Indochino.com Reviews - 6

I had a suit fitting at Indochino with Kwame, and the experience was exceptional

I had a suit fitting at Indochino with Kwame, and the experience was exceptional. Kwame's attention to detail and expertise were evident from the moment I walked in. He took precise measurements and provided insightful recommendations on fabric and fit. The fitting was seamless and comfortable, ensuring a perfect final product. I left confident that my suit would be of the highest quality, tailored to perfection. The overall experience was excellent, and I highly recommend Indochino for custom suits.

I’m really pleased with my custom suit fitting with Makila.

I’m really pleased with my custom suit fitting with Makila. The shop is located inside the fashion show mall, and there are many samples to touch, like fabrics, buttons, suit pants, and more. Makila was easy to work with and I would definetly recommend making an appointment at this location.

Sara (without h) and Isaiah were

Sara (without h) and Isaiah were both really helpful. Isaiah was very patien with my measurements, and Sara was helpful in finalizing the changes. Would recommend for sure!

I enjoyed my time at Indochino

I enjoyed my time at Indochino. The process was very detailed-oriented and still felt straightforward. I'm pleased with my choice and thankful for Victoria's assistance.

Had a good time overall.

Had a good time overall. Pleasant shop, tailored individual selection process with an employee. Plenty of choices for the suit and suit pieces. Many customizations. Simple tailoring. Skilled service. Highly reccomend!

BUYER BEWARE – Indochino is a total mess.

BUYER BEWARE – Indochino is a total mess. They clearly have no idea what they’re doing, and it shows in every part of their business. After spending over two hours on so-called “precise” measurements, I got what can only be called a complete joke of a suit. It was, without a doubt, the most poorly made suit I’ve ever seen—showing up wrinkled, with sleeves and lapels that were embarrassingly mismatched. The jacket was so tight, it could not have been made to my measurements. Their whole “custom” process is a fraud, and their lack of customer service proves that. Even if the custom suit had fit well, it would still be the worst-quality suit I’ve ever received. The fabric on both the jacket and shirt is so thin it’s nearly see-through. It’s hard to think anyone would find this acceptable. The dress shirt was even worse, flimsy, cheap, with messy, uneven stitching. It looked like it came straight from the clearance section of a discount store. "Sad" doesn’t even begin to capture the quality. Indochino might suit someone who doesn’t care about their appearance or has never owned a suit before, but for anyone with basic standards, this experience is nothing less than a disaster. The customer service from both Indochino and Nordstrom was completely useless. Neither took responsibility, leaving me to dispute the charge myself. Nordstrom even had the nerve to say that a “custom” suit couldn’t have fitting issues and insisted I never tried to return it. If you value your time, money, or appearance, steer clear of Indochino like the plague. They deserve every bit of this review. Nordstrom has also lost my business and should be ashamed to be linked with such poor quality and awful customer service.