Ryson Real Estate & Vacation Rentals Reviews - 5

The Ryson team, including Liz, Christine, Tausha

The Ryson team, including Liz, Christine, Tausha, Bryan, and many more, really do a wonderful job. We've been working with Ryson Vacation Rentals for more than 2 years and couldn’t be more pleased. They are professional, fast to respond, kind, affordable, and always offer great service and support. Renting with them is always smooth and easy!

STILL WAITING FOR A RESPONSE

My family rented TWO beach houses 2 weeks ago. This was my second time using one of their places. This time I stayed in NEPTUNES SANCTURY. The house was DIRTY and ROACH-INFESTED. When we arrived at the house, the trash bins were FULL. Customer service said someone would come to take out the trash but NEVER did. There was hair in the Master bathroom and bed. There were ROACHES all over the 2nd floor, the kitchen, including INSIDE the refrigerator! I have photos and video and many text messages to show all this. Our private chef spent most of his time killing roaches while trying to make a clean meal! RYSON and VTrips have yet to contact me about a solution. I keep getting crappy answers with NO SOLUTION. After spending almost 4K for 2 houses for 3 days, you’d think someone would care. Never do business with them!

I own several rental units, including a condo in Galveston

I own several rental units, including a condo in Galveston managed by Ryson Real Estate Management. They are the worst I have ever worked with, being the most irresponsible and careless regarding my property. I have reached out to them many times about the damages, yet they refuse to accept any responsibility for them. They charge their customers high fees but do nothing to address any issues—“they even keep the tenant's security deposit.” They decide whatever they want without caring or informing property owners about anything. When you call for an explanation, they either don’t have one or don't return your call! So, I advise anyone thinking of working with Ryson Homes, don’t trust this company—you will regret it just like many of us. Don’t let them misuse your investments.

Terrible experience - Caution!

Terrible experience - Caution! From my time with Ryson Rental. We got told just over 5 hours before check-in that we couldn't get in due to the cleaners not being able to finish and that we might be able to get in the next day, but with no promises. We were already on our way to Galveston TX with 8 family members who had taken time off for a family reunion and with 3 more joining us later. Ryson Rentals refused to refund our prepaid amount of over $3,900.00. WATCH OUT FOR THEIR RENTAL AGREEMENT!!!! The biggest mistake I made was thinking Ryson would do the right thing and give us a refund. They chose not to, so I lost over $3,900.00 with no way to get it back due to their lack of a cleaning crew. So unbelievably sad ..........

The beds were meant to be a king and 4 twins.

The beds were meant to be a king and 4 twins. When we arrived, we found a full bed, 2 twins, and 2 rollaway cots instead. The air conditioning wasn't working right either. After calling many times over 5 hours, they sent someone to check it out. He said the system's duct work was not good enough for the house, so it wouldn't cool properly. There was nothing he could do. It was over 100 degrees outside, and the best we got inside was 78. The curtains were coming off the wall and the floor had many soft spots.