Newparts.com Reviews - 33

I was looking for a part for my 2005 Chevy Silverado and

I was looking for a part for my 2005 Chevy Silverado and found an engine bracket. It's a brand new OEM part. I placed my order on Friday, and it was shipped the same day. I like that it went through UPS, as they are usually very reliable. A bad shipping company can cause a lot of problems and lost income for businesses. Then, customers lose money, time, and sometimes their package. FedEx has been misplacing packages for me over the last six months. The package arrived in perfect condition. I will surely buy from New parts again.

Got my order on time. It’s a washer hose.

Got my order on time. It’s a washer hose. Looks like factory stuff. Don’t know how long it sat around before getting to me. Bit stiff, but maybe that's normal. It did fit just right so I can’t complane there. Only weird thing—no email saying it was shipped. No tracking or anything. I wrote them, but didn’t hear back. Still, it came when it should and was what I needed.

best prices

I found the prices at newparts to be the best, whether online or at a local store. Since I hadn't ordered from them before, I was a bit concerned about the cost, but I opted to use PayPal for added security. The parts arrived promptly in just three days and were well-packaged. Overall, my experience was great, and I'll definitely be shopping with them again.

I ordered lower control arms for my 2003 Acura

I ordered lower control arms for my 2003 Acura, and they arrived earlier than I thought, just two days later. The parts look good and were easy to install, so I hope they last a while. The ordering process was simple, and the prices are really good. This is my second time ordering from new parts.com, and I will surely order again when I need more parts.

Good prices

Good prices. Normally 10-20% cheaper than dealership prices, especially for TOYOTA. Shipping was okay. Ordered Monday arrived Wednesday. From wherever their warehouse is to NJ. Weekend was longer. Ordered Friday but didn’t get it until Wednesday. My guess is I ordered too late on Friday. Might be off weekends for deliveries.

Several of the same item showed up on different days

Several of the same item showed up on different days (likely) from various shipping spots (pieces seem to come as they are in stock). Since I wasn't in a hurry to get everything, and the first one came fast, it didn’t bother me. Prices were very good and the shipping costs fair and steady for one delivery.

While the site indicated that the strut assemblies SR4227K

While the site indicated that the strut assemblies SR4227K were compatible with my vehicle, they weren't. The support team swapped the struts for a different set of SR4227. The description needs to be updated to clarify (only suitable for a 2 inch lift kit or higher).

This was my first order from NewParts.

This was my first order from NewParts. I was a bit doubtful but the part I recived was correct and the price was great. The shipping was really fast (3 days) and affordable. Maybe next time I won't have such luck but I'll be back when I need autoparts.

Amazing prices on authentic Honda OEM

Amazing prices on authentic Honda OEM parts that really stand out. The shipping is super fast, which is a big plus. The dealers in my area charge way too much for the same parts, so finding this place has been a real money saver.

I ordered the wrong product

I ordered the wrong product and didn't notice until it was already on its way. I reached out to the company, and they managed to halt the shipment, and at no additional cost, they sent me the correct product.

Great service and a good range of products!

Great service and a good range of products! The staff are easy to communicate with and really know their stuff. I managed to find a good part for my baby FX with their help. Definitely going back!

Man, this company nailed it

Man, this company nailed it! The whole deal went down without a hitch. I got that coolant lightning fast, and the price? It was a real steal. You better believe I'm coming back for more business!

The parts came on time.

The parts came on time. Most importantly, they were direct replacements and they work really well so far. They really made my vehicle's ride better. I'll definitely recommend Newparts.com.

Had a really good time dealing with this company.

Had a really good time dealing with this company. The parts were good quality and they sent them quickly after I placed my order. I will surely suggest them and buy from them again.

Usually when I order parts, there’s a delay

Usually when I order parts, there’s a delay that slows down my project. NewParts is different. They sent my order quicker than I thought and their prices are really good.

Finding stuff was easy.

Finding stuff was easy. Shipping was really quick, and things got here fast. Some items stuck out of their boxes, but they were okay. I told others about it already.

I needed new tie rod ends for my 2011

I needed new tie rod ends for my 2011 Audi A8L. Found really good replacement parts. Got the full set - inner and outer for both sides at a good price.

Good quality parts

Good quality parts, I ordered over the phone and the person who helped me made sure I got the right ones. I'll be shopping with Newparts again!

Big discount compared to dealer prices.

Big discount compared to dealer prices. Real OEM part came quick. Bought here two times already and will not think twise to buy more later.

The prices were fair. It was simple to place

The prices were fair. It was simple to place the order, and the parts arrived on time. I'll be making more purchases from them later.

Everything was right on the order

Everything was right on the order it came in a timely fashion. The prices were very fair. Thanks a lot, I'll keep shopping with you.

I'm very happy with the fast service

I'm very happy with the fast service, the product I received, and the tracking updates. I'll definitely order from NEW PARTS again!

I got the right part that I needed

I got the right part that I needed; shipping was great except for the shipper droping the ball for an extra day.

The buying process was easy and the parts

The buying process was easy and the parts came quicker than I thought. All fit just right and worked well.

Got the parts and they arrived 2 days earlier than I thought.

Got the parts and they arrived 2 days earlier than I thought. Really like a company that keeps their word.

Placing an order and the prices were simple and fast.

Placing an order and the prices were simple and fast. However, the product quality (wheel covers) could be better. I got a set of wheel covers, but they did not fit my wheels. After some effort, it seems that the grips are not set in the right spot to connect to the wheel nuts.

Mixed experience in buying parts

Mixed experience in buying parts. Some items tend to have misleading descriptions, and they tend to ship a different brand when not available. I think I am going to look for a different vendor for ordering car parts.

Customer (no)service

I ordered parts from this company and received a tracking number later that day. On the third business day when I saw FedEx was still saying they hadn't received the package I tried contacting their customer service only to be repeatedly sent to voicemail. I then contacted their sales department and someone answered the phone quickly and told me that the package hadn't been shipped yet. I requested order cancellation in writing through email and left voicemails with customer service. A week later the parts show up and the only way this company will communicate with me is through email. No one answers at customer service or returns phone calls. The only thing they will tell me through email is that once they "process the order and issue tracking" cancellation of the order is not possible even though they were still in possession of the package for several days after that occurred. It took so long that I sourced parts from another vendor, had them delivered and the vehicle back on the road days before these parts showed up. They say they that after all of this they will gladly return my parts for a 20% restocking fee and if I pay to ship it back.

Disappointed with my recent purchase

Disappointed with my recent purchase as one of the two packages arrived damaged, causing almost all the oil to leak out. This experience is quite concerning and has left me dissatisfied with the overall quality of the product delivery.

total head-scratcher

Their warranty policies are a total head-scratcher, and not in a good way. I've had it with newparts, and I'm definitely not buying from them again. I'm spreading the word to save others the hassle too!