annke.com Reviews - 8

Experiencing a shitty journey

Experiencing a shitty journey with this company as I continue to grapple with unresolved issues. The live chat consistently kicks me off, adding to the exasperation. Every attempt to communicate through email has been met with rejection, amplifying my dissatisfaction. Frankly, the whole experience has left me regretting my decision to purchase their cameras. If anyone has information on contacting the ombudsman or a relevant authority, kindly share it here.

I recently encountered a problem

I recently encountered a problem with my DT1M camera and reached out to Annke customer service for assistance. I must say that my experience was nothing short of exceptional. The customer support team went above and beyond to address my issue promptly, efficiently, and with the utmost professionalism. I was pleased to receive my replacement camera within a few days, and the overall satisfaction I gained from this experience is beyond measure. I can confidently rate Annke's customer support at 100%, acknowledging their dedication and proficiency. I am immensely grateful for their assistance and would highly recommend their services to my friends and family. Thank you so much for the outstanding support!

I like this company.

I like this company. As a beginner to CCTV, I purchased their DVR with a hard drive and 2 cameras, which my electrician installed. The mobile and desktop apps were straightforward to download and eventually user-friendly (setting them up always takes time). However, I encountered a problem with the timestamp showing the wrong time despite setting the correct timezone. I contacted tech support and they resolved the problem after a few days of back-and-forth. The image quality is so great (even on night vision) that I find myself watching the front of the house more than I should :)

I am new to this company and had a bit of difficulty

I am new to this company and had a bit of difficulty with the system. I contacted ANNKE by email to explain the issue. It took a few emails to get everything sorted out. I received responses the same day about half the time, and the other half was by the next day. That could be because I sometimes miss the emails (I’m not always good at checking my inbox) or it took me a little longer to try the advice given. I’m now happy and able to use the system properly.

I've been using Annke's camera

I've been using Annke's camera system for quite a few years now, and I must say, their commitment to providing assistance and support has been consistent throughout. Whenever I've needed help, they've been there for me, which is why I recently decided to make another purchase from Annke. Their dedication to customer service is what keeps me coming back for more.

I'm completely happy with the

I'm completely happy with the help I got from Annke. I had some problems with my DVR, so I emailed their support team. They replied quickly and knew a lot about the system. The info they sent me was clear, easy to understand, and it fixed the issue.

We got great help from two Annke contacts.

We got great help from two Annke contacts. Lexi helped me with fixing the old system, and Libby advised on a better replacement. We're excited for the new system and hope it lasts like the old one. Thanks to everyone.

Excellent customer service, they

Excellent customer service, they always have a solution for every issue. Their response time is very fast, amazing!