Reviews Summary

Macy's has a 3.0 - star rating from 4 reviews, indicating a low level of customer satisfaction!

5 stars
2 reviews
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Rating (1.0)

About company

Macy's is a leading American retail brand offering a wide range of clothing, accessories, jewelry, beauty, shoes, and home products. With approximately 640 locations across 43 states, Puerto Rico, Guam, and the District of Columbia, it also serves international customers through Macys.com. Known for quality fashion at affordable prices, Macy's inspires style exploration with exclusive brands and dynamic mobile and social platforms. The brand is celebrated for iconic events like Macy's Thanksgiving Day Parade® and 4th of July Fireworks®. Flagship stores, such as Herald Square in New York City, are renowned destinations for shopping and tourism.

Key Details:

  • Location: The company is headquartered in  New York, United States.
  • Founders: Macy's was founded by Rowland Hussey Macy.
  • Foundation Date: The company was established in the year 1858.

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Customer reviews

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(5.0)
I found a great discount at Macy’s Lone Tree in the I found a great discount at Macy’s Lone Tree in the

I found a great discount at Macy’s Lone Tree in the Christmas sale section. The store helper, Lynne, was very kind and ready to assist. She went out of her way to speak with the Manager and managed to find even more items. She double-checked everything and even found bags to carry my purchases. Lynne was polite, professional, and really made sure I was happy with my shopping. I would rate her 11 stars.

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(5.0)
I visited Macy's memorial city and met an employee named Eman. I visited Macy's memorial city and met an employee named Eman.

I visited Macy's memorial city and met an employee named Eman. She was super helpful and kind. I truly value her assistance.

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(1.0)
I think the company should look into improving I think the company should look into improving

I think the company should look into improving its policies and training. I got two pairs of shoes as a gift for Christmas, but no gift receipt was included either with the shoes or in the package. When I tried to return them, Macys refused to process it without proof of purchase. After getting the order number from the person who gave them to me, they ended up crediting the card of the buyer. Honestly, it’s making me reconsider asking for gifts from Macys again, as their customer service experiences have been so bad.

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(1.0)
Awful service. Awful service.

They've cancelled two orders saying they are out of stock. After the first cancellation, I reached out to customer service. He promised me that my second order wouldn't be cancelled since it was already confirmed for shipping. He lied. It got cancelled anyway. They are useless.

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