Everlane.com Reviews - 43

I am surprised by the bad reviews since I received such

I am surprised by the bad reviews since I received such great customer service. Maybe the company has learned from the complaints. I couldn’t be happier with how fast they handled my request and solved the problem. I will definitely buy again. Thanks!! It’s rare to email a company and always get a reply within the hour.

Don't waste your time ordering from outside the US

Don't waste your time ordering from outside the US. The package never shows up - something in their process with DHL always fails. This is the SECOND time this has happened to me. I place the order, it says it's on its way, I wait for the delivery date. It never comes. When you contact Everlane customer service, they can't help except to say it will take another 3 weeks to check. Sure, you can get a refund before the 3 weeks is over - but this suggests to me that the shipment was never sent out in the first place - (since why would Everlane risk you getting your parcel AND a refund)? AWFUL EXPERIENCE.

This "company" is a scam

This "company" is a scam. They offer NO real customer service!! Only a BOT is here to "assist". I will NEVER buy from you again unless you fix my problem. I got a 20% off deal that was never used. Fixing this is taking forever with a BOT replying. What a poor way to manage a business!

I bought an oversized blazer from Everlane

I bought an oversized blazer from Everlane, thinking it would be as reliable as my other two. But this one’s construction just isn't right. Only after I took off the tags and wore it did I realize the buttons don't line up, making it sit strangely. Tried reaching out to exchange—what a mess! Days of back-and-forth texts and sending photos, and every time it was a different person. Finally, they claimed the blazer was fine. Really? Quality has definitely slipped, and there's no way to actually call for help. They seem to avoid standing behind their items. Not worth it!!

Fantastic time

Everlane's been a fantastic find for my partner and me. We've picked up around ten tops, mostly shirts and overshirts, and the quality's been top-notch every time. The fabric feels great, and the stitching's solid. They really nailed the shipping, too; we got all the details we needed, and our orders arrived fast without any hassle. It’s not often you find a brand that gets both quality and service right, but Everlane’s done it. We’re definitely planning to add more of their clothes to our wardrobe. It’s nice to find a place you can count on for both style and reliability.

I ordered something from Everlane

I ordered something from Everlane and noticed shipping was stuck for a few days. I reached out to them, explaining I needed the item quickly for an event. They responded super fast and offered to send a replacement with express shipping. We're really close to the deadline, so I'm just hoping it gets here on time, but honestly, Everlane has done everything they could. Their response was quick, personal, and way better than what you'd expect from most stores. Their kindness and efficiency really stood out. Thanks a lot, Everlane!

Picked up a pair of

Picked up a pair of 'Dream Chinos' during the sale, and I gotta say, they live up to the name. Came all the way from the US to the UK, with all duties covered, so no surprise fees. The fit? Absolutely spot on. Relaxed and super comfy. Shipping was around 12 days, which was a bit longer than expected, but honestly, not bad considering it's from the US to Europe. Already looking at getting their 'No-Sweat Sweater' next. Definitely shopping here again!

I can't recommend it at all

I got the Everlane Felted Merino Half-Zip Sweater at the end of November 2024, snagging it on sale for €116. Original price was way higher, €194. At first, loved the feel of the merino wool—super soft, no itching, and the fit was spot on. But then, the quality let me down big time. Started wearing it a couple times a week, just for a few hours. I was careful, no rough activities, nothing that could mess with the fabric. By mid-December, pilling started showing up. Took extra care to avoid friction with other clothes but it didn't help. Now, the sweater's covered in pills everywhere. Honestly, based on this experience, I can't recommend Everlane. If you're thinking about buying this sweater or anything else from them, think twice and do your homework. The durability just isn't there, and it might save you from the disappointment I faced.

Everlane needs to rethink their shipping partners!

I usually love shopping with Everlane and even recommend it to my clients, but this time was a mess. Ordered on Nov 29th, shipped out Dec 2nd, and then my package just sat at LAX from the 3rd to the 12th. Finally, it was supposed to be delivered on the 15th, but the driver said he couldn’t access my building. If he had texted me beforehand, I could have let him in! He said he’d come back in 1-2 days, but it’s Friday now and still no package. Everlane’s customer service suggested canceling the order, which doesn’t help much. They’re looking into it, but I doubt I’ll hear back soon. It’s frustrating, especially since other orders I placed later arrived quickly. Everlane needs to rethink their shipping partners!

It's disappointing

I ordered a medium shirt from Everlane, but when it arrived, it was like it belonged to a giant! Seriously, it was huge. Returning it wasn't fun either; they charged me $7 just to send it back. It felt like the low price of the shirt didn't even matter after all that hassle. I was really hoping for a great deal, but the extra cost and sizing issues just turned me off. With the cost of returns and the unpredictable sizing, I'm thinking twice before shopping at Everlane again. It's disappointing because I really wanted to like their stuff.

I bought a pair of

I bought a pair of day glove shoes and wore them around Europe for two weeks in October. They fit perfectly, just as advertised - nice and narrow. So, when the flat day gloves and the heels with elastic backs went on sale, I couldn't resist and ordered three more pairs. Imagine my surprise when all three were way too big! They were supposed to be narrow like my first pair, but they felt more like wide widths and gaped at the heel. I tried to get help through chat support, but kept getting bounced between different agents and was asked to upload pictures over and over. After years of being a loyal customer, this was a huge letdown. I'm stuck with $350 worth of shoes I can't wear. Be careful with sale items!

Ordered from Everlane for the

Ordered from Everlane for the first time on December 2nd, 2024. Today is December 17th, and I'm still waiting for my package. Has anyone heard of this carrier Smart Kargo? They are the worst! Super shady and unreliable. Everlane's customer service is just as bad. All I get are excuses. They blame the holidays, but I ordered from other sites around the same time, and everything arrived within a week. Those other sites used UPS, FedEx, USPS, and DHL. I can't even comment on the quality of Everlane’s clothes because I never got my order. At this point, I’m convinced their products are probably cheap and not worth the hassle. If I don't get a refund soon, I'm disputing the charge with PayPal. What a nightmare!

This was a real letdown

Oh wow, this was a real letdown. I was so excited to finally get these black modern loafers I'd been eyeing for ages. They arrived in May 2024, and at 160 EUR plus import taxes, they weren’t cheap. But they looked as amazing as I'd hoped, so I mostly wore them indoors or for quick outings, like meeting my girlfriend for coffee. I even left them behind during a four-month sabbatical in my hometown, thinking they were too precious to risk. Then, fast forward to May 2025, I was shocked to find a hole where the leather meets the sole. I contacted the company with photos, but they just blamed it on wear and tear. Seriously?! For that price, I expected better quality. Now I see why their reviews are so low.

I ordered from Everlane and

I ordered from Everlane and used two different emails, one from before I got married and one after. My husband set up a random email generator to protect us from spam. When I ordered, the generator filled in a random email that forwards to my real one, so I can track if companies sell my info. On December 1, I was charged for an order but never got a confirmation or shipping email. Two weeks later, I contacted support and they told me my order was frozen because I used multiple emails. I paid for the order but it never got sent. I want a refund and all my emails deleted from their system. This was a bad experience and I don't feel comfortable buying from them again.

I got these sandals from

I got these sandals from this brand, thinking they'd last a while. Well, by the end of summer, they were completely trashed, snapped right in half! I couldn't believe it. I reached out to their customer service, expecting at least a bit of help or maybe a replacement, but nope, nothing. They just brushed me off like it wasn't their problem. It really makes me wonder about their whole approach to customer care. If they can't stand by their products, what does it say about the company? It's frustrating and disappointing, especially when you spend your hard-earned money expecting some level of quality and support. Definitely not recommending them to anyone.

I bought a pair of boots

I bought a pair of boots from this store, and it's been a nightmare. Their return policy is a mess and super confusing. They advertise a 365-day guarantee for men's clothing, but I read somewhere that it should apply to women's boots too. Turns out, it doesn’t. My city boots, which I've only worn about 10 times, already have fraying leather by the toes. When I tried to return them, customer service first said no problem, but then backtracked and told me I couldn't return them. For the price, you'd expect better quality and service. I'm really disappointed and won’t be buying from them again. I doubt their boots last long.

Ordered 3 items from Everlane

Ordered 3 items from Everlane Canada Website on Dec 14/24, paid with my credit card, got order confirmation (weirdly not from Everlane) and shipping notification from China. Checked tracking info on Jan 9, 2025, and it said delivered, but I never received anything. Emailed the contact on tracking site, no response. Checked my account on everlanecanada dot shop, and my order was still in the cart, even though the confirmation email item numbers matched. Filled out the form on their website (only contact option), but no reply. Now, I'm out $250+ and a Christmas gift for a family member. Super frustrated and disappointed!

You won't believe this mess!

You won't believe this mess! My order was supposed to arrive ages ago, but here I am, still waiting. It's been over a week past the delivery date, and the tracking info hasn't budged for two whole weeks. I tried reaching out through email and messages, but it feels like shouting into a void. No response whatsoever. Customer service? Forget about it. It's all automated, and there's no one around to actually help. It’s beyond frustrating. Honestly, it’s like dealing with a ghost company. If you’re thinking about ordering, maybe think twice. This experience has been a total nightmare, and I can't recommend it to anyone.

Really disappointed

Ordered these jeans on sale, thinking I got a great deal. When they arrived, I noticed the denim had signs of wear at the pockets and bottom of the legs, like they were used for years. Thin, worn out, and some rips. But I thought, okay, no returns on final sale, I'll manage. But after just one day, they ripped right at the crotch, like an 8 cm tear, while I was just walking in my kitchen. Didn't even do anything crazy. Super bummed out because they fit so well, a bit loose but that's how I like it. But seriously, the material was terrible. Even if it's a sale, you can't just sell damaged stuff. Really disappointed.

Ordered my first pair of

Ordered my first pair of pants from Everlane’s clearance section, and I’m super bummed. I got my usual size, but they were way too tight, like 2 inches smaller in the waist than other brands. Tried to get a refund or exchange, but no luck because they're clearance. Such a waste because they seemed nice but won't fit me or anyone I know. These “sustainable” pants are probably headed for the landfill now. Definitely won’t be buying from Everlane again. Their sizing is inconsistent, and the return policy is too rigid, even for clearance. Now I’m stuck not knowing what size to even get if I did want to try again.

I've been a loyal Everlane

I've been a loyal Everlane customer for years, but lately, it's been a disappointing ride. I used to love their quality, but now, it’s like they've forgotten what that even means. Bought a new pair of shoes, and after just five wears, the bottoms started peeling off, revealing cardboard underneath. The leather looks like it's aged decades with deep creases everywhere. Turns out, they've switched to a factory in Vietnam instead of Italy, and the difference is painfully obvious. It’s like paying for something that's not even worth the shipping cost. Really bummed about it, wouldn't recommend them anymore.

Placed an order for $177

Placed an order for $177 on June 3rd, and it's been a wild goose chase since. Tracking says it went to Ireland, then Canada, but here I am with nothing. Tried reaching out to the company, and they promised to send a replacement. A week later, still no sign of it being shipped. Frustratingly, parts of their website, like chat, seem off-limits or blocked. This whole experience has taught me a lesson: always check those one-star reviews before ordering online. It’s a jungle out there, and those glowing five-star reviews? Probably too good to be true. Definitely feeling cautious about online shopping now.

Disappointing experience

I tried returning an item internationally, and it was a nightmare. They claim to have an international return option, but it just doesn't work with my order number. I mean, what's the point if you can’t even use it? I reached out to their customer service, hoping for some help, but all I got was an automated response. It's like talking to a wall. I feel stuck with this item I can't return, and it's really frustrating. You’d think they’d make it easier to handle returns, especially when they offer it as an option. Overall, it was a really disappointing experience, and I expected way more from them.

I tried Everlane for the first time

I tried Everlane for the first time and had a pretty frustrating experience. I was excited about a 15% discount they advertised, but when I checked out, I noticed the full price was charged. I reached out to customer service, hoping they could fix it, but they just told me the discount couldn't be combined with any other offers. They did give me a discount code for next time, but honestly, it feels like a trick to get me to spend more. This kind of practice feels really dishonest to me. I'm really disappointed and won't be shopping with Everlane again. Just a heads up for anyone considering them.

Not the best shopping experience

I recently bought a pair of pants, thinking everything would go smoothly. But here I am, staring at my inbox with no email about my order being shipped, even after three days. The pants went on sale soon after I bought them, so I reached out to customer service hoping they’d adjust the price for me. The response I got? Basically a shrug, saying it might take up to three days to get a confirmation email. Now it's been four days and still nothing. It's been quite frustrating dealing with this lack of communication and not getting the sale price. Not the best shopping experience, to be honest.

I ordered from Everlane

I ordered something from Everlane and it never arrived. When I contacted them, they just told me to keep waiting. I decided to call UPS myself and found out they never even got the package. UPS said if Everlane had sent it, they could reroute it back, but Everlane wouldn’t take any action. Their only advice was to wait and report back if it doesn’t show up. No escalation, no attempts to fix it, nothing. They just held onto my money without offering a real solution. It’s really frustrating and disappointing, especially when you’re left doing all the work to find out where your package went.

I placed an order weeks

I placed an order weeks back, thinking the delivery wouldn't take long. Initially, the tracking showed a slight delay, which seemed okay. But now, there's just no tracking info at all! It's pretty frustrating, especially considering this isn't some budget brand. I've tried reaching out to customer service, hoping they'd sort it out, but they've been really unhelpful. It feels like I'm stuck without any answers or updates. Honestly, this has been a pretty disappointing experience, and I can't see myself recommending Everlane anytime soon. It's a real shame because I had high expectations.

I recently tried EVERLANE for

I recently tried EVERLANE for the first time, hoping to refresh my wardrobe. Before buying, I chatted with their rep to get advice on shoe sizing. She suggested going a half size up, so I did. When the shoes arrived, they were too big, and I found out I couldn't return them. I asked if I could exchange them for the right size but got a firm "no". I also bought a few other items, but most of them didn't look as good in person as they did online. Sadly, I'll be sending most of it back. I was really hoping EVERLANE would be my new favorite, but after this, I'm not so sure.

Avoid this site if you can

Okay, let me tell you about my recent online shopping disaster. I was on this website, right? Trying to get some new stuff. Twice, the items I put in my bag just vanished. Poof, gone. So there I was, searching all over again, adding everything back. Took me a solid 45 minutes. Finally, I had my stuff, put in my details, my card info, everything. Hit 'pay' and bam, "bag is empty". Unbelievable. I was so frustrated, felt like I just wasted two hours of my life. Honestly, I took it as a sign to just not buy anything from there. What a nightmare. Avoid this site if you can.

Disappointing

I recently had a frustrating experience with this company. I ordered the same model and size as I did before, but this time it didn't fit right. Wanted to return it, but apparently, returns don't work in Ireland. They made me pay for a DPD Germany label, which is useless here. It's like they don't realize Ireland isn't in Germany. Then, I had to deal with Connie from customer service, and she was just terrible. She wasted so much of my time without providing any real help. It’s disappointing because I used to like their stuff, but this experience has really put me off.