HuckBerry.com Reviews - 18

Huckberry's customer service is unparalleled

Huckberry's customer service is unparalleled. Whenever I've encountered a product issue, even long after purchase, they swiftly replace the item or provide store credit. Their representatives, like Samantha, are consistently delightful—friendly, professional, and efficient in resolving inquiries via email or text. It's refreshing to experience such dedication to customer satisfaction. With their proactive approach and excellent service, I have full confidence in Huckberry and will continue to choose them for my outdoor gear and lifestyle needs. Highly recommended!

OMG I really like this place.

OMG I really like this place. They have lots of good things and sales, and the customer service is very good. My package got lost, so I contacted them to say I still wanted the item and asked if they could hold the last one they had for me in case I didn’t get my package. Usually, this wouldn’t be possible. But Caleb, a customer service worker, nicely agreed to send me another jacket if my package was lost. He was super nice and helpful, showing how the store cares about their customers. I’d hire Caleb anytime! A++++

I recently bought my first pair of Astorflex

I recently bought my first pair of Astorflex boots from Huckberry. The quality and workmanship were impressive. A couple of weeks later, I needed to get another pair for my dad, so naturally, I returned to Huckberry. However, I encountered a minor issue with my second order. I reached out via email, and a Huckberry representative named Hazel provided excellent customer service. The dedication to customer satisfaction is notable, making Huckberry my go-to store for all premium boot purchases.

I had purchased my first pair of

I had purchased my first pair of Astorflex boot at Huckberry. Quality and workmanship was outstanding! 2 weeks go by, and I needed to buy another pair of boots for dad. Back to Huckberry of course. I then had a little hiccup on my 2nd order. Emailed, and a Huckberry representative by the name of Hazel, offered outstanding customer service. They value their customers and that made Huckberry the only store I go to for all my premium boots.

Huckberry is a go-to for great products

Huckberry is a go-to for great products and excellent customer service. I've been a loyal customer for years because their own brands use eco-friendly materials like recycled wool and organic cotton. Their customer service is truly top-notch—they back their products and solve problems quickly. I'm a fan of Huckberry, even if my wallet doesn't always agree!

Encountered a sudden business trip

Encountered a sudden business trip and feared my order wouldn't arrive on time. Surprisingly, customer service swiftly expedited shipping. Rare to find such responsiveness, especially for order modifications. Appreciate the efficient assistance provided.

Brandon was very good at explaining

Brandon was very good at explaining things to me about a birthday gift certificate I got in September 2023. I already used my gift certificate and my purchases shipped today. Thank you, Brandon and Huckberry! I am a happy customer.

Everyone at Huckberry is really great.

Everyone at Huckberry is really great. Samantha helped me out better than any customer rep ever! She was super efficient. She was patient, thorough, and really kind. I really appreciate that stuff, and anyone who values the amazing experience of dealing with real people will see why Samantha is a total pro.

Huckberry's return policy is nice .

Huckberry's return policy is nice . Returning a product from Relwen was quick. Most of their items are good quality, but some seem overhyped. They occasionally offer good sales.

Huckberry is great.

Huckberry is great. Their products are eco-friendly. Customer service is the best. They fix problems fast. I like them, but it's hard on my wallet.

Detailed reply.

Yet the problem remains. Gift card choices are few and dull. Simple receipts. It should appear as a present, not just store credit.

I always have a good experience.

I always have a good experience. Fast shipping. I love the product. I never have had any issues. I am a repeat customer.

3.5/5 stars. I've been ordering from

3.5/5 stars. I've been ordering from this website for about a year. Never had issues with sales, customer service, or getting items. If a problem popped up, customer service fixed it within a day or two. Products look nice, but colors online don't match reality sometimes. Clothes seem green online but look dark grey when you get them. Shoes look tan online but are orange in real life. Durability isn't consistent. Had 2 shirts get holes within a year. The 72-hour merino t-shirt got holes just from laundry, despite being advertised as durable. The Greenflex boots' leather is good, but soles started separating after 6 months of light walking in an office.

The Natl Park Candles is a great find

The Natl Park Candles is a great find. I got the Acacia scent since I visited there. Sadly, the can wasn't packed well and has a ugly dent. It smells nice though.

I got a James Brand kline and a Leatherman

I got a James Brand kline and a Leatherman Wave from this company. They arrived in a "Used" state, which I didn't expect when paying the full retail price. I sent the knife back to James Brand, as they requested, and they're sending a "New" replacement. When I contacted Huckberry about the condition, they simply apologized for the damage, asking for photos without acknowledging that they sent me used items. Be cautious about getting charged the full price for used or returned items.

I got the Wellen Brosnan Hemp

I got the Wellen Brosnan Hemp Short Sleeve Henley shirt from Huckberry last October. Wellen is part of Huckberry. The shirt got a small hole in the front fast. This made me sad, but I kept wearing it due to the cost. Now, it has three holes. I've never had a shirt get even one hole, let alone three. I'll give it one star for comfort and smooth delivery.

I was really looking forward

I was really looking forward to trying out Huckberry, especially their 10-year hoodies. I've got some stuff from American Giant, but I wanted to give Huckberry's Flint and Tinder Hoodie a shot, especially after hearing good things on YouTube. They had a Black Friday sale this year, and even had a waffle lined version! I was thrilled! Unfortunately, they were out of the lined one in my size (S), so I ordered a regular black one for myself. They did have the lined version in grey (M), so I got that for my partner. When the package arrived, I was eager to open it, but it turned out they sent two regular hoodies instead of the lined one. It's a bit annoying, but mistakes happen. I called Huckberry, and they said they'd give me a $20 credit and send a return label. However, I never got either. The real disappointment came when the lined hoodie in (M) went out of stock. I was told to wait for it to restock and buy it at full price, but it hasn't come back in stock yet. I've called and left messages multiple times, but haven't gotten a response. It's frustrating because it's already December, and I wanted to sort this out before Christmas. It feels like Huckberry might be struggling with their orders. You'd think picking the right item off the shelf would be simple, especially with SKU numbers. Plus, the hoodies aren't anything exceptional; they're just cotton/poly blends. They have some nice features, like YKK zippers and branded details, but they're not as good as the ones from American Giant. And for the price, you'd expect better. I've seen similar hoodies at Walmart for way less. Huckberry needs to step up their game.

Ordered a truckers coat, but it

Ordered a truckers coat, but it never showed up. No explanation was provided, and they promised a refund. It's been 5 weeks, and I'm still waiting. Avoid getting involved with these folks.