Reviews Summary

CarShop.com has a 2.7 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

CarShop is dedicated to creating a transparent, customer-first experience in car buying, selling, and service. Their "CarShop WOW" philosophy emphasizes impressing customers and building trust through straightforward practices. With transparent pricing and non-commissioned Sales Consultants, CarShop eliminates haggling and high-pressure tactics. Whether purchasing a vehicle or visiting for service, customers can expect a smooth, reliable experience focused on their needs. CarShop’s commitment to honesty and customer satisfaction sets it apart in the automotive industry.

Key Details:

  • Location: The company is headquartered in Chester Springs, Pennsylvania, United States.
  • Founders: CarShop.com was founded by Jonathan Dunkley.
  • Foundation Date: The company was established in the year 1996.

Customer reviews

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(1.0)
AVOID THIS PLACE AT ALL COSTS.

AVOID THIS PLACE AT ALL COSTS. It’s baffling how this place sells cars at all. Unreliable, unhelpful, and they gave me a car with major safety issues that I was driving for months!! After a lengthy and difficult complaints process with the finance team, things are finally sorted. I had an outside engineer check the car, and he quickly said it was unsafe due to the brakes being in shocking condition! It’s worrying that the car had multiple checks at Carshop & the dealership, yet no one noticed the issue with the brakes. I’m just relieved I didn’t have an accident.

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(5.0)
The staff were nice and assisted well.

The staff were nice and assisted well. I received a quick call when my car was ready to be picked up. The vehicle was clean when I collected it. The communication about the car's condition was clear. Overall, a decent experience, although a bit costly.

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(2.0)
The after sale service was terrible.

The after sale service was terrible. Bought the car from Doncaster, but they are shutting down. I had to travel to Nottingham to get help, but no one seemed to care. The staff and manager were not interested at all. Stay away from this company.

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