Sunlighten.com Reviews - 8

The company has been very supportive

The company has been very supportive and understanding as I worked to find the perfect spot for the sauna in my condo. As someone who survived a severe heart attack and now works as a heart regenerative coach, I know how much of a difference this sauna can make. It's widely used in Japan as Waon Therapy for heart failure, though it's not as well known here in the US. This upgrade has brought me a lot of benefits, and I can already see even greater improvements ahead. In just 18 months, I've gone from heart failure and a bleak prognosis to living a healthy, thriving life.

After talking to reps from two sauna companies

After talking to reps from two sauna companies, we found that Sunlighten wasn't the cheapest, but it was the best quality. Joshua, our rep, gave great service. He answered all our questions, even on a Sunday! We chose the 3-person MPulse Conquer, and he helped with accessories too. Paying was easy, and it only took an hour. We're pumped for our new sauna! Joshua rocks!

Had a great time with Daisy!

Had a great time with Daisy! Our new 2 person sauna is fantastic! We use it daily. Gets to 124 in 30 min. Then to 144 in an hour. It's pretty. We got basswood. Came in 8 days! Delivery was good and they put it in our garage. Easy to install with 2 people. Speakers are cool! Bench is comfy. Had to pay an electrician to run wires, but worth it!!

The company's customer service

The company's customer service representative I talked to was really great for placing my order. They answered all my questions and knew a lot about the products and accessories. They didn't push me to buy extra stuff and assisted me with any discounts that were available.

David always delivers!

David always delivers! Working with the Sunlighten team is smooth, and my clients are very pleased with the Sunlighten saunas!

Negatives: The Android functionality

Negatives: The Android functionality falls short, and the unit tends to shut off unexpectedly during pre-heating. The outdoor cover, while effective, is both overpriced and challenging to handle. Additionally, the outdoor usage requires 1-2 hours for adequate heating. Post-purchase and installation, there is a lack of follow-up. Positives: When the unit operates smoothly, it reaches a satisfactory 7 out of 10 rating, making it an average performer.

Experiencing delays in receiving

Experiencing delays in receiving missing parts has been an exasperating ordeal that has stretched over a discouraging two-month period. Regrettably, my attempts to seek assistance from customer support have yielded little more than assurances that they are diligently addressing the issue. This prolonged wait, coupled with the lack of substantive support, has left me feeling notably frustrated.

Shipping and customer support

Shipping and customer support have been a major disappointment with this company. It's beyond frustrating; it's almost like I've taken on a second job just to ensure I receive the items I paid for several months ago. The whole experience has left me utterly dissatisfied.