-new X5 tumbling to the ground and scratching both lenses. Reached out to customer support, and they quickly informed me that the selfie stick isn't designed for any action activities. So here I am, with an "action" camera that can't handle action. It's kinda disappointing, to be honest. Thought it would be more robust. If you’re planning to go off-road, maybe reconsider the accessories.

I was really excited

I was really excited about the new GO 3S, but Horizon Lock just refused to work. It's been a whole month trying to sort it out, and then another month just to get a refund. To make matters worse, the refund was less than what I initially paid—no explanation given. When I reached out to technical support, it felt like talking to a brick wall. And commercial support? Just as useless. Honestly, Insta360's advertising is pretty misleading, and their support teams are frustratingly unhelpful. I wouldn't recommend buying anything from them. Save your money and look elsewhere.

I was really excited

I was really excited about the Insta360 X4 because of its GPS Stats feature. Adding latitude and longitude coordinates to my videos was a game-changer for my travel vlogs. But out of nowhere, they just removed it a few months ago. No warning, no replacement feature, nothing. It’s frustrating because that was a big reason I chose this camera. Now it feels like I'm stuck with something that doesn’t fully deliver on what was promised. And trying to get help? Forget it, the support feels pretty much non-existent. It’s such a letdown from a brand I had high hopes for.

I ordered the X5 camera

I ordered the X5 camera online from Insta, thinking it'd be a quick 2-day delivery as promised. But it dragged on for over a week. Needed it sooner, so I ended up grabbing another from a store nearby. The hassle didn't end there, though. Returning the original was a nightmare! The process was confusing and full of unnecessary steps. I kept going in circles with some bot, asking me repeatedly if I was sure about the return. I just wanted a straightforward way to print a return label and send it back, but that wasn't an option. Not thrilled with the experience.

I thought I'd found a

I thought I'd found a solid repair service for my camera, but it turned out to be a nightmare. I sent them photos and filled out all the forms, thinking my repair was approved. After shipping my camera to them, they suddenly claimed it wasn't covered. Then, they tried to charge me $300 to fix a single lens! I declined, and they had the nerve to ask for $148 just to return my camera. None of these costs were mentioned upfront when I submitted my request with images. This whole experience felt like a scam. Be careful if you're considering using their services!

I've been trying to reach

I've been trying to reach out for a whole week about an item missing from my order. Sent emails, tried the online chat, but it's just AI or keeps saying to wait for an agent. Still no response after 7 days. It's frustrating dealing with a company that doesn't seem to care about its customers. I expected at least some acknowledgment, but nothing. Now I'm considering starting a PayPal dispute just to get their attention. It's disappointing and I'll be looking elsewhere for future purchases. Not worth the hassle if they can't even respond to a simple inquiry.

Thanks for looking into this for me!

Hey there, I noticed something odd with my recent order. Got a message saying it was shipped, but the USPS tracking still shows it's stuck in "Pre-Shipment" from May 4th. It’s been sitting like that for 10 days now. I'm curious if the package was actually handed to USPS or if there's just a glitch with updates. If it hasn’t been passed over yet, I’d love to know when that’s going to happen. Just need a heads-up on any potential hold-ups or shipping hiccups and a realistic idea of when it might show up. Thanks for looking into this for me!

I got the Insta 360

I got the Insta 360 Go 3 S because I was told it could be used without the app, only needing it for file transfers. But when I got it, the camera was stained and wouldn’t work unless the app was activated. I tried contacting customer service, but no response at all. I was thinking about getting the two-year warranty, but glad I didn't. Now, I just want to return this product. It's really annoying that they force you to use an app that doesn't even seem necessary. Please respond to my emails so I can get a refund and return this camera.

I wanted to return an

I wanted to return an item I bought, and it was within the 15-day return window. I thought it would be straightforward, but it took almost two weeks just to get the approval for the return. And then, they slapped me with a $12 fee for return shipping. When I finally sent it back, I was shocked to see they only refunded $25 out of the $75 I originally spent on the item. They didn't even bother to explain why I got so little back. It's frustrating and honestly, feels like a rip-off. Definitely not happy with how they handled this.

I was really looking forward

I was really looking forward to trying out this product, but my order is super delayed. The customer service team is the worst, they don't seem to care about their customers at all. Every time I call or email, they just lie or give me a slow, nonsense response. It's like they want us to beg for what we already paid for. I've reached out multiple times, and it feels like talking to a wall. I hope I can eventually get my order and update this review with something positive, but right now, it’s just a frustrating experience.

I bought this 3 suction

I bought this 3 suction car mount and was super excited to use it. But one of the suction cups failed while I was driving slowly. I called their customer service and sent all the pictures and videos they asked for. They promised me a response within 24 to 48 hours from their technical team, but it's been four weeks now, and still nothing. It's really frustrating because I spent $450 on this, and it feels like money down the drain. Their customer service is just terrible. I wouldn’t recommend this product to anyone.

Ordered from the official Insta360

Ordered from the official Insta360 site, package arrived super quick, like 48 hours. But, it doesn’t work with my computer, which was a huge letdown. Battery life is also a joke; it runs out just as fast as my old £50 GoPro. And this one cost me £349! Tried to return it, but they gave me some sketchy address in Hong Kong and said I have to pay for shipping. Doesn't even seem like a legit place. Now I’m stuck with an expensive paperweight and worried I won’t see my money again. Wouldn’t recommend it to anyone.

I had a terrible experience

I had a terrible experience with this website. They have zero communication. When I tried to ask a question or get a refund, they kept asking why (even though I already explained on their site). They push you to give a reason, saying they'll process the refund in 2 days if you don't respond. I replied quickly, within 20 minutes, but then they ignored me for another full day. It's just frustrating and unprofessional. Seriously, save yourself the headache and stay away from this site. It's not worth the hassle.

Not recommended at all.

I ordered a camera from this company, and they sent the wrong free gift. I reached out to customer support and waited three days for a response. They just stopped replying altogether. It felt like they were doing everything possible to avoid fixing the mistake. The camera itself is not impressive, definitely not worth the money. I regret not going with one of the top brands, which also have much better customer service. Overall, a really frustrating experience with this company. Not recommended at all.

Ordered a bunch of stuff

Ordered a bunch of stuff from Insta360 and they forgot to include a "free" item they promised. Spent weeks emailing back and forth with customer service, who took forever to respond. They finally said they'd refund my credit card for the missing item, but guess what? No refund ever showed up. Total waste of time and effort. Now I'm telling everyone I know to steer clear of this company. Their tech might be cool and their marketing slick, but their customer service is a joke. Avoid at all costs.

I picked up an x3

I picked up an x3 in December, excited to try it out. Unfortunately, the selfie stick that came with it broke after just two uses. I reached out to customer support right away, and they assured me a replacement was coming. A month goes by, nothing arrives, so I contact them again. They had no record of my first request! It’s like it vanished into thin air. Now, nobody seems willing to help me out. It's been super frustrating dealing with this. Honestly, I wouldn't recommend getting an Insta360.

It arrived broken

I ordered something from this company and it arrived broken. I reached out on February 24th, 2025, and they sent a ton of emails back and forth. It took forever to get someone to actually pick up the broken product. We're talking until April 7th, 2025! When they finally got it, they said it was too late to do anything, even though I had contacted them well before. Their customer service was terrible. Definitely wouldn't recommend ordering directly from them.

I recently had a frustrating

I recently had a frustrating experience with this company. Ordered an item, and when I wanted to return it, things went south. Despite the item coming from their Worcester warehouse, they insisted I ship it back to Hong Kong and cover the shipping costs myself. Felt like they were making it super hard on purpose to avoid accepting returns. Customer service was a mess, couldn't get any clear answers or help. All in all, a very disappointing experience.

Ordered a camera from Insta360

Ordered a camera from Insta360 a few weeks back, and it's been nothing but a headache. The camera got “lost” during shipping, and the company’s been zero help. No updates, no solutions, just a bunch of lame excuses. Trying to reach their “support” team is a joke, and when they do reply, it's like they don’t even care. Left hanging with no camera and no answers. If you're considering buying from these guys, think twice. Bad experience all around.

I bought some accessories for

I bought some accessories for my Insta360 X4, but turns out they were not compatible. I didn't realize there was a difference between models. When I tried to return them, which were worth $130, customer service said it was too costly to send back and offered me a measly $6 credit. I was really disappointed because they have a 15-day return policy. It felt unfair and frustrating. Not happy with how they handled it at all.

Save yourself from them

I recently picked up the Insta360 One X3, thinking it would blow my smartphone out of the water. But man, was I wrong! The video quality was so disappointing – even my ancient Nokia did better. I tried everything, 5.7K/30FPS, 100 Mbps bitrate, HDR on a perfect sunny day, but it still looked terrible. Honestly, I regret spending my money on this. Save yourself the frustration and steer clear of this one.

I had a really frustrating

I had a really frustrating experience with their customer support. I was trying to return a faulty item, and it took over 10 emails, videos, and images, but they still refused to accept the return. They even threatened me with postage charges to Hong Kong, which made returning the item pointless. Honestly, this whole ordeal was a nightmare. From now on, I'm definitely buying through a third party.

Wow, what a mess!

Wow, what a mess! Ordered something and it took forever, like 25 business days to get to the UK. And guess what? They cancelled my order just because I complained about the wait. Ridiculous, right? Honestly, if you're in the UK, stick with local stores like Argos or John Lewis. Even Currys. This experience has me seriously considering switching to DJI. Avoiding this company for sure!

I placed two orders in

I placed two orders in a single day and, as advised by their customer care, sent them the order numbers to avoid double shipping fees. After two days, they responded, saying both orders were already shipped and they couldn't refund the shipping fee. This is definitely my last purchase with this so-called company. Customer satisfaction seems to be an afterthought for them.