ToryBurch.com Reviews - 8

Been in touch with Mathew

Been in touch with Mathew from Tory Burch Regent Street, since shopping in store December 2023. Nothing's too much when it comes to him helping me. Replies within minutes & genuinely very helpful. Will be shopping through him for all future purchases.

Im so disappointed with Tory Burch!

Im so disappointed with Tory Burch! i ordered something on Monday for Friday, but now its Saturday. got 2 emails about problems, but when i contacted them, no one knew what was going on. They said the emails were wrong. Now it's too late, package won't come on time. UPS said they tried to deliver, but nobody was home, which is wrong. No delivery card left. Messy situation. Never ordering from TB again. Want a refund. It was a gift for a friend, but not interested anymore. Don't care where the package is. Not waiting for their mistakes. Will leave a bad review. Terrible customer service.

I bought 2 TB bags in the last 3 months.

I bought 2 TB bags in the last 3 months. Both came via FedEx and arrived. My Daughter, who orders more TB stuff than me, ordered sandals. They were sent with Veho. The package was left at the complex office that was closed, not at her door. Now it is missing, and they won't do anything to fix it. We think the delivery guy took a pic and took it for himself. Many others have the same issue with this delivery company. I WILL NOT order from TB again if they don't make her whole. It’s such a shame her hard-earned money just down the drain because they hire a bad reputation delivary service.

My experience with Veho's customer service left me thoroughly disappointed

My experience with Veho's customer service left me thoroughly disappointed. Despite providing ample evidence that my order was erroneously delivered to the wrong address, they adamantly denied any responsibility, shifting the blame onto me. Even after providing detailed pictures and information about my correct delivery location, they remained obstinate. It's evident that their customer service is severely lacking, with only one overwhelmed agent unable to effectively handle inquiries. If you value reliable delivery and competent support, I advise avoiding Veho at all costs. My frustrating encounter has solidified my decision to never patronize them again, and I caution others to do the same.

Terrible customer service experience!

Terrible customer service experience! Spent a hefty 240 pounds on a belt, and less than a year later, after only wearing it 5 times, the buckle snapped. When I asked for a new buckle, repair, or a replacement belt, they flat-out said no. It's shameful – a belt that pricey should endure a lifetime. I won't ever make the mistake of buying from them again. Their customer service is like talking to a computer; there's absolutely no service.

My experience with this company has been nothing short of disappointing

My experience with this company has been nothing short of disappointing. Despite placing an order for a bag on December 31st with an expected delivery date of January 17th, the delivery was continuously delayed with no clear explanation provided. After numerous inquiries, my order was eventually canceled, leaving me waiting for a refund. This lack of communication and failure to fulfill orders is unacceptable.

Customer service and delivery were terrible.

Customer service and delivery were terrible. Despite receiving multiple notifications that the item was delivered, it never arrived. The customer service representative was unhelpful. I still haven't received the item. They need to improve their delivery service before they lose more customers.

A friend of mine worked there.

A friend of mine worked there. Worked all day long with little support. Minimal training. Nice expensive items but poor treatment of their staff. Especially the ones who work the most. If you’re seeking a new job, try another place.