Wont issue a refund. Avoid
Took out a subscription for 4 weeks for the Thai Chi program. Advertised 30 day money back guarantee so buy with peace of mind. I realised straight away the workouts weren’t what I was expecting so cancelled my subscription and requested a refund. I was initially contacted by to say they would give 3 months free which I politely declined. They didn’t issue a refund and have been fobbed off with they are experiencing high levels of calls, followed by it’s under review ! Now been contacted by Nicole asking me to prove my workout regime which I can’t do as I cancelled on day 1! Essentially they are not wanting or looking like they will refund. So be aware there is not a 30 day money back guarantee at all and the very fact they are still quibbling it and asking for proof of workouts completed tells you everything you need to know including the other poor reviews. Avoid this app and the company
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Replying to Daniel Courtnell-McNeilage
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MadMuscles
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Hello!🌟We're truly sorry to hear about the frustration and confusion you’ve encountered. Please know that our 30-day money-back guarantee is meant to offer peace of mind, but certain eligibility criteria do apply—including evidence of app usage to ensure the program was given a fair try. We understand that this may have been unclear, and we regret that your expectations weren’t met. Please reach out to our support team again at [email protected], and we will take another look at your situation and do our best to help you with this.
Replying to MadMuscles
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