Xsolla Reviews - 12

My PayPal account got hacked recently

My PayPal account got hacked recently, and the hacker spent over £100 at xsolla, which is a huge amount for me. PayPal didn’t offer any help and refused to do anything about it. Then, Xsolla came to the rescue, banned the account, and refunded all my money. They were very quick to respond and kept me updated throughout. Their team was so supportive and did a great job. Thumbs up for their service!

I was pleasantly surprised by the quick response and immediate refund from Faceit

Despite being charged for a subscription that should have been canceled, I was pleasantly surprised by the quick response and immediate refund from Faceit. I thought the money was gone, but they handled the situation promptly and efficiently. This positive experience has earned my trust, and I'll definitely consider using Faceit again in the future.

Custumer service was very helpful and friendly.

Custumer service was very helpful and friendly. I was worried when the way to contact them was through filling out a form and waiting for a response, but the rep had responded and fully resolved my issue within the hour.

I had a bit of trouble with

I had a bit of trouble with Xsolla for a few months, but I stayed in touch with their support team until they finally found a solution after many days of searching. Thanks for the constant effort on my case <3.

The Lewis support specialist was real

The Lewis support specialist was real helpful with my bank card verification issue. He was with me from start to finish, brought the whole situation to a conclusion and totally solved my problem! The best!

I just wanted to mention that your crew earns

I just wanted to mention that your crew earns 5 stars for the outstanding customer support. thanks to your assistance. Keep up the fantastic work!

I had an issue with a recent purchase

I had an issue with a recent purchase, but they were really helpful and resolved my issue fast, great service

The team resolved my difficulty with making a purchase.

The team resolved my difficulty with making a purchase. I'm grateful for the chance to enhance my skills.

At first, it was a bit rough, but when I

At first, it was a bit rough, but when I tried again, the chat support team fixed my issue right away.

So my son bought stuff twice without

So my son bought stuff twice without asking me, and now I'm stuck in this never-ending loop trying to get my money back. The people in charge of refunds act like they don't know anything and keep saying the purchases were made on a mobile device, as if that proves I did it. I keep telling them my son plays Roblox on his phone, not on a computer, so obviously, he's the one who made the purchases. Now they're just ignoring my requests. I suggest using gift cards or different payment methods instead.

It's been over a month since I initiated a request to cancel an accidental subscription and get a refund

It's been over a month since I initiated a request to cancel an accidental subscription and get a refund. Unfortunately, they seem to be dragging their feet and have taken no action. Communicating with them has been frustrating, leading to a continuous cycle with no resolution in sight. If you're considering using this service, I would strongly advise against it based on my experience of poor customer service and a lack of responsiveness to urgent issues.

Discovered an annual $148 subscription

Discovered an annual $148 subscription for a dormant game after 2-3 years. Contacted support, they claim cancellation but deny a refund. It's a digital service, minimal cost to them. Acknowledge the reliance on overlooked charges, but canceling and refunding could ease customer concerns. I've contributed nearly $450 during my employed phase, now navigating financial constraints.