Disappointed with Customer Service and Shipping Experience
I ordered a customized shirt on March 27th, and it was supposed to arrive by June 7th, just in time for Father's Day. According to tracking, the last update was on June 5th, and nothing has changed since. I waited a few more days, then reached out to the company on June 10th to explain the situation and let them know this was meant to be a Father’s Day gift.
Their response was disappointing. They told me it was still "in transit" (despite no movement for 5+ days) and that there was nothing they could do until June 19th, at which point they would file a claim. They did offer a digital version of the shirt design if it hadn’t arrived by Saturday—but honestly, what am I supposed to do with a digital version less than 24 hours before the day I need the actual gift?
At that point, it was clear the item wasn’t going to arrive in time. The right thing to do would’ve been to take initiative, send a replacement shirt, and then sort out the claim with the shipping provider separately. Instead, they chose to make me wait, ruining the gifting timeline and leaving me scrambling.
I was excited about this order and had already made a list of other custom gifts I planned to buy—assuming this first one turned out well. But after this experience, I won’t be ordering again. Poor customer service cost them a repeat customer.
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