KathyKuoHome.com Reviews - 23

Looking forward to getting my

Looking forward to getting my order. I had to talk to customer service a few times about the expensive chairs to make sure they were the right color and size and available for shipping, and Angela V. helped every time, either on the phone or by email. It's my first time ordering from KathyKuoHome, so I was worried, but Angela's customer service made me feel confident about my purchase.

My family and I are so happy with Kathy

My family and I are so happy with Kathy Kuo's design services. Jeri and Elizabeth helped us a lot. Jeri understood what I wanted for each room and made it even better than I imagined. She planned the layout well and gave lots of options for paint, wallpaper, furniture, and more. The delivery team did a good job too. Everything looks great and we're very happy! Thank you Jeri and team!

I was eyeing a coffee table

I was eyeing a coffee table available through various stores, and when I noticed it on sale at Kathy Kuo, I decided to make the purchase. Despite the typical wait time for coffee tables, Kathy Kuo not only had it at a great price but also managed to deliver it to me in just 3-4 days! The service was exceptional, and I'm thrilled with how it turned out.

I've tried Kathy Kuo twice.

I've tried Kathy Kuo twice. Both times were good. The furniture is good and delivery is fast. We got white glove delivery for an outdoor table, which was helpful. They were careful when they put it together and put it where we wanted. I'm happy with the furniture and delivery. I'll buy more from Kathy Kuo in the future!

I purchased three lovely designer chairs for my two houses.

I purchased three lovely designer chairs for my two houses. They truly enhance my living areas. The costs were quite fair and the quality of the furniture was high grade. I’d suggest Kathy Quo Home to anyone seeking better furnishings to improve their homes.

My green glassed ceramic side table was even

My green glassed ceramic side table was even more beautiful in person. Love that they sent me a photo of the actual item before it was shipped for my approval. Well packaged item and would most definitely consider ordering from them again.

I'm really impressed

I'm really impressed with Samantha, my rep. She's been super helpful with my orders and sorted out any issues quickly. All the furniture and lighting arrived in great shape. I'll definitely stick with Kathy Kuo for my future orders.

The delivery took a bit longer than I hoped

The delivery took a bit longer than I hoped, but the chairs turned out just like the picture, and the quality met my hopes from Kathy Kuo. I was very pleased. The delivery service was impressively considerate and courteous.

The ordering process was easy

The ordering process was easy, and communication with the shipping company went smoothly. Delivery was fast, and the item arrived in great condition—just like it was shown in the pictures. I enjoy working with Kathy Kuo...

The chair arrived right on time and fits perfectly

The chair arrived right on time and fits perfectly in our master bedroom closet. The ordering process was simple and I got clear updates about the delivery. I will most certainly order from Kathy Kuo again!

The company's service is really good.

The company's service is really good. My stuff came fast, looked just like the picture, and I'm pleased with what I got. They packed it up nicely. When I had a question, they got back to me right away.

The chair I bought was exactly what

The chair I bought was exactly what I saw online. It came on time and without any damage. It's a lovely mid-century modern, black leather chair that fits well and goes with my home's style.

I got a damaged item, but they were really

I got a damaged item, but they were really helpful and apologetic. They quickly fixed the problem and sent me a new part. Thank you very much!

It's great that I can find stunning items on Kathy

It's great that I can find stunning items on Kathy Kuo’s site and get them within days of buying!! Quick satisfaction!!!

The overall experience, from product

The overall experience, from product selection to checkout, was positive. However, the constant robo-dialing from the delivery team became a major drawback. As a designer, dealing with prolonged holds and no actual progress in scheduling the delivery was a significant inconvenience, leading to unnecessary delays in the process.

My package arrived pretty quickly.

My package arrived pretty quickly. Sadly, one of the items was badly cracked. I sent over some pictures of the damage. They apologized and assured me that a replacement would be sent. I’m grateful for the way they handled the situation.

Having opened the box

Having opened the box, the final sale seemed reasonable at first. However, there was no compensation for the damage. It was hard to get the cash refunded. Just remember, you're only as good as the customer.

This table is really pretty.

This table is really pretty. I like looking at it. The base is cool, that's why I bought it. The top looks old which is cool. I'm happy I bought it, even though it took forever to ship. Worth it!!

The in-stock part of my order came fast

The in-stock part of my order came fast, and the white glove delivery was great. The back-ordered item updates could be better.

I was excited about my purchase of these exquisite lamps

I was excited about my purchase of these exquisite lamps. However, the color displayed on the website, which only featured three identical images, did not accurately reflect the true color. Considering the considerable cost of the lamps, this was disappointing. In reality, the lamps had a much greener hue than the website portrayed, making them unsuitable for my decor. I would not have made this purchase had the color been accurately represented. It's disheartening when an investment like this doesn't align with your expectations.

Very disappointed in the finish

Very disappointed in the finish of the Yareli 4-drawer dresser. It's evident that whoever did the work lacked experience. The distressing is excessive, and the dark markings make it look almost black. This contrasts with the dresser pictured online, where the distressing is not as dark. Consequently, it lacks the soft, classic country French look and instead has a 'DIY your old dresser' appearance. I have personally finished furniture and achieved better results.

Ordered a sizable package, but

Ordered a sizable package, but initial delivery took 1-2 months with a battered box and missing crucial items. Addressing the problem was time-consuming, requiring persuasion for them to send the absent items. Now, after 3-4 months, the order remains incomplete, with fluctuating delivery dates. Anxious about the upcoming items being intact and without missing parts.

I made a purchase in early January,

I made a purchase in early January, and to my dismay, I've encountered three delays in the shipping process. Each email notifying me of the delay includes a promised ship date, but these assurances have proven to be false. In light of this deceptive experience, I strongly advise steering clear of this company.