I reluctantly share this negative review as my experience has been frustrating
I reluctantly share this negative review as my experience has been frustrating. Two months after placing an order, promises to send the items remain unfulfilled. Despite engaging in 31 email exchanges, a simple solution has eluded us. The brand, once favored, has undergone a disappointing decline in customer service. This stark contrast to the positive experiences I had with them a few years ago is disheartening, leaving me thoroughly dissatisfied.
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