AmericanVanLines.com Reviews - 70

So, I had this move

So, I had this move scheduled with American Van Lines for a couple of days from now. Everything was set, right? But then, out of nowhere, they call me at 6pm, telling me the pick-up is now tomorrow morning at 8am. Seriously? I had arranged for someone to disassemble my treadmill and help take down my TVs, but that was all planned for the original date. Now, with this last-minute change, I can’t get anything done in time. They even said if I can’t make it work, I’ll lose my spot and deposit. And forget about customer service—they don’t even call back. What a mess. Don't waste your money on them.

Nightmare

Using American Van Lines for our interstate move was a nightmare. From the start, their customer service was terrible and they constantly ignored our calls. They kept changing the pricing, and by the end, many of our items were either broken or lost. We left a negative review, only to be bombarded by their agents who tried to bribe us into changing it with money. It’s clear they pay off people to get those glowing reviews you see. I’m convinced they even fake some positive posts to drown out the bad ones. Mark my words, steer clear of this company if you value your belongings and sanity.

Moving from Georgia to Michigan

Moving from Georgia to Michigan was a complete disaster. The cost shot up by over 12% unexpectedly when they showed up a day late with new paperwork. None of the crew spoke English, which made communication impossible. They spent hours just sitting in the truck, not doing any loading. I called the office dozens of times and got no help. They finally started loading that night and didn't finish until 11:00 pm. Whenever I try to call American Van Lines for answers, they just put me on hold and then hang up. It was the worst moving experience ever and I wouldn’t recommend them to anyone.

I had a terrible experience

I had a terrible experience with this company. After I posted my initial negative review, they contacted me multiple times, asking me to remove it. They even increased the payout for my damaged items from $242 to $900 if I agreed to take down my review. I refused and kept my review up because potential customers need to know what they're getting into. This company seems more interested in silencing negative feedback than actually providing good service. I wish I had seen a review like mine before doing business with them. Save yourself the trouble and avoid this company at all costs.

I've never been more disappointed

I've never been more disappointed with a company. After leaving a 1-star review, they had the audacity to call my parents and try to bribe us for a better rating. They actually offered compensation for a higher review. It's so clear they care more about their image than genuinely improving their service. This is completely unethical and just plain shady. Companies should earn good reviews through quality service, not by trying to buy them. Save yourself the trouble and find a company that values honesty and truly cares about its customers. Look elsewhere for someone trustworthy.

Moving day was a disaster

Moving day was a disaster. I had a quote for $2700 to move a half-full storage unit, so I paid a $1456.25 deposit. When the movers arrived, they tried to hike the price by $3000, saying I had more stuff than I claimed. I refused and told them to stick to the original quote. They insisted they couldn't do the job without the extra money, so I sent them away. Now, the original company is refusing to refund my deposit. It's clear they're scamming people and not delivering any service. Don’t ever book with American Van Lines; they’re nothing but cheats. This fight isn’t over.

You won't believe what happened

You won't believe what happened with this moving company. We thought we were getting a good deal, but they kept hiking up the charges. Imagine this: they counted our small 6"x6" box the same way as an 8'x8' one. Seriously? Our final bill shot up by over $4000! The drivers were awesome, super friendly, and made the whole process smooth. But then, the back office person called us at the last minute and totally freaked my wife out. She was shaking from the stress of it all. It was a rollercoaster of an experience, and not in the fun way. Wouldn't wish this on anyone!

We’re extremely disappointed

Moving with American Van Lines was a nightmare. They delayed our delivery without any heads up, leaving us in a tight spot since we were moving cross-country. We didn't get a single call explaining why our delivery date got pushed back. We had to reach out on the supposed delivery day, only to find out they weren’t coming. By then, we had already rearranged our plans to be there for the delivery. It was a massive hassle. They promised top-notch service, but what we got was far from that. We’re extremely disappointed.

I have never had such

I have never had such a horrible moving experience in my life. This company really lives up to all the bad reviews out there. The service was terrible from start to finish. They showed up late, damaged my furniture, and didn't seem to care at all. I wish I had read the reviews before booking, it would have saved me so much stress. Lesson learned for next time, but for now, I’m stuck dealing with the mess they left behind. Don't make the same mistake I did. Stay far away from this company.

Wouldn't suggest using them for your move

Man, I had a rough time moving with this company. We shelled out a ton of cash, and it was just a mess. When our furniture finally showed up, some pieces were damaged and missing hardware. To make things worse, a few items were lost, and the driver had no idea where they were. Tried reaching out to customer service, but they were totally unhelpful and didn't even bother to respond. Wouldn't suggest using them for your move, it’s just not worth the headache and extra costs.