Efax.com Reviews - 12

The customer service at efax was spot-on.

The customer service at efax was spot-on. The representative grasped my request perfectly and being bilingual added to the success, making it reliable and comfortable for me to explain. I must commend her patience, and when I inquired about the possibility of refunds due to not using the fax service for nearly two years, she suggested consulting her manager or supervisor for potential solutions. I appreciate the quality customer service provided by efax.

Russ's customer service was outstanding

Russ's customer service was outstanding. He not only efficiently resolved the issue but also went the extra mile by exploring alternative solutions. His polite and patient approach was notable, and he maintained a friendly and reassuring tone throughout the interaction. This level of service is commendable and sets a high standard for customer support. It was a genuinely positive experience.

I recently joined efax as a new client.

I recently joined efax as a new client. Being in the startup phase, I needed assurance that my number would be seamlessly ported before ending my current service. Elizabeth V provided real-time assistance, confirming and conducting a test fax promptly. The service was efficient, thorough, and quickly fulfilled my request. Overall, I experienced excellent service.

Considering how complex the paperwork was for just a basic fax

Considering how complex the paperwork was for just a basic fax, I chose to close my account and asked for all my details, especially banking info, to be removed. The whole process was handled well by Elizabeth V (eFax Multilingual Customer Service Advisor), and I appreciate her quick and polite assistance.

I had a minor issue with sending a fax, so I reached out to support

I had a minor issue with sending a fax, so I reached out to support, and they fixed it quickly. I’ve been using this service for a long time, and I really enjoy how easy it is to send a fax from any device, whether it’s my phone, tablet, or computer. I definitely recomend it.

I contacted and chatted with Eizabeth

I contacted and chatted with Eizabeth about an unused account, wanting it to be cancelled. Elizabeth was friendly and helpful! She tried her best to assist me. Thanks to Elizabeth's help, the service account is now closed. I hope to work with CCSI eFax again soon.

Amazing customer service!

The customer service representative was knowledgable, efficient and very pleasent. I appreciated the fast service. Thanks so much for a great customer experiance.

She was very informative about the product range

She was very informative about the product range and the special deal to encourage customers to try the products available.

Had trouble updating my

Had trouble updating my details due to login issues. But this rep sorted it out swiftly. Got my task done without fuss.

They provided a solution for our problem

They provided a solution for our problem, and it did the job. I have to mention that their customer support is really good. I had doubts about this service because sometimes things don't go as planned. However, their cancel anytime policy is genuine, and they have real people to assist you with any problems. Today, the customer service rep Marianja was excellent and fixed my issue without any trouble.

Nicoletta L. wass my

Nicoletta L. wass my chat rep, and I felt she gaved me all her focus. Her answers were on point, quick and fast!

I am being told I have to not asked

I am being told I have to not asked but told I must get a HIPAA compliant fax system upgrade from them. It only costs $499 that's double what I pay now. "Jenna Montaigue" tells me she will keep communicating with me until I do this. Total upsell and crush sales tactic. I will be looking for another company ASAP. Please beware they are no good. I will decide when and where I will upgrade Efax not by a salesperson who keeps emailing me every day! I hope this helps others become aware of the scam and crush tactics. Anything less than a stop-and-desist with an apology is not a valid reply! The representative used language that is badgering. I will continue to try to connect... I directly quote from her email below: "If I do not hear from you, I will continue to try to connect so that we can ensure that we get you successfully migrated to the proper platform for your faxing needs".