Geckocustom.com Reviews - 315

I tried twice to get

I tried twice to get an ornament from this company, and both were complete disasters! The quality was just horrible. Seriously, they looked nothing like the advertised pictures. And don't even get me started on their customer service. I've reached out to them at least ten times asking for a refund, and not a single response. It's beyond frustrating. If only I could show pictures here, you'd see how bad they messed up. Honestly, save yourself the headache and avoid this company. It’s not worth the trouble.

I placed an order for

I placed an order for a shirt at the end of November, hoping it would make the perfect Christmas gift. It's Christmas Day now, and the shirt has been stuck in Whittier, CA since December 3rd. I've sent multiple emails to the company, but haven't received any replies. The courier company hasn’t responded either. This has been such a frustrating experience, and I feel like I've wasted my time, energy, and money. This is definitely the worst shopping experience I’ve had in a long time. Really disappointed.

I recently ordered a gift

I recently ordered a gift for my husband and realized I picked the wrong item. I quickly emailed the company twice, hoping to cancel the order so I could reorder the right one. Days passed and I got no response. I even tried adding them on WhatsApp to get some help, but it said the user isn't on it. It's been really frustrating not hearing back from them. Now, I'm stuck with a gift my husband won't use, and I still don't know how to fix it. The lack of customer service is really disappointing.

Ordered a Christmas gift on

Ordered a Christmas gift on December 9th, and it's now way past Christmas, and still nothing. The tracking info hasn't updated since December 20th. Feeling pretty upset and let down here. They promised delivery within 15 days, but it's been way longer. It feels like they just took my money, and I have no idea if I'll ever see the product. Honestly, if it was possible to give zero stars, I would. This whole experience has been super frustrating. Definitely won't be ordering from them again.

I ordered four custom glasses

I ordered four custom glasses with two different designs, each with a photo. When they arrived, the text was all mixed up, and two of the glasses had photos that weren't even properly attached. It's been three months since they promised to send me replacements, but still nothing. I’m really frustrated because these glasses weren’t cheap. I was looking forward to using them for a special occasion, but now I'm just stuck with these faulty items. The whole experience has been a letdown.

I ordered a hoodie for

I ordered a hoodie for my wife with a picture of our dog, Bandit. The first one turned out fantastic, so I decided to get another one. Unfortunately, the second hoodie was a mess—totally blurry and out of focus. When I reached out to customer service, they basically told me there was nothing they could do and I had to deal with it. Really disappointing, especially after the first one was so good. I won't be buying from them again. Just a heads up if you're considering ordering.

I ordered a Christmas gift

I ordered a Christmas gift for my son on December 5th. Everything seemed fine until I noticed the order status hadn't changed since December 11th. I tried reaching out to the company via email three times, but no response at all. Now it's December 23rd, Christmas is just around the corner, and still no sign of the gift. I'm really frustrated because now my son won't have his present on time. This has been such a disappointing experience, and I'm not sure what to do next.

Ordered something on 12/8, still

Ordered something on 12/8, still waiting. Tracking says it's stuck in a warehouse in NYC since 12/16. Turns out, the "warehouse" is just a PO box service. Been trying to get in touch with customer service for 10 days, but no luck. This feels super shady. Finally found a number on Trustpilot, but it goes straight to voicemail, no message option. Gonna have to call my bank and report this as fraud. Not happy at all with this whole situation. Feels like I've been scammed.

I placed an order for

I placed an order for a cruise back on January 24th, and honestly, I'm fed up. Tried so many times to get some info about it, but not a single response. The tracking info is a joke; it doesn't update at all. Feels like I've been scammed. This has been the worst service experience ever. I just wanted to go on a nice vacation, and now I’m stuck with nothing but frustration. No one seems to care or bother to help. If you're thinking about booking here, think again.

I bought something from this company

I bought something from this company and boy, what a nightmare! I placed my order on December 7th, and as of today, it’s still stuck in China. The shipping costs were through the roof, and it feels like I’ve been waiting forever. The tracking info hasn’t updated in ages, so I have no idea when or if it’ll ever arrive. It's super frustrating, and honestly, I’m pretty disappointed. Definitely won’t be buying from them again anytime soon.

My package got los

I ordered something, but my package got lost. It took nearly 2 months and 15 emails to finally get a refund. I thought, hey, maybe it was just bad timing because of the postal strike, so I tried ordering again. Big mistake. They took my money right away, but now it's been over a week and no word from them. I'm out $200 and feeling scammed. This isn't how you treat customers. So frustrating! Wouldn't recommend them to anyone.

I ordered something from this

I ordered something from this place, but never got it. Tried to get answers, but the owner kept giving me the runaround. The tracking info was in Chinese, I think, so I couldn't understand it at all. They claimed it was delivered to my porch, but my security cameras showed nothing. Felt like they were just stalling. Really frustrating experience. Wouldn't recommend buying from them.

I bought this product thinking

I bought this product thinking it would be great. When it didn’t work out, I tried to return it. The company promises to get back within two days after you request a return. Well, it's been over a week now, and I've reached out multiple times. No response, just silence. It's frustrating and disappointing. I expected better service. Feeling pretty let down by this whole experience.

I ordered a gift on

I ordered a gift on December 5th, hoping it would arrive by Christmas. Well, it finally showed up on January 4th, way too late. I sent several emails asking for help, but all I got was excuses and no real assistance. The whole experience was just frustrating and disappointing. I'll definitely be avoiding this company in the future.

Ordered a print and paid

Ordered a print and paid an extra 15 bucks for 2-day shipping, but it took 6 days to arrive. Felt like I threw that extra money down the drain. When it finally showed up, the print looked terrible, like it was done by someone who doesn't care. Just a big disappointment all around. Definitely not worth what I spent.