Pegasus Ruined Our Family Holiday Nightmare
You won't believe the nightmare we had with Pegasus! Our first flight from Manchester to Istanbul got delayed, and then our connecting flight to Sharm El Sheikh got cancelled. With three kids in tow, we ended up spending 24 hours in Istanbul, getting shuttled around to different hotels at breakneck speeds in the middle of the night. Our luggage somehow made it to Sharm El Sheikh without us, thanks to air tags. No luggage, no money, no way to contact anyone. And to top it off, the staff at Istanbul airport were unbelievably rude and racist.
We finally arrived at our destination 27 hours late, only to find our hotel reservation was cancelled due to our late arrival. I called Pegasus for help, but their customer service was useless and rude. They told me to email customer care instead. And just when we thought it couldn't get worse, our return flight got delayed too, making us miss our connecting flight back to Manchester. Another 24 hours in Istanbul with only one meal provided. Pegasus claims we're not entitled to any refund or compensation.
This was our first family holiday abroad, and it’s left my kids never wanting to travel again. We’re all feeling so low, and I'm out thousands of pounds. Avoid Pegasus at all costs!
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