Vyair.com Reviews - 9

Quick delivery.

Quick delivery. The MB115 10 litres of resin for the DI vessel came in multiple sealed bags, which made it easy to pour them into my funnel. The packaging was solid, and everything was well-boxed. I tested it afterward, and the PPM was at 0, which is perfect for rinsing the car or cleaning windows. Many thanks!

Vyair is a solid website with honest service.

Vyair is a solid website with honest service. The price of the filter taps was fair, and when I got the wrong model by mistake, it was replaced right away. Dominic was very kind and helpful over the phone. I wish all suppliers were like this.

Visited the website, swiftly ordered

Visited the website, swiftly ordered replacement filter parts, and voila, they arrived in just 3 days, perfectly fitting. Thank you for the seamless experience – thank you!

Commendable support and service

Commendable support and service, but the shipping cost is a drawback—considerably expensive and slower than competitors with similar products. While satisfied with the overall experience, the shipping aspect could be improved for better customer satisfaction.

RO Systm turned up damged

RO Systm turned up damged (I blame curier for this not vyair as the box was a right state showing up) after emaling the team they warrented a new systm to be sent within a day of defect reported. Can't rate them highly enough amazing customer service.

Fast service and delivery, but lost one star because

Fast service and delivery, but lost one star because the outer package was badly damaged and opened at one end; however, the internal items were fine.

My resin purchase incurred a hefty £7 delivery charge

My resin purchase incurred a hefty £7 delivery charge, double what most couriers would charge for next-day service. Displeased when the promised next-day delivery didn't materialize, I emailed for a refund and follow-up with the courier but received no response. The lack of communication and failure to address the issue left me feeling stung for a service that could have been more cost-effective with Royal Mail 2nd class. The overall experience was overshadowed by this disappointment, emphasizing the need for improved customer service responsiveness and a reevaluation of their delivery pricing strategy to align with industry standards and customer expectations.

My initial interaction with their

My initial interaction with their customer service was promising, but my overall satisfaction plummeted when attempting to order replacement filters for my reverse osmosis system. After making a payment, I endured weeks of waiting, only to be informed that the filters wouldn't arrive for a couple of months. The frustration escalated when I discovered the initial promise of a quick delivery was a lie. Despite requesting a refund, I am now facing complete silence and being ignored. Disappointing experience overall.

Purchased resin from this company and

Purchased resin from this company and faced a surprise £7 delivery charge, considerably higher than other couriers. Despite the promise of next-day delivery, it didn't materialize. Emailed them to address the issue and request a refund, but received no response. Disappointed with the expensive delivery service that fell short of expectations, especially considering more cost-effective alternatives like Royal Mail 2nd class.