GearElevation.com Reviews - 35

Initially, the product I received was not what was shown online.

Initially, the product I received was not what was shown online. I reached out to customer service three times and was offered store credit or a refund minus shipping fees. By the end of the last call, they agreed to a full refund because of their misleading ad, but the refund email included a $4.10 'tip' charge. It’s also been six weeks since I raised this issue, and the website still misrepresents the item. Additionally, a month after my purchase, I found a $60 charge for a membership I didn’t knowingly sign up for, which renews automatically every three months. I called them right away, clearly upset after resolving the previous issue. They issued a refund but tried to persuade me to keep the membership for its 'benefits.' I don’t know how misleading customers into a membership is allowed, but it’s poor business conduct.

Scam

Be aware they will sign you up for a membership without your knowledge. I have been trying to get a refund for over 8 weeks and they continue to give me excuses . I returned the item I purchased that was from China with no English instructions and not what I expected in quality from an order. As soon as I requested a refund , I was charged a membership fee ? I did get a refund but they still have yet to give me a refund on my fake membership

I ordered a werewolf mask for $50

I ordered a werewolf mask for $50 (50% off) that looked amazing online, with a moving jaw and realistic features. However, I received a poor-quality rubber mask instead. The email communication was slow and lacked important details. Unfortunately, I never received the mask I had hoped for.

I bought two cat beds in January

I bought two cat beds in January, and they’re good for the price! But today I noticed that my credit card got charged again for something I didn’t buy. I called customer service and talked to a nice person named Kat. She told me that when I got the cat beds, I had signed up for a membership, which I didn’t know about! I didn’t want the membership, so they quickly canceled it and gave me a refund. I was happy with their help and quick service.

My time with this company has been very good.

My time with this company has been very good. I worked with customer service, and they resolved my issue greatly with a replacement that is very nice. The lamp I bought for my son is quite special and lovely. I'll be shopping here once more.

Ordered a trendy pair of sunglasses.

Ordered a trendy pair of sunglasses. They fit nicely and offer good UV protection. The fast delivery was a plus, just in time for my beach trip.

I got a nice pair of sunglasses.

I got a nice pair of sunglasses. They fit nicely and offer good UV protection. The quick shipping was a plus, just in time for my vacation.

I like that it can be changed to fit me well.

I like that it can be changed to fit me well. Very comfy for many hours sitting at my desk—helps me stay straight and not slouch.

This was one of those buys that feels just

This was one of those buys that feels just right as soon as it gets here, and I’m already thinking about ordering again soon.

Always a nice shopping experiance.

Always a nice shopping experiance. Consistently reliable. The items are well-crafted and arrived as promised. Great job.

Discovered a lovely watch that's

Discovered a lovely watch that's both useful and fashionable. The quality is great, and it arrived just on time.

I keep buying from Gear Elevation.

I keep buying from Gear Elevation. They always have cool items, and everything I’ve gotten so far has been good!

Simple to use and very efective.

Simple to use and very efective. My back is feeling a lot better after only a few times with this device!

I’ve used other phone holders, but this one is definetely the best.

I’ve used other phone holders, but this one is definetely the best. The auto-tracking keeps me right in the center, and it’s really simple to use!

Bought a new pair of headphones.

Bought a new pair of headphones. The sound is great, and they are really comfy. The customer service was very helpful with my warranty questions.

I’ve purchased a lot from Gear Elevation so far.

I’ve purchased a lot from Gear Elevation so far. They always offer the best gear, and delivery is always quick and easy!

Great for creators!

Great for creators! Recording is so easy now, and I no longer need someone to hold the camera for me. Totally worth it!

I can’t remember how many items I’ve bought from Gear Elevation.

I can’t remember how many items I’ve bought from Gear Elevation. Always great stuff and every order gets here quickly!

Really like using this after my workouts.

Really like using this after my workouts. It helps relax tight muscles and brings quick relief. Definitely recommend!

Makes me feel calm when I drive.

Makes me feel calm when I drive. No more strain on my belly, and it stays safe the entire trip! Thank you!

Very unhappy.

Very unhappy. Like many others, I made an order and it never showed up. I contacted them after 4 weeks, and they gave me a tracking link (which I already had). The tracker said 'in transit' for another week, and I had to reach out again asking for a refund. Customer service kept giving excuses about why they couldn’t refund me. After I finally mentioned going to my credit card company, they admitted it was lost and said they could either replace it or give a refund. Now, after three more emails (the last two clearly saying "I want a refund"), I’m still getting different options instead of my refund (store credit being the most recent). I will 100% never buy from them again and would tell others to find a different company. I hope I get my money back, but in the end, I bought the same product from Amazon and it came the next day.

I ordered 3 products that were sent out on Dec.10th.

I ordered 3 products that were sent out on Dec.10th. They arrived on January 11th. The heated seat doesn’t mention that the charging pack is not included. It’s missing a way to actually use it and came with no instructions. The other 2 items were way smaller than I thought they’d be. I also got an extra charge for a membership with the company. I think the items aren’t worth the money. The trouble of dealing with my card and everything else was just a huge waste of time and cash. Who would want to join such a messy compny?

Beware of this company!

I bought a pair of gloves for $14 as a Christmas gift for my family member in early December. At first, I got a wrong tracking number. After sending many emails, they eventually sent a real tracking number and my relative got the gloves. But now, a month later, I see a $79.99 membership fee on my account. I never agreed to this! Not sure if it's a monthly or yearly fee. Either way, stay away from this company! It's a trick to steal your card details and charge you for things you didn't sign up for.

I purchased a car window heater, which stopped

I purchased a car window heater, which stopped working after just a week. Then, I was charged $69 for a "membership" I accidentally signed up for—my fault. I’ve sent multiple emails asking for confirmation that this won’t happen again, as I will not be buying from this company anymore. But I haven't gotten any response at all. The lack of support is really disappointing, and I don’t trust this company at all. I really don't like this company and the poor customer service!

Avoid this store.

Avoid this store. They pull money from your account without permission and say you joined their rewards club. When you buy something first time, they put you in this club for free. Then, out of nowhere, I got charged $69.99 every month, and I never said yes to this. Nowhere in their email or checkout did it say this would hapen. I reached out to them many times, but they won't help me get my money back and just ignore me.

I ordered airtags and still haven't received

I ordered airtags and still haven't received them after more than a week. There's no tracking info or estimated delivery date, so I just feel like I wasted my time. This was a gift for my son, who has autism. Really not happy with how this turned out.

Buyer Beware

I should have listened to the bad reviews and ignored the better ones. I ordered four FULL SIZED posable skeletons. I read through the reviews. People seem pretty happy with them. They said they were full human size skeletons. However, I got four tiny, 16 in, fetus sized skeletons. I didn't bother opening the package. I paid $71.45 for this garbage. I called customer service. I was told that the company does not provide shipping labels. They said I can return it for a "full refund" minus shipping. I tried to explain to them that a full refund means everything that I paid for including shipping. Initially I did not pay for shipping. Shipping was free but now I'm being charged 10% of what I paid for shipping. We went back and forth. The guy kept telling me that I could return it for a full refund but I would have to pay for shipping. We went in circles with this. I also tried to explain to him that full-sized does not mean 16 in. So they didn't send me what I believed I was ordering. He then said on the website way at the bottom, in smaller letters, it says that the skeleton is 16.5 in. However, everywhere else on the website, including reviews, it states the skeletons are full human size. I informed him that the website was deceitful. I informed him that the website should actually say full fetus size skeletons. I also informed him that there's nowhere on the website that says you have to pay for the shipping when you make a return. He finally ended up giving me a refund minus the amount for shipping. He said I don't have to ship the item back. When I argued that I was still missing $10, that the amount he's refunding me is less than what I paid for, he said that what he took off wasn't the shipping. It was the non-existent shipping protection and taxes. Strange how when I was ready to return it I just needed to pay shipping. Strange how now that he's doing me a "favor" he has to take off the "shipping protection" and taxes. He had the audacity to offer me $71.45 worth of store credit if I returned the items. I told him I was never ordering from the store again so I didn't want credit. Then he had the audacity to offer me 25% store credit to keep the items. When I declined he offered me 50% store credit. In the end I ended up taking the $61.16. I will never order from this company again. A couple of key takeaways. 1. Make sure you search the website thoroughly for their fine terms and conditions. It wasn't until after I really dug into the website that I was able to find the cost of return shipping thing. 2. This business does not know what the word full means. Full refund in any reputable business would mean that you get back everything you paid. With this company, it means you get a partial refund. I don't know how many times the representative said full size and full refund. Full sized does not mean what you think it does either. If you're expecting something to be the size it is and normal life you will probably be disappointed. Good luck. Buyer beware.

I got a mug.

I got a mug. In just 2 days the handle came off, which shows bad quality. I shared a photo and told them what happend. They replied, “After careful review, our team has confirmed that while the handle did detach, the product’s overall functionality remains unaffected.” Then they told me to try sticking it back on and said I could get part of my money back. It’s pretty clear they don’t really care about customers or making good stuff.

Product didn't work and support was deceptive and non-existant

Don't buy anything from these guys. They don't support their product and it simply doesn't work. I tried their cryptic instructions in about 3-point font on a 1-inch by 1-inch folded piece of paper. Nothing worked. I called their support line and stayed on hold for 30 minutes. No response. Then I sent an email with the same email that I had ordered and they denied the order ever happened.

No shipmment

I prepaid and ordered a hand held laser weeks ago. I tried to contact their website as to tracking my order. All I got was a runaround and no real answers. Its been weeks now and no delivery either. I ordered two large items from Ebay and both seperate packages arrived in less than a week. In my opinion they are not a legitimate website and I can say goodbye to my money