MSC Cruises Reviews - 5

We left the MSC Virtuosa this morning

We left the MSC Virtuosa this morning after a week exploring Lerwick, Shetland Isles, and three spots in the Fjords of Norway. It was quite enjoyable. There were a few things that could be improved (like using tenders to reach Lerwick), but the ship departed from Southampton, so most travelers spoke English and were polite. The service in dining areas and by cabin staff was very nice. The food was nice, at times better than nice. A lovely ship, very striking, clean, and well-kept. Good entertainment in the theater and live music in other areas (sometimes a bit loud for us). Great value, and the fjords, with the nice weather we had, were wonderful. We will book MSC again and again!

Customer service needs improvement.

Customer service needs improvement. I requested several callbacks and still haven’t received one. At this rate, I might get a response after a long time. It’s probably time to look into other options for my next cruise.

Personal items went missing from my room!

Personal items went missing from my room! My wallet with cash and cards vanished from the room. Afterward, my room and luggage were searched, making me feel like I was at fault. They never shared any results about it. Meals lacked variety, with limited choices for those with allergies, and they didn't seem bothered. Avoid cassablanca - not a good stop. Night parties went on too late, not ideal for younger or older guests. It felt like a free-for-all with underage drinking, which didn’t seem managed. Not a pleasant atmosphere. Dissembarkation was total chaos. Suitcases were placed randomly, and everyone had to hunt down their own. Just disorganized

The experience was disappointing!

The experience was disappointing! I wouldn’t choose this company for another cruise. The staff was rude, unhelpful, and didn’t seem happy in their roles. The waiter at the restaurant was unpleasant and not polite towards customers. The food was awful. Customer service could have been better. The excursions weren’t offered in English. The dance class lacked space for movement. On disembarkation day, we had to wait a long time and rush just to have a coffee before leaving the cabin.

The cruise line is truly awful.

The cruise line is truly awful. Six of us are currently on the Mac Meraviglia (still here). It’s been so disappointing. Everything is handled poorly, nothing seems to function right, and management shows no interest. They’ve really messed up our vacation. I requested assistance eight times but never received a reply. Avoid Msc Daniel O'Brien 973-214-7870 at all costs. If anyone needs more information, don’t hesitate to reach out to me.