Insta360.com Reviews - 91

I bought the Insta One X3, and I must say, it's an excellent camera

I bought the Insta One X3, and I must say, it's an excellent camera. What truly sets Insta apart is its exceptional customer service. They have an extensive support network across various social platforms, including Reddit, Facebook, and Instagram. Whenever I encountered an issue, their response was swift, and they provided valuable guidance for resolution. The only minor drawback I've noticed is that 360-degree videos can sometimes appear slightly blurry. Unfortunately, I haven't found a definitive solution to this particular concern.

I want to express my gratitude

I want to express my gratitude to the after-sales support team at Insta360. Upon noticing an imperfection with my camera, I logged a ticket, and the team promptly responded. I shipped the camera for their review, and the entire process was seamless. The system they have in place is clear and user-friendly, providing updates at every stage of the repair. Additionally, the team was quick to respond to my queries regarding packaging. Great communication and service overall.

I'm delighted to be their customer and would rate them 10 stars if I could.

My experience with Insta360 support has been exceptional. When I encountered a broken display on my camera, their team swiftly and professionally resolved the issue. Throughout the repair process, they kept me well-informed with notifications. From shipping to return, everything was sorted within just 10 days. I'm delighted to be their customer and would rate them 10 stars if I could.

I've had a positive experience with Insta360

I've had a positive experience with Insta360. Their innovative products, though not flawless, have served me well. Moreover, their excellent after-sales support is both prompt and helpful. In fact, I'm so satisfied with Insta360 that I've even partnered with a local distributor. All in all, a great company and camera!

Been using the X5 with my North Face pack

Been using the X5 with my North Face pack, and everything stays secure, even on rough paths. Not quite sure what the small key is for, but it actually came in handy. The setup has been reliable up to now. Very simple to operate and stays steady no matter where I bring it.

I needed to reach out to your support team

I needed to reach out to your support team a few times and they helped me all the way untill my issue was taken care of. They really did more than I thought they would!

my interactions with their customer service left me wanting more

I've had a generally positive experience with the product, but my interactions with their customer service left me wanting more. I had a simple query about cleaning the invisible stick's salt residue after saltwater exposure. Unfortunately, it took weeks of back-and-forth messages to confirm that using Dawn Platinum Dish soap to remove all the salt residue was a safe method. This process could have been much smoother and quicker, and it seems their customer service could benefit from better training and management.

I purchased a great product

I purchased a great product, but I encountered some difficulty when seeking advice on the best way to clean the invisible stick salt residue with plain fresh water after exposure to saltwater. Despite weeks of back-and-forth messages, it took some time to confirm that the method I found on forums, using Dawn Platinum Dish soap to remove all salt residue, was indeed safe. It seems that the customer service could benefit from better training and communication from management in my humble opinion.

I submerged my camera

I submerged my camera, it got wet, not good. But warranty expired 2 months back. Sent message, they said if it's their fault, they'll replace for free, they did. No other companies do this. Good customer service. In profit-driven times, this is human touch.

Insta 360 X3 provides a reliable camera with

Insta 360 X3 provides a reliable camera with an easy-to-navigate app, delivering seamless 360-degree stitching for various activities like motorcycling, mountain biking, skiing, and casual holiday captures. However, caution is essential when using it underwater, as the camera is not inherently waterproof. My initial attempt in a shallow pool led to water damage, highlighting the importance of a separate waterproof case. The inconvenience arises when dealing with warranty claims, involving sending the camera to Hong Kong and facing a prolonged wait. Despite this setback, the camera performs well when used appropriately, enhancing outdoor experiences.

The camera is good, but the customer

The camera is good, but the customer service is terrible. It took ages to get any response to my emails, and when they did, it was unclear. I bought an accessory that broke, and I ended up losing it and the selfie stick (almost lost the camera too). After 4 weeks of dealing with very annoying customer service, they offered me “half price shipping” saving me around £3… A defect left me £60-70 out of pocket.

Love my camera

Love my camera, but the lens got scratched so easy and it’s really hard to get it replaced. Not sure if I’ll go with another product from them.

The products are great but the customer support is really bad.

The products are great but the customer support is really bad. I spent around €1.000,- on my first order from their website. After 8 days, my heavy duty clamp stopped working. I had to send 10 emails and reply to more than 20 questions before they sent me a new one. (It took 14 days to fix) (the clamp costs €45,00 just so you know) I would suggest buying the products but their support team definitely needs some training like at GoPro..

I got the insta360 X5 plus original accessories for my birthday.

I got the insta360 X5 plus original accessories for my birthday. Took it on my bike for some easy off-road paths and after just 15 minutes the selfie stick broke! My new x5 dropped hard, leaving scratches on both lenses. Customer service quickly said the selfie stick isn’t made for action use 🤦🏼‍♂️. So, it’s an action camera that doesn’t handle action very good.

Bad support.

Bad support. They take 2 days to answer, and the reply is usually unclear, needing more messages. It's been over a month since I began repair, but cameras are still not fixed.

Bought the X4. Within a week, kid

Bought the X4. Within a week, kid dropped it, lens broke, repair = $120+, sloooow process. They say they're super busy, shows product quality.

It all started when my Insta360 X3 camera was lost due to a broken selfie stick

My experience with Insta360 has been extremely frustrating. It all started when my Insta360 X3 camera was lost due to a broken selfie stick. I contacted their customer support in the hope of finding a reasonable solution. However, I was offered a mere 30% discount on a new camera. This was deeply disappointing, as it had taken me two months of careful saving to afford the X3. Things took a turn for the worse when I was informed that in order to purchase a new camera with the offered discount, I needed to have a PayPal account. As I didn't have a PayPal account and had no intention of creating one, this requirement was problematic. To make matters even more convoluted, they suggested a bank-to-bank wire transfer as an alternative. The unnecessarily complicated and cumbersome process left me with the impression that Insta360 was not particularly interested in retaining my business.

If there were a zero-star option

If there were a zero-star option, I would choose it. This company from China is nothing short of a scam. Despite paying $18 for shipping, I never received the package with the ordered product. My attempts to resolve the issue with their customer service have been futile. Each time I call the 800-692-0360 number, I speak to different individuals who seem clueless about my situation. Promised callbacks from a manager never happened, and even assurances of sending a replacement twice turned out to be empty promises. Dealing with these dishonest practices has been a nightmare, and I strongly caution against making any purchases from this company. They should be shut down to prevent others from falling victim to their deceptive practices.

VERY BAD SERVICE

VERY BAD SERVICE I had a terrible experience with this company. I’ve been waiting for more than a week, and my order of nearly £1000 still hasn't been shipped. After reading all the bad reviews, I can tell I’m not the only one who’s upset. Customer service saw how late the order was and just stopped responding. I really can’t understand how such a big company has such poor and untrustworthy support. I am sure these good reviews are fake or somehow paid for. Jin was not helpful at all, and I am now looking to cancel this order from this horrible website. VERY BAD SERVICE

Their customer care appears to be handled by individuals

I've had an incredibly frustrating experience with Insta360. Their customer care appears to be handled by individuals who have as much of an idea as I do. I've been constantly plagued by issues with downloading and exporting, and I followed their recommendations, even renewing my devices. I spent an absolute fortune and wasted many hours trying to get it to work, to no avail. It seems like I'm going to have to part ways with the product because I wouldn't want to resell it to anybody in good conscience. For me, it's back to GoPro, where I've had more reliable experiences.

I'm sorry to hear about your

I'm sorry to hear about your negative experience with the company. It's unfortunate that the products were overpriced, and the refund process became complicated with additional fees. Your feedback serves as a cautionary note for others considering purchasing from this company. It's essential to be vigilant and research prices thoroughly before making online purchases, especially from unfamiliar vendors.

The camera stopped working after 3 months

The camera stopped working after 3 months, and getting a replacement or refund feels like a huge hassle. Contacting the customer support team doesn't help much; they often ignore your messages and never get back to you. Poor service. Response times are really slow. It’s a long and irritating process to get anything resolved with them.

Terrible customer experience

Like many others can testify. Their team and support is terrible. Been waiting for a month for my refund. Still haven’t gotten my money back. Their team is unacceptably slow.

Surprised the brand's not rated higher!

I recently got my hands on the Insta360x4 camera, and let me tell you, it's a pretty slick piece of gear. The quality is top-notch, although, like with any camera, low light can be a bit tricky. Editing 360 videos is a fun little challenge, but capturing those full-circle shots feels kind of magical. After about a month, I noticed some sealant poking out at the back. Thought it was normal at first, but turns out it wasn't quite right. Hit up Insta360's customer service, and they were super helpful. Quick chat, got a return ticket, and they sorted everything fast. I was expecting a fix but got a brand new replacement instead! The camera rocks, just wish editing was a bit simpler. Surprised the brand's not rated higher!

Amazing support

You won't believe what happened with Insta360! Got their Insta360 Link as a gift, no receipt and it broke after a tiny fall. I reached out to support, kinda dreading the usual hassle. But wow, they were super kind and totally listened to my story. They walked me through everything and offered to fix it for almost nothing. When the package arrived, I thought it was a new one. It was sealed and looked absolutely perfect, like brand new! I'm honestly amazed. Most companies just hide behind their rules, but Insta360 really cares about their customers. Thinking of getting their Care Plan now. If you're on the fence about buying from them, just do it. Their support is amazing. Thanks, Insta360, you guys rock!

I used to have the

I used to have the X3, and it was decent, but since I got the X4, it's been a game-changer. I love going on motorbiking trips and canyoning adventures, so having durable gear is super important. The lens covers on the X4 are just what I needed. They've been through some pretty rough conditions with me and held up incredibly well. It's so reassuring to know my gear can handle whatever I throw at it. Honestly, the peace of mind it gives me is invaluable. I can't imagine going back to anything less durable now. If you're into adventure sports, this is definitely worth checking out.

I got this camera and

I got this camera and it's a blast! Sadly, my second one sank in the Costa Rican waves last week. But the editing software is top-notch, perfect for the transitions in our upcoming PBS program "Menghayati" airing this November! Absolutely loving it! Now, I'm on the hunt for a new one. Just a tip, I've heard some people had trouble with returns when dealing directly with the company. If you can, buy it from Amazon or Best Buy and get that protection plan! That is, unless you lose it in the ocean like me! Haha! Cheers, Erik.

Seriously impressive

I got this new camera and wow, the image quality is seriously impressive. It's my first one, so I'm still figuring things out. The learning curve is kinda tricky—there are these default modes that just start filming the action moments and then stop, which is a bit annoying. I missed some really nice shots because of that. Overall, I'm really happy with it, but wish it was a bit easier to use right out of the box. Still, the pictures it takes are worth the hassle. Feels like a good buy for anyone looking to get into photography.

I got this camera

I recently got this camera hoping for an easy way to capture underwater moments, but it’s been a bit of a struggle. The camera itself seems solid, but the apps? Not so much. They have two: one for mobile and one for desktop, but neither does everything you need. If you want the fancy Aquavision 2.0 feature to tweak colors, you’re stuck using the mobile app. But then you miss out on the bigger screen and local file access of the desktop app. And finding any help online is tough compared to what GoPro offers. I was hoping for a smoother experience, and this makes it a bit frustrating for a regular user like me.

It's more hassle than it's worth

I recently tried to snag that free selfie-stick offer for some feedback, but it was a total mess. They sent me a code, but it was like trying to solve a riddle. Endless restrictions. I asked them how to actually use it, hoping for a bit of guidance. Instead, they just hit me with a long list of what it didn’t cover. I mean, isn’t the point of a promo to make things easy and fun? Felt like they were more interested in making it complicated than actually delivering on their promise. Not cool, right? So, just a heads up—don't get too excited about that freebie. It's more hassle than it's worth.