Avenue.com Reviews - 33

I bought some clothes for my granddaughter who is in college.

I bought some clothes for my granddaughter who is in college. We really liked all of them! Since she is plus sized, she used to only wear black because people said it makes her look thinner. I'm always trying to get her to wear more colors. Now, she is starting to enjoy colors and is wearing outfits that she wouldn't have chosen a few months ago.

The Avenue is always on time

The Avenue is always on time with my orders. No waiting for 2 months to find out the item isn't coming. Clothes come packed well, so they're safe. But, besides shipping, Avenue offers a lot. When it says "butter soft" for denim, it's really soft. You don't need to wash it many times to wear. Prices are good, especially during sales.

I really enjoy discovering new styles

I really enjoy discovering new styles on Avenue's website and in their catalogs. I used to shop at their store in town, but it shut down a while back. I thought I wouldn't be able to find them again. Their clothes are cool, not too pricey, and they always make me look good when I wear them.

The Avenu has been my go to for plus size

The Avenu has been my go to for plus size clothing for the past 12 years! I love their cloths so much! I wish they had more quantity of items and didn't discontinue items so quickly. But I've always been very pleased with everything I ever ordered from them!

All the outfits I got arrived quickly

All the outfits I got arrived quickly and at a nice sale price. Fit perfectly. They are made well and look good. I can only shop there during their big sales with no shipping costs. It's worth holding out for. Everything's going good. Thank you! :)

The clothing I received arrived quickly

The clothing I received arrived quickly and at a good sale price. They fit as expected. They are nicely made and fashionable. I prefer to shop there when they have their big sales with free delivery. It’s worth waiting for. All good so far. TQ :)

All the items I got arrived quickly and

All the items I got arrived quickly and at a fantastic discount. They fit just right. They are nicely made and fashionable. I can only shop there when they have their big sales with free shipping. It's worth the wait. So far so good. Thx :)

The shirt I got was nice.

The shirt I got was nice. It looks good, I like the feel & material. The length is perfect; it’s like a tunic. I got lots of compliments on it! Delivery was quick and buying is always simple.

The company offers good

The company offers good prices and quality stuff. Their website is simple to use, and they keep in touch well. I enjoy getting emails about their deals and offers for free or $1 shipping.

I’ve been buying from Avenue for a while.

I’ve been buying from Avenue for a while. I’ve consistently been happy with my purchases. If I needed to return, it was an easy process. A lot of the shirts in my closet come from here.

ordered a dress and it fit perfect.

I ordered a dress and it fit perfect. It was just what I needed for my event and got lots of compliments. It's been a while since I wore a strapless dress. I felt very nice and pretty.

The company offers good prices

The company offers good prices, items are of nice quality. The website is easy to use and they communicate well! I enjoy getting emails about deals and incentives for shipping.

I got a dress on sale.

I got a dress on sale. I really liked it. It was a nice dark yellow color. The weather is still warm, so the dress was perfect for the occasion. I'm pleased with my buy.

Evertyhing, prces are good.

Evertyhing, prces are good. I hope you bring back the Tan Butter Denim Jeans, besides that, you're doin a great job.

Most of the items I ordered fit well.

Most of the items I ordered fit well. The quality was good and my package came fast. I got good value for my cash.

Fast shipping and good products

Fast shipping and good products, but I believe you need fresh designers; the styles are not very appealing now.

Every time I order from Avenue

Every time I order from Avenue, I get good stuff at a good price. The sales are good. The sizes are always the same and they fit just right. The ads show what you get. I am plus size and I can always count on a good fit and a good look. Their clothes aren't just bigger, but made to fit my curves. Everything arrives on time. I like the way they do business.

I enjoy the clothing and styles.

I enjoy the clothing and styles. They make me feel beautiful and stylish. I always get so many compliments. I refer lots of my friends to Avenue as well. I also love shopping the final sales. Awesome deals too.

Simple to order and fast delivery

Simple to order and fast delivery. The shipping cost isn’t too high compared to others! That’s why I don’t buy from those places anymore.

Two items I got are not the right size

Two items I got are not the right size from what I ordered online. The sizes I received were Small and Medium. I ordered sizes 16 & 18. Sadly, I can’t return them since they’re marked as final sale. I don’t mind not returning items if they’re the correct size. Other items are fine.

The only store I used to go to

The only store I used to go to was Avenue. Now there are no stores and there are no promotions and coupons. It's very hard to return things without a store around. I just bought a blouse. It's too big. But I'm too busy to go to the post office and return it.

I've been a loyal Avenue customer

I've been a loyal Avenue customer for years, but my recent experience was disappointing. After placing an order for two pairs of jeans, I discovered they were on sale just two days later. Despite the order not being fulfilled or shipped, customer service refused to match the new price. Their solution was for me to return the items and reorder at the discounted rate. This seemed impractical and showcased a lack of flexibility in customer service. As a long-time patron, I expected better and am now considering alternatives like Lane Bryant and Woman Within. The incident sheds light on potential reasons for the closure of Avenue stores. :-/

This company offers some of the poorest customer

This company offers some of the poorest customer service imaginable. Reaching someone through their phone is nearly impossible, with wait times of 35 to 60 minutes, and the automated message keeps directing you to a non-existent live chat on their website. Emails sent to their customer service address often bounce back due to a full mailbox, and if they do go through, don't count on a response as they rarely reply. Orders can sit in fulfillment for 6 to 7 days, and trying to cancel an order is a challenge. Even after an hour on hold, they refuse cancellations. They might promise expedited shipping to get you off the line, only to later inform you via email that it will be sent by standard mail. I will not be dealing with this company again due to their terrible customer service.

My online interaction with this company

My online interaction with this company left me dissatisfied. I used a $29 store credit to purchase two pairs of shoes, paying an additional $45. Upon returning an ill-fitting pair, I discovered they issued store credit instead of a cash refund. Unethical, right? Despite my $35 refund request (less than my out-of-pocket expense), they insisted on store credit. This feels manipulative, forcing me to shop with them again. The limited coverage of store credit on subsequent purchases adds frustration. I simply want my hard-earned cash back, not store credit. The clothing selection is unappealing, and I deserve the freedom to decide where my money goes.

Extremely bad experience!

Extremely bad experience! Placed an order and received a misleading "Welcome Back" email offering free shipping on the next order. Attempted to use the provided promo code, faced issues. Customer service advised logging out, placing the order as a guest – an absurd solution. Eventually got free shipping but then encountered payment issues with the same card used yesterday. The hassle of navigating the site and dealing with these problems is too much. Won't be a returning customer; the convenience is not worth the trouble.

Placed an order after receiving a

Placed an order after receiving a promising "Welcome Back" email with free shipping. Attempted to use the provided promo code, faced issues. Live chat suggested logging out, reordering as a guest - inconvenient and counterintuitive. Eventually got the free shipping but encountered payment problems with a previously functional card. Too much hassle navigating the site. The items aren't essential, won't return to this store.

I purchased boots, but the sizing

I purchased boots, but the sizing was consistently off. Despite returning and reordering multiple times, the issue persists. Now, I've acquired three pairs, returned one, ordered another, and have an extra waiting for a return label. Despite sharing six pictures, the promised free label is yet to arrive. Disappointment lingers in this frustrating experience.

The product quality disappoints,

The product quality disappoints, featuring inexpensive and shiny materials. Despite a second attempt, both items still reflect subpar craftsmanship. My experience leaves me dissatisfied and disheartened with the overall product quality.

The refund policy is laughable.

The refund policy is laughable. Customer service is non-existent and indifferent; they dismiss you like they're doing a favor. I won't buy from this company again, and I'll warn everyone I know to steer clear. Awful company.

The quality of your clothes

The quality of your clothes is very cheap. I was really disappointed with how poorly made my items were and how cheap they felt. I will not be ordering anything else ever again.