Freedom Voice Reviews - 16

My day began with a hiccup when I

My day began with a hiccup when I couldn't log into my Freedom Voice account. After reaching out to their support hotline, I had the pleasure of speaking with Laurence. He was polite and patient, grasped my issue, and guided me through the necessary steps to fix it. Laurence asked all the correct questions and provided answers that led to a good solution. Thank you, Laurence, you deserve a 10 from me and are a real asset to Freedom Voice. Wishing ongoing success to all the representatives and management.

I've had the pleasure of interacting with Andre in Customer Service

Over the past few years, I've had the pleasure of interacting with Andre in Customer Service, addressing various questions related to our account. His knowledge, professionalism, and ability to swiftly resolve issues have been consistently impressive. I wholeheartedly recommend this company; it's a refreshing experience to connect with live individuals who provide immediate assistance. Thank you, Freedom Voice, for your exceptional expertise and support.

I've been rolling with Freedom

I've been rolling with Freedom Voice for ages now, and not a single gripe from me. They're the budget-friendly, get-the-job-done kinda folks. Recently switched up my address and phone since I'm retiring from the old office that brought them in. The customer service? Top-notch. Knowledgeable, patient, and friendly – exactly what you want. No complaints here, just kudos!

I greatly appreciate their flexibility and understanding

I'm in the process of launching a new business and needed to postpone activating my phone number due to an unfinished website. The representative I spoke with was incredibly accommodating, allowing me to cancel the number and billing until I'm ready to restart the service in a few months. I greatly appreciate their flexibility and understanding. Thank you.

I've been usin' the service

I've been usin' the service for over 7 years now. The features like fax, extensions, call reportin' 'n more are like no other service. Competitors only got a fraction of the features. The customer service reps always responded to my requests quick whenever I needed 'em. Only downside is the phone app. Still, I'd highly recommend Freedomvoice's service.

I inadvertently let our phone

I inadvertently let our phone coverage expire because of a credit card expiration issue. When I called to reinstate our service, Brenda provided exceptional assistance. She was not only helpful but also very pleasant throughout the process. I appreciate the excellent customer service that led to a quick resolution with just one phone call.

Ferdinand was GREAT!

Ferdinand was GREAT! He was patient and knew his stuff. He showed really good Customer Service skills. I had used Freedom Voice 3 years ago and NEVER had a problem with the service or Customer Service. $9.95 for an 800#? It's an easy decision!

John was exceptionally helpful in resolving my Freedom Voice account issue

John was exceptionally helpful in resolving my Freedom Voice account issue. He quickly identified the problem and made the necessary changes, demonstrating excellent problem-solving skills and maintaining a courteous and polite demeanor.

Great job

Realyn, the customer service representative, provided me with top-notch service. The onboarding process was clear, concise, and presented in a way that I could easily understand. Realyn's guidance was exceptional. Great job!

The service has lived up to its promise

The service has lived up to its promise, and every interaction with Freedom Voice's employees has been characterized by professionalism, courtesy, and efficiency. I wish all the websites I dealt with were as exceptional.

Gotta give props to this company

Gotta give props to this company – their service is top-notch! Quick, helpful, and the agent? Total rockstar – respectful and all. I'm seriously digging it, and you bet I'm sticking around as a customer forever.

I had a grat experience porting my toll

I had a grat experience porting my toll free number and the service I have received so far from Freedom Voice! Thank you John for your help as well!

Every time I've had a problem, the

Every time I've had a problem, the Freedom Voice team has been very professional, knowledgeable, friendly, and most importantly, helpful.

I've had three separate accounts

I've had three separate accounts with them, and everything was smooth until it was time to cancel. Canceling proved to be a significant challenge, with the company refusing to process cancellations promptly. Despite numerous calls between October 2021 and November 2023, they continued charging me and refused to issue a credit for the original cancellation request made in December 2021. Each time I call, they promise a manager will call back to address the billing issues, but no callback ever occurs. At this point, I'm considering involving the police and filing a report. Currently, I'm on hold, refusing to let go until I can speak with a manager authorized to issue the credit. The situation is highly frustrating, and legal action is becoming a viable option.

After utilizing their service for a solid 4

After utilizing their service for a solid 4 years, our experience has proven beneficial to our operation. The customer service consistently stands out, with Fernando recently providing excellent assistance in implementing crucial changes. We are content with the service and anticipate a continued partnership with Freedom Voice for years to come.

Dude, you won't believe this

Dude, you won't believe this - ran into the absolute worst customer service ever! Dealt with a rep named Jaymil. Took my credit card info, then out of the blue, no service, and Jaymil wouldn't spill the beans on why. Asked for a transfer to a supervisor or someone with answers, but no dice. Total nightmare!