FranceAndSon.com Reviews - 17

Ordered a bench from France and Son

Ordered a bench from France and Son, only to be informed it was sold out and promised a refund. However, 8 months later, numerous calls and emails have yielded no reimbursement. The customer service consistently echoes empty assurances without delivering results. This company is unreliable and definitely not worth recommending.

I recently purchased a Hooker office

I recently purchased a Hooker office chair, anticipating a good balance of quality and price. The product lived up to expectations, and despite a prolonged delivery due to post CoVid supply chain challenges, the company's proactive communication kept me informed. Their exceptional responsiveness continued when I faced a warranty issue a year later, swiftly providing replacement casters. Bel, Meghan, and Cassidy demonstrated excellent customer service throughout

I really like my Platner

I really like my Platner Stainless Steel Dining Table! It's really nice! The modern design looks great in my room, and the quality is very good. Thanks a lot for offering such a beautiful piece at a reasonable price. And their customer service? Great. They made everything easy and helped me change the delivery date smoothly. Overall, I'm very happy. You've won me over completely. Thanks for making my dining area look great!

Swift and efficient shipping

I am highly satisfied with my purchase—swift and efficient shipping! The delivery service is commendably fast, and the products are of excellent quality. I recently bought some nice furniture for a friend, and the attention to detail was outstanding. I will undoubtedly be making more purchases from them in the future!

I bought a beautiful rug for my living room

I bought a beautiful rug for my living room, and I'm very pleased with my decision! The store's atmosphere is welcoming, and the team was very helpful in guiding me through my choice. The rug's quality is excellent, especially considering the cost. I suggest this shop to anyone wanting to enhance their home decor!

I was impressed by the quality of the furniture

I was impressed by the quality of the furniture I bought from Franceandson. From ordering to delivery, their team was attentive and helpful. Any questions I had were addressed promptly, making the shopping experience easy.

The online chat was very useful.

The online chat was very useful. All my questions got clear answers. The agent was smart and friendly, giving detailed info about product sizes, how to care for the material, and shipping options. Great service all around.

I purchased a beautiful mirror that brings

I purchased a beautiful mirror that brings a touch of style to my hallway. The quality is excellent, and the price was quite fair. The staff were helpful and well-informed. I’ll surely return here!

Discovered a lovely console table

Discovered a lovely console table that suits my hallway just right. The quality is good, and the service was fantastic. The team was nice and made the shopping experience fun. Highly recomended!

I bought a sleek bar cart that stands

I bought a sleek bar cart that stands out in my living room. Putting it together was simple, and it looks great. The team was very supportive all along. Definitely recommend!

Got a beautiful floor lamp that has brought

Got a beautiful floor lamp that has brought a fresh feel to my living room. The quality is very good, and the service was really nice. Defintely recommend!

I liked their customer service.

I liked their customer service. They fixed my issue quickly. I got part replacement in a few days. Good company.

I discovered a beautiful side table

I discovered a beautiful side table that goes just right next to my couch. The quality is very good, and the cost was fair. The team was nice and gave really good help. I will for sure return!

I secured a decent deal with this

I secured a decent deal with this company, but I must express my dissatisfaction with their customer service. Despite completing the online purchase for $1,700 worth of items, the incessant emails claiming the items were still in my cart persisted for days and weeks after payment. The real frustration kicked in when the purchased items, taking 2-3 months to arrive, unexpectedly showed up on my porch without any prior tracking information. To top it off, they misspelled my last name on the FedEx label, and there was no follow-up regarding the delivery. While the deal was good, their service deserves only 3 stars.

Well, I'm very disappointed.

Well, I'm very disappointed. They canceled my order without first talking with me and without providing a reason. When I wrote them and asked why Customer service wrote back and said oh the price was an error and we don't have to honor it. That is false. In this country the law says that if you publish a price you have to honor it. What they're saying is that you should never trust anything that we say or do on our website. Buyer beware this is a company that you really should stay away from it is unethical and they don't stand behind their product or any of their practices. Go elsewhere.

Incomplete and slow refund on cancelled transaction

Made an order, but cancelled within 48 hours due to hidden charges. Refund took much longer than they advised and the amount refunded was not the full total. They claimed that the credit card company charges them for this, but I run a business that accepts credit card payments and I know this is not true. Attitude from customer service was reluctant and unconcerned with a positive experience.

Hidden fees, poor communication

My overall experience was unsatisfactory due to hidden fees, poor communication, several order mistakes, and a lack of follow-up. The entire process was marred by these issues, making it a truly disappointing experience.