If I could give zero
If I could give zero stars, I would. Paid for a subscription and searched broadly in my area. Quickly noticed there aren't many members. I used Live Chat to express my dissatisfaction and request a cancellation. The advisor suggested I widen my search and "get out of my comfort zone." She said I only need one match and pointed me to some dating tips. I found it patronizing and said so. No response. They downgraded my account and refunded my subscription but kept £65. When I complained, they told me to read the t&cs. They kept my account open, so it looks like they have more members. I still get emails about 'likes' from subscribers, but I can't see profiles or reply. A week later, they offered me a 60% discount for a new subscription. Feels like a scam.
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