Dashlane.com Reviews - 9

Had an inquiry for Dashlane as I

Had an inquiry for Dashlane as I transitioned from monthly to annual subs. Got a quick response, and they promptly resolved my issue. Being a Dashlane user for several years, I'm content with their service. Transitioning from monthly to annual was smooth. Consider giving them a try; they're reliable!

I think Dashlane is great overall

I think Dashlane is great overall, but the price change every year is annoying. I'm giving it 5 stars because I trust the company and understand the price hike was probably needed, but if the cost goes up again next year, I might have to reconsider and start thinking about my budget.

The customer expresses satisfaction

The customer expresses satisfaction with the service, stating they continued using it after the first year and don't want to miss it. They particularly appreciate the support, describing it as very fast and kind.

The software portal is a real asset

The software portal is a real asset and saves a lot of time by avoiding password resets. I encountered my first problem in more than a year while adding a user, but the support team solved it fast.

Good support, understood my problem

Good support, understood my problem, found a fix and had me up and running quickly. They were able to help me solve the issue without wasting time. Very happy with the service!

The company's support is really

The company's support is really good. When I had an issue, it was fast and simple to talk to a real person, not a robot. Everything got sorted out in just a couple of emails.

We just started using Dashlane Business for our

We just started using Dashlane Business for our SME, and it's as good as the reviews I saw. The web app & interface are easy to use, helping us use stronger passwords. Extensions work on most browsers, and there are phone apps too. The best part is no more storing passwords in risky ways. Sharing logins has prevented confusion and helped manage things when someone's away. Plus, we can give each team member their own Family & Friends plan - everyone likes that. Dashlane support has been great too, they fixed an issue we had quickly. It's early days, but I think the team will keep liking Dashlane.

The customer acknowledges the

The customer acknowledges the apologetic nature of customer support regarding their renewal concerns but highlights a significant issue. They express dissatisfaction with the discrepancy between the email notification stating a debit on Nov. 2nd and the actual debit occurring on Oct. 31st. This resulted in an overdraft fee of $37.00. Despite the delayed response from support, the customer awards 2 stars for the added extra month to their subscription, but emphasizes the need for improvement.

Their supporter S, wasn't very usefull when it

Their supporter S, wasn't very usefull when it came to processing a refund for me. Not even a small partial refund.