NeimanMarcus.com Reviews - 8

Ordered a bottle of Ysl

Ordered a bottle of Ysl 295$ and it was really worth it. I was kinda worried after seeing all these bad reviews but it arrived in 2 days and it was super fresh batch. Bottled 5 months ago.

I got an expensive Louis XIV candle.

I got an expensive Louis XIV candle. It came broken. I called Neiman Marcus. A guy said I must send it back by FedEx. FedEx should pick it from my porch on April 22. They didn't, so I called the next day. A lady said NM doesn't want broken stuff back. She said I should get a credit and be done. She said I need to send a photo. Today, I called, they said I don't need to send a photo. Each person told me a different thing. It was rediculous.

The customer service was awful

The customer service was awful, specially for online returns. Every person I talked to wasn't helpful or nice. There are lots of other stores, so I won't shop at Neiman Marcus again.

I had doubts about Neiman Marcus.

I had doubts about Neiman Marcus. I bought Jude Frances Huggie earrings online but got Sydney Evan earrings instead, which are smaller. I returned them since they were not what I ordered. Neiman Marcus sent my return back, claiming I had “switched” the earrings. After two months of emails, calls, and a dispute with my NM credit card, they still won’t accept the return and accuse me of theft. I call it a “bait and switch.” I've been a customer for years but won’t shop here again! I’m donating the earrings I didn’t order and lost a lot of money. The ones they sent cost $60 more than what I ordered. It’s all so absurd. The worst customer service ever. Don’t trust Neiman Marcus. They can send you wrong items and refuse returns.

I bought a pair of Gucci boots for $1,674.

I bought a pair of Gucci boots for $1,674. Unfortunately, they didn't fit, so I returned them. It's been almost two weeks, and I still haven't received my refund. I opened a claim through PayPal, and now I'm waiting for their response. I cannot recommend this company. I'd give them a rating of 0. They charge a lot for their products but seem unwilling to issue refunds promptly. Despite calling three times, I keep getting the same response that they are backed up due to a high volume of returns on the same day.

This website started as a reliable platform but has since turned into a scam

This website started as a reliable platform but has since turned into a scam. My order was delivered to the wrong country, and despite numerous attempts to contact them for a refund, they never responded to my emails. It's disappointing how they've deteriorated in customer service. They used to be trustworthy, but now they simply take your money and ignore your inquiries. I strongly advise against making any purchases from this website due to their lack of responsiveness and unethical practices.

Neiman Marcus canceled my multiple-item order, even after I applied a 15% discount code

Neiman Marcus canceled my multiple-item order, even after I applied a 15% discount code. Their actions suggest they're more interested in collecting customer information for spamming purposes than fulfilling orders. It's disappointing and unprofessional. I wouldn't recommend them due to their unreliable practices and propensity to bombard customers with useless codes that ultimately lead to order cancellations.

I placed an order in December, and

I placed an order in December, and to date, no sign of it. Despite multiple assurances that it's en route, I'm still waiting. Seeking a refund now! The website appears enticing, but it's evidently deceptive. Avoid ordering; it's a sham!