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Imperial Movers has a 2.0 - star rating from 1 review, indicating a low level of customer satisfaction!

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  • C

    Camilla

    4 reviews

    United States

    The main issue with Imperial Freight

    The main issue with Imperial Freight (IF) is that they are dishonest from the first time you talk to them, and I trusted them. I was moving my things from NM to FL. IF representatives assured me they were a moving company and gave me a "binding quote" after a long phone call and inventory. Later, I found out they aren’t a moving company at all, but a broker, which is a big difference. The quotes they provide aren't binding either. After offering their "binding rate", IF searches for a real moving company to handle the job. A few days before the moving date, IF contacts you with another quote, usually much higher than the first one. They never explain that this new quote (which is just an estimate) comes from a different company. In my case, both the moving and storage fees were more than twice the original quote, and I had no choice but to proceed. I reached out to IF for an explanation and a refund for the extra charges, but they ignored me. Only after reading several reviews (too late for me!) did I realize the whole issue with moving brokers. But I’m not giving up. I learned that federal trucking laws require IF to tell you they are a broker right from the start and offer you a list of movers to compare prices. I’ve filed complaints with the attorney general’s offices in NM and FL and will keep fighting. At least one of those AG offices said they would look into it. I’ve also sent copies of all the bad reviews I found to the AGs. The complaints are the same as mine...no mention of being a broker, wrong quotes, and more. I encourage anyone with similar problems to reach out to me so we can get more attention from the AG. I hope my email is available for other users of this site.

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Rating on other websites

  • Trustpilot

    3.3

  • Yelp

    3.0

  • Glassdoor

    2.9

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Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Automotive & Transportation

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Imperial Movers is 617 out of 689 best companies in Automotive & Transportation on RealReviews.io

About Imperial Movers

Imperial Moving and Storage is a full-service moving company based in West Village, Manhattan. They provide tailored relocation services for both residential and commercial clients, ensuring a smooth moving experience. With a strong focus on customer satisfaction, their experienced team offers packing, unpacking, and long-distance moving solutions. The company has earned high ratings and positive reviews, reflecting its commitment to reliability and professionalism. Through their "Imperial Donations" initiative, they help clients donate unused items to those in need within NYC.

Key Details:

  • Location: The company is headquartered in New York, United States.
  • Founders: Imperial Movers was founded by Daniel Norber.
  • Foundation Date: The company was established in the year 2005.

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