Bellabarnett.com Reviews - 236

I thought I'd found a

I thought I'd found a great deal, but turns out I was wrong. Ordered something weeks ago, and still nothing. Tried reaching out to them, and they just sent me a tracking number, but without any shipping company details. How am I supposed to track that? It's super frustrating. I’m now in the process of reporting them to my credit card company. It's a total hassle, and honestly, it feels like they're just messing around. I would advise being really cautious if you're thinking about buying from them. It’s been such a letdown and I’m just hoping to get my money back. Be careful, folks!

I bought some clothes that

I bought some clothes that didn't fit, and I've been trying to get in touch with the company to return them. It's been days, and I've emailed all their contacts but still nothing. I've even checked my spam folder, hoping for a reply, but no luck. Now, I'm stuck because their return policy is only 7 days, and I've passed that window. It's so frustrating because I really needed to send these back. I thought they’d at least have some customer service, but it feels like I'm talking to a wall. Just a heads-up for anyone thinking about buying from them—getting help might be tricky.

Expected way better from Bella Barnett

I ordered a dress from Bella Barnett on March 22nd, super excited 'cause it was back in stock after weeks. Snatched it up right away. But then, silence. For 15 days, I heard nothing. Finally, I reached out to ask what’s up, and they tell me the dress is out of stock. Like, how? I ordered it the second it was available. Makes no sense and felt super misleading. Worse part? Zero communication. No updates, no heads-up, nada. Only found out when I emailed them first. Was really pumped for this dress and now just feel completely let down. Expected way better from Bella Barnett.

I can't believe this happened.

I can't believe this happened. I feel like I've been scammed out of 1100€. I tried to get answers from customer service, but all I got were these generic, useless responses. No one seems to take responsibility or provide a clear solution. It's frustrating and feels like they're avoiding the issue. I just want my money back, but it’s like talking to a wall. This experience has been nothing short of a nightmare. How can a company operate like this and get away with it? I'm beyond disappointed and angry. If you care about your money, think twice before trusting this company.

Ordered a dress that was

Ordered a dress that was supposed to fit perfectly according to their size chart. When it arrived, it didn’t fit at all. Tried to return it, but had to email customer service twice. They said shipping back to the UK was too expensive and pushed for an exchange instead. Asked how much it’d cost to ship it back and they finally told me it was just $9. Before that, they bombarded me with discount codes to convince me to exchange. Felt like they were trying too hard and their website didn’t mention anything about these return issues. Communication was a mess. Not impressed.

We ordered a dress for

We ordered a dress for a special event like over two weeks ago, and just got informed that the dress was sent back to Bella Barnett because they didn't even put the street name on the package. Their website is a nightmare to navigate, seriously. No real person to talk to for help. Every time I try to check the order status, it makes me log in all over again. We've been messaging them on Facebook and Instagram, plus sent emails, but still no response. Our event is coming up fast and this whole situation is just super frustrating. Wouldn't recommend this hassle to anyone.

Definitely not shopping there again!

I thought I'd try out this company, but boy, was I in for a ride. I decided to return some items, and that's where the fun began. First, they grilled me with questions about why I wanted to send the stuff back. Then, their email replies were as slow as molasses. It felt like I was waiting forever. As if that wasn’t enough, they expected me to cough up £19 just to ship the items back to the USA. And to top it off, they planned to deduct the original shipping cost of $9.90 from my refund. Honestly, dealing with them was such a hassle. Definitely not shopping there again!

I've been dealing with this

I've been dealing with this company for three months now, and it's been a nightmare. Made four complaints about their awful service and losing a big chunk of money, and still no proper response. Every reply I get feels like a lazy copy-paste job, nothing professional at all. It's like they don't even care. I’m just trying to get the rest of my order or my money back, but no luck so far. If they don't sort this out soon, my next step is getting a lawyer involved. This whole experience has been beyond frustrating. Avoid this company unless you want a huge headache.

No more, thanks

I ordered something on July 18, and it's been a bit of a hassle since then. Didn't get a tracking number, and I’ve been waiting for a reply to my email for three days now. It’s frustrating, you know? It feels like I'm talking to a wall. I noticed in their responses to other reviews, they suggest chatting on WhatsApp with a senior manager named Annie. But here's the kicker—they don’t give out the phone number. How am I supposed to reach out without it? It’s like they want to help but don't give you the tools to make it happen. Can anyone share that number? Thanks!

Be careful

I recently snagged two dresses, but returning one turned into a nightmare. They slapped a $16 fee on me just to process the return, and then, somehow, they refunded the wrong dress—a cheaper one, $60 less than the one I actually sent back. To top it off, I had to cover the shipping label cost myself. In the end, I was out $100 just for trying to return a dress that didn't work for me. If you’re thinking about returning something, beware! You might end up losing more money than you bargained for, just like I did. Be careful out there with these return policies!

Frustrating experience

I ordered some clothes, thinking they'd arrive in time for a big event. But they showed up three weeks late, messing up my plans. When I reached out to customer service, they were polite but not really helpful. They suggested returning the items, but it turns out I'd have to pay a lot to ship them back to the U.S., which just isn't worth it. The whole process seems like a hassle, and I'm worried I won't even get a refund or replacement. It's been a frustrating experience, and I feel stuck with items I can't use. Not sure I’ll be shopping with them again.

So, I ordered this dress

So, I ordered this dress from Bella Barnett because I absolutely love their style, but it’s been 10 days and still no shipping update. I’ve reached out to their customer service twice. They were nice and apologized, but I’m still in the dark about whether my dress is even on its way. The worst part? I needed it for my civil wedding, and I'm about to leave the country. It's super frustrating. I thought I’d be a regular buyer because their designs are just my type. But this whole situation has been such a letdown. I really wish they’d been more reliable.

I ordered this really cute

I ordered this really cute green dress, super excited 'cause it was in stock. Paid for it, then you sent me the other dress I ordered but no green dress. No explanation, nothing. I emailed you and you said it'd be back in stock in a month. So I waited. A month passes, no update. I emailed again, you said 5-7 more days. So I waited again. Still, no green dress and no update. Emailed again and now you tell me it won't restock. You lied to me four times and never kept me in the loop. Really disappointed with this whole experience. This isn’t fair at all.

I ordered something back on

I ordered something back on May 8th, got my confirmation number and then... nothing. No updates, no news, radio silence. I even shot them an email asking what's up, but it’s like talking to a wall. Their promise of responding within 12 hours? Yeah, right. Last time I shopped with them, everything was smooth sailing, so I thought it’d be the same. Guess I was wrong. It's a bummer because I actually liked their stuff before. Now, I'm not so sure about ordering from them again. Feels like a letdown when you expect good service and end up getting ghosted.

Terrible and frustrating experience

I recently had a terrible experience with this sketchy Chinese website. Ordered a product, but they sent me something completely different. Tried reaching out for a return, but they just kept giving me the runaround for over a week. Their customer service is a nightmare, and the quality of what they sent me was just awful. I'm seriously considering disputing the charge with my bank. Honestly, it feels like the positive reviews on Trustpilot are fake. Stay away if you value your time and money. This whole situation has been beyond frustrating.

I ordered a small shirt

I ordered a small shirt but received a large instead, which was really disappointing. I reached out to the company via email, expecting them to fix their mistake and give me a full refund. But guess what? They only offered 70% back. I mean, it was their error, so why should I bear the cost? It’s frustrating when you trust a company to do right by their customers and they don’t follow through. I just wanted what I paid for, and now I’m stuck dealing with this mess. Not sure if I'll ever order from them again if this is how they handle things.

I’m just beyond frustrated right

I’m just beyond frustrated right now. For the last two weeks, I've been desperately trying to get some help. I mean, how hard can it be to respond to an email or a message on Instagram? I ordered this dress for a wedding, and I’ve been waiting for what feels like forever—19 days to be exact. And guess what? They claim it’s been delivered, but I haven't seen it anywhere! I’m just asking for a refund at this point, and still, nothing from them. It’s like I’m talking to a wall. This whole experience has left me really upset and disappointed.

Bought a dress from BellaBarnett

Bought a dress from BellaBarnett for €122, and it was a nightmare. The quality was terrible, and when I tried to return it, the trouble started. Sent multiple emails to get instructions, but they just kept pushing me to keep it or pick something else. They mentioned they're based in the U.S., which made things even more complicated. If you insist on returning, they charge you €12 just for the return label. Honestly, it was such a hassle and not worth the effort or money. Avoid BellaBarnett if you can, it's just not worth it.

What a mess

I was pretty excited about this cape dress I ordered, thinking it’d be perfect for the event I had coming up. But when the package arrived, I pulled out what looked more like a top than a dress. It barely reached my waist, and the cape? Totally see-through and separate, which was not what I expected at all. It was a bit of a letdown, especially for the $121 price tag. I mean, it did arrive sooner than I thought it would, so that’s a plus, I guess. But honestly, I’m not sure if I’d trust this site again with my next purchase.

I recently had the worst

I recently had the worst shopping experience with this company. The quality of the items was super cheap, not at all what I expected. Tried to return them, and it was a nightmare. They make you jump through so many hoops just to get a return label. And get this—they charge you £45 for the return postage! I couldn't believe it. Felt like they were scamming me. Seriously, I'm never buying from them again. Save yourself the hassle and avoid them at all costs. Wish I had read more reviews before buying.

Had the worst experience ever

Had the worst experience with this company. Ordered something two weeks ago and then realized I never got any shipping info. So I emailed customer service, and they tell me the item is out of stock. Instead of a refund, they say I can pick another item for under $85.67. Seriously? Why should I pick something else when it's their fault the item is unavailable? Total hassle and waste of time. I'll be disputing the charge with my credit card company. This place is a complete mess. Avoid at all costs!

Disaster

I ordered a dress from this place and it was a disaster. The moment I opened the package, I was hit with this overwhelming chemical smell. It was so bad, I couldn't even stand to have it in my room. Now, I'm stuck in this nightmare of trying to get my money back. Customer service is just awful, they keep bouncing me around with no real help. It's been such a headache and honestly, I regret ever buying from them. No way I'm ordering anything else from here, lesson learned the hard way.

I bought two items of

I bought two items of clothing, but they were too small. When I asked for a refund, they offered me either 30% compensation or full credit for another purchase. I asked for the full credit, but then the customer rep changed the deal to 40% compensation and said I had to pay for shipping. Seriously? They don't stick to their own offers and just keep dodging any real refund. This whole experience was frustrating and unprofessional. I really wouldn't recommend buying from them.

I can't believe what happened

I can't believe what happened with Bella Barnett. I paid over $300 for two items and got nothing in return, not even any shipping info. They said I'd get the details in 12 hours, but it never came. I tried reaching out through their contact email, but no response at all. It's like they're completely ignoring me. Feels like such a scam, honestly. If you're thinking of buying from them, just don't. It's not worth the risk.

I ordered something online, but

I ordered something online, but it never showed up at my door. Instead, it got delivered somewhere else and got lost. I reached out to customer service and they asked me to send some documents to get a refund. I did that, but after sending at least 12 emails, I haven't heard anything back from them. It's been super frustrating and disappointing.

Very bad service!

Koop hier niks!! Als je je pakketje krijgt zit er een briefje in dat je maar 7 dagen kan ruilen!!!! Als je 1 dag te laat bent omdat je pakje bij je ouders aankomt, vertikken het om het terug te nemen. Zelfs omruilen voor een andere jurk omdat jij te klein is doen ze niet!!!! Wat een zeer slechte service!!!