Headway.co Reviews - 102

This place is great!

This place is great! Ms. Crossley will listen to me babble for an hour and it's only $20! I couldn't pay anyone else in the world to do that for $20. I'd have to pay thousands for anyone else, plus they'd probably tell me to quite after the first ten minutes.

Working with Headway has been a real pleasure.

Working with Headway has been a real pleasure. Therapy can be hard to find, and I think Headway has made it easier for many clients who struggle with the costs. I've been working with them for over two years, and it's been a positive experience all the way!

They offerreally good prices

They offerreally good prices for therapists. They're good at talking to us and making sure we're happy with their service. They treat us fairly. I suggest therapists check them out for handling billing.

These meetings have helped me get past some

These meetings have helped me get past some tough times and I really look forward to each session. The support I get during them makes a big difference in my life and keeps me going strong.

Being a small private practice

Being a small private practice owner, not having to stress about handling claims myself is a wonderful relief. Headway makes billing hassle-free, and the platform is really easy to use.

The system was quite simple to understand.

The system was quite simple to understand. No major training was needed to get started. Sadly, there are so many therapists in Florida that I rarely receive referrals from Headwey.

The program's insightful guidance on leveraging different platforms

The program's insightful guidance on leveraging different platforms to establish and grow a practice was exceptionally informative, offering valuable insights into the process.

Managing insurance and billing through this

Managing insurance and billing through this platform has really simplified things for me. Handling it solo for other companies makes me truly value Headway's help.

Quick and polite reply.

Quick and polite reply. I already fixed my problem, so I didn’t really need help – but it was nice to see they responded in less than a day. Thanks!

I find the EHR to be quite easy to use.

I find the EHR to be quite easy to use. Referrals are coming in more regularly now, and it makes me feel hopeful about where my practice is headed!

Headway is my favorite plattform

Headway is my favorite plattform. It’s practical and has good rates. The only down side is how long it takes to verify insurance.

JJ and the Hedway team have been great

JJ and the Hedway team have been great in helping me learn the ropes of Hedway and start to build my caseload more!

Headway has been good to work with

Headway has been good to work with. It's made billing an easy prosses and I have seen an increase in income.

The simplicity of the service

The simplicity of the service makes it a good choice. I no longer have to pay bills to make sure I get paid.

Headway really impressed me with

Headway really impressed me with how well they handled setting up new clients, billing, and their rates.

Headway has really helped my business

Headway has really helped my business grow by expanding my clientele and increasing my weekly bookings. Their help with paperwork and billing lets me concentrate on my clients. I like their support team and how fast they reply when I need help. The only problem I've faced is sometimes an insurance plan isn't accepted or there's a mix-up with copay, but the support team tries their best to help in these situations.

Headway really makes getting credentials with insurance boards simple

Headway really makes getting credentials with insurance boards simple, which is super helpful for my private practice. Unlike before, I don't have to wait forever to get paid. Though, it would be better if they could negotiate better payment amounts with insurance boards. It's a shame some insurances don't pay enough for certain services. Hopefully, Headway will push for change, given the shortage of therapists.

The platform is generally satisfactory

The platform is generally satisfactory, with swift credentialing and reasonable rates. However, a notable drawback is the absence of access to clients' demographic details. Specializing in women's services, managing appointments with men has posed challenges. The process of redirecting them to a more suitable provider could have been smoother if demographic information was accessible before consultations.

Collaborating with Headway has

Collaborating with Headway has significantly benefited my practice. The platform is straightforward and user-friendly. However, I find room for improvement in their offerings, particularly in enhancing the directory/referral system.

I've been real happy with

I've been real happy with how fast they get back to me, how fast they pay me, and how easy it is to use their system! Only thing is, I reckon they take too much of my money per job, wish they'd take less.

I like Headway for the most part

I like Headway for the most part, but it is hard to reach someone when there’s an issue. If another company offered the same services with better customer support, I would definitely consider switching.

The payment rates are more favorable than

The payment rates are more favorable than freelance contracts. I’m uneasy about Excellus. I’m anxious that you might end up discontinuing their service as I gather they aren’t agreeing to these rates.

Starting with Headway has been a bit

Starting with Headway has been a bit perplexing. Setting up my provider account proved challenging, especially with the insistence on using my CAQH credentials. While I've been with CAQH for years, sharing my username and password feels unnecessary. Headway should explore alternative vetting methods, aligning with industry standards to alleviate concerns about security. Is anyone else uneasy about divulging login details?

Disappointing experience.

Disappointing experience. Lack of online support, slow response times. Urgent need for 24/7 assistance. Certification process excessively delayed, leaving clients without service for weeks.

The company seems alright

The company seems alright, but what bothers me is that I can't leave reviews for therapists or providers. I had a bad experience with a therapist through Headway. It was really bad - unethical and made me feel awful. It's not right that they let therapists like that work on their site without any way for clients to warn others.

Suspicious Billing / Time Suck

I’ve had multiple frustrating and concerning experiences with Headway’s billing system, and I no longer trust them with my payment information. I have a $0 co-pay for all therapy sessions. A couple of months into using Headway, they said that my insurance plan coverage had changed and that they would now be charging me a $10 co-pay for each visit. I called my insurance and they said there had been no change in my plan or coverage and that therapy still had a $0 co-pay. This lead to a whole back and forth with Headway to get them to reimburse me and stop charging. How did they come up with my plan changing? How long were they going to charge me $10 per apt if I hadn't gone back and forth with them about it? How many other people have they done this with who didn't have the time or energy to go back and forth with them? Most recently, they ran a series of unauthorized $1 test charges on my card without notifying me or logging them in my billing history. This included a $1 charge, an immediate refund, and then another $1 charge, all unannounced. My credit card flagged the activity as suspicious and advised me to block the merchant because this is a common strategy scammers often use before making larger charges. After that, Headway removed my valid payment method and is now requiring me to add a new one, even though I have a $0 copay and a clean payment history with them, in order to see my provider tomorrow. They never notified me or listed the "test charges" in my billing history.... Between the lack of transparency, unauthorized test charges, and previous overbilling, I don’t feel they’re responsible enough to handle patient billing. If you're a provider thinking about using Headway, or a patient whose provider works through them, be prepared for billing issues, poor communication, and unnecessary stress. All of the back and forth and phone calls over these issues has created a completely unnecessary time suck and I don't expect that to change any time soon.

I strongly discourage considering this

I strongly discourage considering this company. Steer clear. As a client of a healthcare professional newly enrolled with Headway, my experience has been far from satisfactory. The insistence on having a credit card on file, despite my insurance covering the full amount, was a major inconvenience. Despite assurances that I would only be charged for last-minute cancellations or missed appointments, my credit card was billed over $100, contradicting their own confirmation that I owed nothing. Attempts to rectify the situation through emails were met with disregard. The provider affirmed that I did not owe anything, yet Headway showed no interest in addressing the erroneous charge. Immediate action on my part involved disputing the charge with my credit card company. Their response to my email only assured me of a $0 charge for future appointments, a statement I find hard to trust given their recent mishandling of billing. It appears that their modus operandi involves overcharging customers, potentially capitalizing on interest, and leaving clients to endure a protracted refund process. Adding insult to injury, they lure in new providers with a $250 incentive, contributing to the perception of a dubious scheme. My advice is to run away from this unscrupulous company and refrain from divulging any payment information. It's a shame they operate in such a manner.

I ended up with more

I ended up with more stress than I had to begin with, and added anxiety to that. I tried this platform and Talkspace (which was even worse) because my insurance recommended them in their program. Unfortunately, these platforms are full of so-called half-professional providers with barely any experience who never respond nor show up. To make matters worse, you cannot cancel when they don't show after 30 minutes, or they will charge you $75 for that. Now, I have to take time out of my busy day to schedule sessions that never happened, and I need to see a real professional to vent about this platform and its poor service. I do not recommend it; it seems like they prioritize the provider and not the client. It's best to go to a real professional in person. Lesson learned.

In 2022, I encountered billing issues

In 2022, I encountered billing issues with Headway, as they miscalculated my co-pay for counseling sessions, resulting in a $1200 loss for them. Despite my switch to cash payments, contacting customer service was challenging, with limited responsiveness. Recently, after resuming services with Headway through an in-network insurance plan, they again miscalculated my co-pay, claiming $85 owed per session. Despite inquiries and escalations, the billing problem persists, causing frustration, financial strain, and even session cancellations. Headway's ongoing incompetence in handling insurance matters hinders mental health access and underscores the need for a more efficient customer service and billing department.

My mental health provider utilizes

My mental health provider utilizes Headway, and the recurring issue of incorrect billing for sessions has become a constant frustration. Unlike other billing companies or providers I've engaged with, Headway consistently miscalculates my charges, deviating from the straightforward $25 co-pay that should apply. Engaging with their customer service has proven to be an unpleasant experience. The absence of a direct phone line and the unclear, possibly AI-generated or non-native English messages in the help center contribute to the overall dissatisfaction. The subpar performance of Headway as a company might even lead me to consider discontinuing my services with my mental health provider.