Go Fibre Reviews - 10

Although the start wasn’t great when the appointment time passed without

Although the start wasn’t great when the appointment time passed without an engineer or any news, the customer service team fixed the problem quickly. They not only gave clear updates, but also said sorry and offered good compensation. Problems happen to any company, and the true test of their service is how they handle and fix the issue. I was happy with how they managed it. When the engineer showed up, he was very professional and explained every step, asking for my choices during the installation. Even though the job was hard and lasted into Saturday night, he stayed cheerful and polite. Having used another provider before, I am very happy with both the service and price from Gofibre.

I’ve dealt with other suppliers before, where it’s always

I’ve dealt with other suppliers before, where it’s always ‘press 1 for this, press 2 for that’ and then waiting forever while listening to annoying music interrupted by ‘our lines are unusually busy – your call is important to us’. Today, I called GoFibre support. Just two rings and a Scottish voice picked up – not only a person, but a real Scottish person! What else was good? The speed was exactly what they said it would be. Would I recommend GoFibre? Well, if I really didn’t like you, I’d suggest my previous supplier :-)

Nathan, the Go Fibre sales guy, was really helpful and made

Nathan, the Go Fibre sales guy, was really helpful and made us realise we were paying more than expected to Sky. The savings we got were more than 70%. Nathan stayed in contact with us and helped us every step of the way. He was also a friendly, polite, and smart young man. He explained everything clearly and answered all our questions well. Really appreciated. Good job Go Fibre!

My first interaction with the company was simple and helpful.

My first interaction with the company was simple and helpful. The setup process was quick and smooth from beginning to end. Once finished, the internet speeds were really fast. Great service so far.

Stephen bond is a great help for the company

Stephen bond is a great help for the company, really went the extra mile to get me sorted with the setup. internet is running fine now, i’d tell anyone to go with go fibre and ask for Steve.

The issue took more time than I thought...

The issue took more time than I thought...but...the team was really nice and helpful...they fixed it...big thanks to Cheryl and Jake...they showed great care for me....Thankyou to everyone

In just 2 days after asking

In just 2 days after asking, I got really fast fibre set up at my place, excellent service all the way through, definitely suggest Go fibre. Very pleased!

The GoFibre team stayed in contact the whole time.

The GoFibre team stayed in contact the whole time. The engineer was very helpful, calling to update me on the eta and ready to cooperate for the switch.

My mum had her broadband switched.

My mum had her broadband switched. The woman who handled it was very nice and my mum felt really pleased.

We weren’t very happy about the cable duct

We weren’t very happy about the cable duct being placed right across our garden while we were away! Apart from that, the installation inside the house went okay.