Preys on Addiction
I have a horrible gambling addiction. One that I have sought help for many times to no avail. The only thing that works is bans and exclusions. I have a state wide gambling ban already in place. On 12/6/2024, I contacted RealPrize.com after losing thousands of dollars due to addiction and asked them to permanently close my account due to my severe addiction and they told me it was irreversible and I said yes(happy to share these emails). Fast forward to last night, after seeing repeated advertisements for RealPrize on my social media I emailed them and requested reopening of my account. To my surprise they immediately opened it against their own policy and without question. I then mindlessly spent my rent, food money and everything I had. Even when I was ahead thousands I couldn’t stop because of my disease. Now here is their policy on permanent closure which is exactly what I requested on 12/4 - Permanent Closure - Accessible by sending a request to support realprize.com
• You may choose to permanently close your account. If you wish to do so, send a written email to support at realprize com requesting a "Permanent Account Closure" and state the reason for the closure. Please note that, unlike an indefinite self-exclusion, a permanent closure is irreversible and cannot be reactivated under any circumstances.
• You will be required to provide a "confirmation of understanding" to permanently close your account.
They should have never reopened my account period. I sent them an email last night begging them to again close my account and refund these purchases as I should have never been able to play here due to the ban and the permanent closure of my account in December. They said we believe in being responsible and are a legitimate business and refused to refund anything due to their purchase policy. Seems they only enforce the policies that benefit them. Profiting off of addiction is sick and demented and shows what kind of company they really are. They allowed this to happen by going against their own policies because they obviously wanted to profit off my disease and now won’t even do what’s right. If they will do this what else are they capable of? Cheating, manipulating games? Who knows really!
I encourage everyone to file a complaint with your state attorney general and the CFPB, companies like this that prey on people should not be allowed to operate in this country.
By the way, this is a Delaware based company. I strongly suggest for you to email the consumer protection bureau of the state of Delaware with your complaints. consumer.protection at delaware.gov
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