IgluCruise.com Reviews - 6

We arranged our cruise via Iglu and found it to be

We arranged our cruise via Iglu and found it to be a pleasant experience overall. Despite one issue where our BA flight was unexpectedly canceled, Iglu managed to arrange a driver to pick us up from our later arrival. We had a lovely three-day stay in Sydney with an excursion already arranged before we got onto Solstice. We were happy with the inclusive drinks package and flexible dining, and our cabin was quite spacious! The schedule, meals, drinks, and activities were all really enjoyable, making our special birthdays a memorable occassion.

I got in touch with customer service easily.

I got in touch with customer service easily. The agent was polite, clear in their speech, and answered all my questions honestly. They offered a nice discount on the already good price listed on the website. They also provided helpful information on cabin availability. A confirmation email came right away. I have used this service several times before and have always been happy with it.

The staff is very nice, approachable, and knowledgeable.

The staff is very nice, approachable, and knowledgeable. They really know what they're talking about, which is very helpful. It's simple to reach an agent, and they are quick to return your call if they're busy. They make sure to explain everything and don't rush you into anything. They are patient and make sure you have all the details you need before making a decision.

The website offers a wide selection of options.

The website offers a wide selection of options. I appreciate the custom packages that allow you to enjoy a city before the cruise starts. The Iglu Customer Support team has been supportive during my bookings for flights, hotels, and rooms on the ship. All transfers and hotel stays have been arranged well, and I have not faced any issues.

Nice company with good cruise offers

Nice company with good cruise offers, this is the second cruise we've booked with them. We were assisted by Vicky, who knew a lot about the options and gave us time to think and ask more questions. The booking was easy. I would definitely use this company again for future bookings.

The booking process went smoothly.

The booking process went smoothly. Helen was friendly and knew a lot about the details. She gave us good advice on the best cabin choice for our needs. The confirmation email arrived fast, and it included a link to the cruise line for booking excursions.